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Topic Title: installing Dragon on a new laptop
Topic Summary: I'm having problems installing Dragon 16 upgrade on a new laptop
Created On: 05/11/2023 07:01 AM
Status: Post and Reply
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 installing Dragon on a new laptop   - Alex1989 - 05/11/2023 07:01 AM  
 installing Dragon on a new laptop   - Lunis Orcutt - 05/11/2023 01:18 PM  
 installing Dragon on a new laptop   - Alex1989 - 05/13/2023 04:01 PM  
 installing Dragon on a new laptop   - Lunis Orcutt - 05/13/2023 06:24 PM  
 installing Dragon on a new laptop   - robwhite - 05/12/2023 03:19 PM  
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 05/11/2023 07:01 AM
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Alex1989
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I use Dragon 16 on my PC which I recently upgraded to. I need to install it on a new laptop but because it's an upgrade it won't do it because the previous version is not on the laptop.  I tried to install version 15 on it but that's an upgrade too.

 What should I do to install it on the laptop?

 

 05/11/2023 01:18 PM
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Lunis Orcutt
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                    Welcome (See Mission Statement)

 

Our Dragon Installation/Training Guide (complimentary to our customers) includes details on the installation process, a list of Dragon commands organized by category and pictorial details on fixing three dozen sandtraps. This manual also includes details on copying your user profile to your new installation. Getting back to your question…

You never have to install a previous version of Dragon. This is another reason why you should never purchase directly from Nuance. The short answer is to change the 3rd digit in your serial number from an 8 to a 0. When you are prompted to activate, switch the 0 back to an 8. This is when you will be prompted for your Ver. 15 serial number



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 05/13/2023 04:01 PM
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Alex1989
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I was able to install Dragon doing what you said. But I couldn't activate as it said the version 15 serial number was invalid for some reason.

 05/13/2023 06:24 PM
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Lunis Orcutt
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This is when you call Nuance and make it their problem; which it is. They will typically take the path of least resistance and hand you a full serial number, as the did for Rob

 

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 05/12/2023 03:19 PM
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robwhite
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I had the same problem, phoned Nuance, supplied them with some information, complained that this was a rubbish experience and within a day they gave me a new serial number for a full install (rather than the upgrade one I had).
KnowBrainer Speech Recognition » Dragon Speech Recognition » installing Dragon on a new laptop

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