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Topic Title: DS 7000 failed to sync with desktop
Topic Summary: Olympus cradle problem?
Created On: 02/23/2021 09:01 AM
Status: Post and Reply
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 DS 7000 failed to sync with desktop   - cesmd40831 - 02/23/2021 09:01 AM  
 DS 7000 failed to sync with desktop   - R. Wilke - 02/23/2021 01:12 PM  
 DS 7000 failed to sync with desktop   - Lunis Orcutt - 02/23/2021 04:24 PM  
 02/23/2021 09:01 AM
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Joined: 04/04/2018

The last few weeks the data would transfer but sometimes would act like it continuously transferred (blue light on cradle keep flashing as if still transferring data).  Today it will not transfer at all.  I searched the forum but couldn't find any info on this topic.  Thank you for any helpful solutions. I'm thinking I will need to purchase a new cradle.  I have an Olympus DS 5000 and cradle - it's cradle is a smidge smaller to where the DS 7000 will not slide into it.

I've tried disconnecting both cables, blowing the dust out of all areas of the cradle and DS 7000, removed the DS 7000 battery for 5 or 10 seconds, and checked the connections from the cradle to the back of the tower and electrical strip.


DMPE 4.3 Build {04/07/2020}, KnowBrainer 2017 Build 01/01/2021, DragonCapture Build 1.0.3698 {12/16/2020}, Philips SpeechMike LFH3500/00 Premium, Dell OptiPlex 3040 Intel Core i7-6700, CPU@3.408GHz, 3.41GHz, RAM 16.0GB, Windows 10 Pro V1809 64-bit OS, x64-based processor Build 17763.864, 01/20/2003 MedInformatix EMR V7.6.8.20 as of 12/16/2020

 02/23/2021 01:12 PM
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R. Wilke
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Posts: 7881
Joined: 03/04/2007

I am almost sure that you can always bypass the cradle and connect directly via a USB cable.


No need to buy if all you want to do is try ...

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 02/23/2021 04:24 PM
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Lunis Orcutt
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Posts: 39971
Joined: 10/01/2006

You can bypass the DS-7000 USB cradle. Your recorder will even charge off from a USB port. We have one remaining discontinued DS-7000 USB cradle left in our inventory. If you decide to purchase a cradle, just let us know and we will substitute the DS-9500 with a DS-7000 cradle.


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