I have been "tracking" the Sony WH1000XM* family since the WH1000XM2, attracted by features like the mics built-in to the earpieces, supposedly good ANC, no boom, and by its ability to connect to PC or phone by both Bluetooth wireless and USB wired. Unfortunately, my own brief attempts to use them were not very successful. As you can see by other responses experts like Lunis are quite adamant, with good reason, that a microphone that sounds good for music may not be good for speech recognition. :-(


BTW my past employer's ergonomics expert also recommended the Sony WH1000XM2, but fortunately I was able to test and heard the warnings before committing.


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Although by the way: Are you using the microphone via Bluetooth wireless? Has the problem occurred when connected by USB wired? If the USB connection was not working well, Lunis' website recommends getting a better USB sound card. For that matter, are you using your PCs built in BlueTooth? Once again many folks say that built-in Bluetooth is not good enough and you may be able to upgrade.


However, I got tired of repeated"just try this" acquisitions&tests of new equipment that were supposedly going to solve my problems. Eventually I gave up and just bought one of KnowBrainer's recommended headsets, and have been relatively happy with the hardware since. (Dragon software, that's another issue...)


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DPG15.6 (also DPI 15.3) + KB, Sennheiser MB Pro 1 UC ML, BTD 800 dongle, Windows 10 Pro, MS Surface Book 3, Intel Core i7-1065G7 CPU @ 1.3/1.5GHz (4 cores, 8 logical, GPU=NVIDIA Quadro RTX 3000 with Max-Q Design.