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Topic Title: Sennheiser MB pro 1 UC/ML Losing Connection with DPI
Topic Summary: Headset seems to disconnect from DPI once placed on stand.
Created On: 02/15/2022 05:16 AM
Status: Post and Reply
Linear : Threading : Single : Branch
 Sennheiser MB pro 1 UC/ML Losing Connection with DPI   - pavlov301 - 02/15/2022 05:16 AM  
 Sennheiser MB pro 1 UC/ML Losing Connection with DPI   - Lunis Orcutt - 02/15/2022 02:30 PM  
 Sennheiser MB pro 1 UC/ML Losing Connection with DPI   - holycowdidyouseethat - 02/16/2022 10:43 AM  
 Sennheiser MB pro 1 UC/ML Losing Connection with DPI   - Lunis Orcutt - 02/16/2022 09:13 PM  
 Sennheiser MB pro 1 UC/ML Losing Connection with DPI   - ax - 02/21/2022 06:25 PM  
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 02/15/2022 05:16 AM
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pavlov301
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Joined: 10/12/2016

I have purchased a Sennheiser MB pro 1 UC/ML based on recommendations on this site and am really impressed with its accuracy.

There is a problem though, whenever I place the headset on the stand (and its connected up and charging) and I then remove it and then try to dictate, it's as if DPI (15.61) loses its connection and does not respond to any wake commands, nor does it seem to hear sound from the microphone when I've turned it on via a mouse click. This happens every time I place it on the stand.

Couple of things I've tried to try and remedy this;

1. Gone into dictation sources and selected it again.

2. Reloaded my profile.

3. Moved the USB dongle from a shared powered USB hub and connected it directly to my surface laptop.

The only thing that seems to work is if I remove the USB dongle and then reinsert it (at which point the headset states that it has reconnected).

Obviously, not an ideal solution - any thoughts on what might be causing this and how I remedy it?

 

 

 02/15/2022 02:30 PM
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Lunis Orcutt
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Joined: 10/01/2006

This might be a motherboard problem with your USB ports. This would affect all USB ports. This issue could also be the dongle itself which can be rectified by contacting Sennheiser (877) 736-6434 to have it switched out

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 02/16/2022 10:43 AM
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holycowdidyouse..
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Joined: 02/06/2009

I have the same issue with that headset. I have to turn it off and on sometime to have it say "dongle connected" Dragon then works as expected
 02/16/2022 09:13 PM
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Lunis Orcutt
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UPDATE: We just received another customer issue with this problem today and that makes 3. This might require a firmware update which would still require calling Sennheiser but we believe Sennheiser has farmed out MB Pro1/2 support to another company

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 02/21/2022 06:25 PM
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ax
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Can also confirm that it's been an issue. Don't think it's restricted to DPI since I don't have any desktop Dragon. And the lack of outright connection after taking it off the stand happens inconsistently. Didn't used to be a problem (1 or 2 years ago?), however, as I have had mine since 2016 (from KB) ... wouldn't surprise me if one or more of the Windows updates since then had surreptitiously led to problems.

Other possibilities could include WiFI interference ... can only speculate.



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