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Topic Title: Outlook 2016 Crashing
Topic Summary:
Created On: 03/03/2019 06:33 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 Outlook 2016 Crashing   - Fernside - 03/03/2019 06:33 PM  
 Outlook 2016 Crashing   - Chucker - 03/03/2019 06:42 PM  
 Outlook 2016 Crashing   - Fernside - 03/03/2019 06:59 PM  
 Outlook 2016 Crashing   - Lunis Orcutt - 03/03/2019 07:16 PM  
 Outlook 2016 Crashing   - Fernside - 03/04/2019 07:44 PM  
 Outlook 2016 Crashing   - Lunis Orcutt - 03/05/2019 08:27 PM  
 Outlook 2016 Crashing   - Fernside - 03/05/2019 06:12 PM  
 Outlook 2016 Crashing   - ajwwong - 05/13/2019 06:54 PM  
 Outlook 2016 Crashing   - ajwwong - 05/14/2019 12:31 PM  
 Outlook 2016 Crashing   - Lunis Orcutt - 05/14/2019 09:04 PM  
 Outlook 2016 Crashing   - PG LTU - 05/14/2019 01:16 PM  
 Outlook 2016 Crashing   - ajwwong - 05/14/2019 08:38 PM  
 Outlook 2016 Crashing   - KateM - 09/16/2020 10:44 AM  
 Outlook 2016 Crashing   - Lunis Orcutt - 09/16/2020 11:31 AM  
 Outlook 2016 Crashing   - KateM - 09/16/2020 11:38 AM  
 Outlook 2016 Crashing   - Lunis Orcutt - 09/16/2020 11:58 AM  
 Outlook 2016 Crashing   - PG LTU - 09/16/2020 12:01 PM  
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 03/03/2019 06:33 PM
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Fernside
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I needed to change laptops at work. It's the same Dell laptop. I'm running Dragon 15 and KnowBrainer 2017. When I try to dictate at different places and Outlook 2016 it keeps crashing. This wasn't happening before. Please let me know if anyone else has experienced this and what can be done. Much thanks!

 03/03/2019 06:42 PM
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Chucker
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Sorry, I've never had a problem with Outlook like that in Office 365 (2016 and previous versions back to Office 2007).

This is a user problem or Microsoft office problem, not a Dragon problem.

Chuck



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 03/03/2019 06:59 PM
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Fernside
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Hi Chuck,
Thanks for the reply. Since DNS and KnowBrainer are not widely used in my big organization I'm not sure what they can do for me. Nobody else is having any issues with Outlook 365.
 03/03/2019 07:16 PM
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Lunis Orcutt
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We concur with Chuck. This problem has nothing to do with Dragon or KnowBrainer. The most likely reason for Outlook's instability is because Dragon is likely the straw that breaks the proverbial camel's back. If your computer's OS or Outlook are fragile in any way, they will typically crash or freeze. You can rule KnowBrainer 2017 out of the equation by simply saying Close KnowBrainer or opening Dragon through the Dragon icon.

Keep in mind that thousands of end-users are successfully using Dragon and KnowBrainer with Office 365; including us. Dragon is definitely not the culprit or Nuance would be out of business. However, Dragon can be the catalyst in that it uses a lot of computer resources. You're probably not experiencing a problem until you launch Dragon but the only relation, other than the Dragon plug-in, is that Dragon is a resource hog and the most likely answer is that you need your computer bench tested by a professional computer company. You might also try reinstalling Outlook 2016.



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 03/04/2019 07:44 PM
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Fernside
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It looks like the culprit was Outlook add-ins. I disabled all the add-ins except for DNS and I'm happy to report that I've been using Outlook for 30 minutes and that hasn't crashed. Thanks Lunis and Chuck for your replies.
 03/05/2019 08:27 PM
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Lunis Orcutt
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We believe DPI 15.3 speaks for itself because no one can type 180 words per minute but that is just the tip of the iceberg. What about fast correcting/editing in KnowBrainer 2017 which includes far too many time-saving commands to list here but suffice it to say that it makes Dragon more efficient and simplifies Dragon use by eliminating most commands. Here are a few Outlook examples:

1.  If Emily Johnson has ever even emailed us, Outlook will be aware of the address so all we have to do, to create a new message, is say Email <Emily Johnson> which will type Emily Johnson in the To field, take its best guess at the email address (which it gets right 99% of the time), moves the cursor to the Subject box and turns on Title Case so that every word you dictate, in the subject field, begins with a capital letter (strictly for appearance).

2.  You are set up for your message but as you are dictating your message, what would you do if you wanted to cc Frank Reynolds? Just say CC <Frank Reynolds>? To perform the same function as the previous command but move the cursor back into the message box, where you left off.

3.  If you change your mind about the subject matter, just say Subject <etc. etc. etc.>. The subject will be changed and your cursor will be returned to where you left off in your message.

4.  If after dictating, you decide to edit part of your paragraph, you can say Paragraph to move your cursor to the end of the current paragraph and press {Enter} twice but if you want to kick it up a notch, you can say something like Paragraph <this is what I really think>, which creates a new paragraph and simultaneously types “This is what I really think”. Also notice how the 1st letter of the 1st word appears capitalized.

5. Would you like to reply to an email question and simultaneously dictate “My dog has fleas” (notice how the 1st word is capitalized again)? Say Reply <my dog has fleas>.

That's not even a smidgen of what's available to you but if you purchase in the next 20 minutes, we will include a bonus feature. Cancel that cancel that! You can dictate anywhere, anytime, anyplace; without the miserable Dictation Box or cutting and pasting from another application. It works even better with DragonCapture



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 03/05/2019 06:12 PM
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Fernside
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After more research I don't think it was the add-ins. Before I was running Outlook 2016. When I needed a new laptop my tech support loaded Outlook 365 Pro Plus which has more web-based interaction. I believe that's the reason why it was crashing. I just had Outlook 365 Pro Plus uninstalled and Outlook 2016 installed. If I have any issues I'll let everyone know.
 05/13/2019 06:54 PM
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ajwwong
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I can confirm that I have exactly the same issue.  Outlook 365 crashes -- it reboots randomly -- particularly when I am trying to correct a word using DPI.  

 

The draft is typically lost.  It renders Outlook unusable with DPI.

 

 

 05/14/2019 12:31 PM
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ajwwong
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Here is a video that shows the behavior that I am talking about:

 

https://www.loom.com/share/3aee219288924e34bdf1540472675194

 

Any assistance or support would be much appreciated. Thank you.

Edit: Using DPI 14 & Outlook 365.  Surface Pro 4 with i7 and 16GB RAM on Windows 10.



 05/14/2019 09:04 PM
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Lunis Orcutt
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It looks like your Office 365 is Ver. 2019 which, as PG pointed out, is not DPI 14 compatible and not even DPI 15.3 is fully compatible. DPI 15.3 won't be fully compatible until DPI Ver 15.5 patch is released; supposedly some time this year.


Having said that, Outlook shouldn't be crashing. Upgrading to the DPI15.3 Upgrade, is of course, recommended because it's nearly twice as fast as DPI14 and only uses half of your computer's resources. DPI 14 simply doesn't have all the new bells and whistles that was only released one year after Dragon 13 probably, which might mean that DPI 15.3 needed more time. The upgrade might very well fix your problem but it would only be a Band-Aid approach. We recommend reinstalling Outlook but if that doesn't work, you might want your computer bench tested because you could have a hardware issue.



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 05/14/2019 01:16 PM
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PG LTU
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I don't think any but ver. 15 are (fully) compatible with O365 - but I never recall _THAT_ kind of instability being mentioned w your ver. 14 (and I never used ver 14 myself with O365). Still, it would be better by far if you had told us your specs in the post (rather than the video) or fill out your profile so we could get to the advice-giving. Which in this case is: wait to see what ver 14 users say, or upgrade to ver 15.3 (which is the first ver I saw the new Dragon act well with O365 in general).

Sorry there is no better answer.

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PG





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 05/14/2019 08:38 PM
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ajwwong
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Ok, well I completed all the information. 

 

It is a shame that this is not working. Email is such an important function of modern Internet life.

 09/16/2020 10:44 AM
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KateM
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I wanted to follow up on this thread, as I 'm having constant issues.

Visual "clutter" like partial windows being displayed, buttons and text "blank" (white or blacked out) A sampling of screencaps here:
https://drive.google.com/drive/folders/1nTNES6x8PqQstchiDYWKKZrKYrVbcuZB?usp=sharing

It's not RAM (I had 24GB and typical usage usually hovers around ~14) ...it's usually the CPU that maxes out.

*sometimes~ I can 'difibrillate' Outlook back to function, by closing an open or draft message from the taskbar submenu...but usually within a short time the system becomes unusable and requires a full reboot.
Work is unsaved, and it's like braille trying to close down various docs and apps without being able to see buttons or what's inside the windows I'm closing.

If anyone has insights on this - much appreciated.... it is really frustrating and compromises workflow daily.

...are these just the (constant) gremlins we live with?

Thanks...



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 09/16/2020 11:31 AM
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Lunis Orcutt
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Our best guess is that you have a non-Dragon related problem. It might be time to have your computer looked at by a professional. 



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 09/16/2020 11:38 AM
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KateM
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@Lunis - our IM-IT folks blame Dragon and won't do anything else about it.


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 09/16/2020 11:58 AM
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Lunis Orcutt
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Does the problem continue after you close Dragon and reboot? If so, you can can share that information with IT and if they say it is still Dragon's fault, they are the problem. You might also remind IT that Nuance sells millions of copies of Dragon and if it was the culprit, they would probably be out of business. 

 



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 09/16/2020 12:01 PM
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PG LTU
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Are you still on DPI15.3? The Outlook multi-windows open causing a crash issue is well documented in these forums. You're in luck though, because not only


until DPI Ver 15.5 patch is released

is it now released, but it's 15.6. Get it.



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PG





Remember folks, my comments and this forum are for entertainment value only, please, no wagering or other reliance on the contents herein.  I permit no commercial use of my ideas (whether expressions or embodiments) without my written consent.



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