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KnowBrainer Speech Recognition |
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Topic Title: Word Crashes until close Dragon Pro 15.6.1 & rebooting doesn't help Topic Summary: Created On: 04/27/2022 04:55 PM Status: Post and Reply |
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- Suzanne Suzanne | - 04/27/2022 04:55 PM |
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- Lunis Orcutt | - 04/27/2022 06:00 PM |
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- Suzanne Suzanne | - 04/28/2022 09:13 PM |
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- Lunis Orcutt | - 04/29/2022 01:51 PM |
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- Suzanne Suzanne | - 04/29/2022 09:25 PM |
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- monkey8 | - 04/30/2022 04:20 AM |
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- Suzanne Suzanne | - 04/30/2022 12:32 PM |
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- Suzanne Suzanne | - 04/30/2022 12:50 PM |
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- R. Wilke | - 04/27/2022 09:25 PM |
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- Suzanne Suzanne | - 04/28/2022 09:25 PM |
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- monkey8 | - 04/30/2022 03:04 PM |
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- Matt_Chambers | - 04/30/2022 05:36 PM |
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- kkkwj | - 04/30/2022 10:40 PM |
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- Suzanne Suzanne | - 05/05/2022 11:40 AM |
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- Suzanne Suzanne | - 05/01/2022 01:44 PM |
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- Suzanne Suzanne | - 05/01/2022 02:09 PM |
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- Suzanne Suzanne | - 05/05/2022 11:41 AM |
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- Lunis Orcutt | - 05/05/2022 03:53 PM |
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- Suzanne Suzanne | - 05/05/2022 09:38 PM |
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- Stephan Kuepper | - 05/06/2022 03:44 AM |
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- monkey8 | - 05/06/2022 07:23 AM |
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- Suzanne Suzanne | - 05/06/2022 12:46 PM |
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- Suzanne Suzanne | - 05/06/2022 02:43 PM |
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- Lunis Orcutt | - 05/06/2022 03:57 PM |
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- Suzanne Suzanne | - 05/06/2022 04:35 PM |
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- monkey8 | - 05/07/2022 04:45 AM |
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- Suzanne Suzanne | - 05/08/2022 01:12 PM |
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- Mav | - 05/09/2022 03:07 AM |
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- Suzanne Suzanne | - 05/09/2022 12:49 PM |
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- Mav | - 05/10/2022 03:54 AM |
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- Stephan Kuepper | - 05/09/2022 03:00 AM |
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- monkey8 | - 05/09/2022 06:38 AM |
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- Suzanne Suzanne | - 05/09/2022 01:59 PM |
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- Lunis Orcutt | - 05/09/2022 02:23 PM |
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- Suzanne Suzanne | - 05/09/2022 02:45 PM |
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- matthewls | - 05/09/2022 03:34 PM |
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- Suzanne Suzanne | - 05/09/2022 09:41 PM |
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- monkey8 | - 05/10/2022 08:46 AM |
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- Suzanne Suzanne | - 05/10/2022 01:26 PM |
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- monkey8 | - 05/10/2022 02:07 PM |
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- Suzanne Suzanne | - 05/10/2022 05:12 PM |
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- Mav | - 05/11/2022 02:06 AM |
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- monkey8 | - 05/11/2022 03:42 AM |
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- Suzanne Suzanne | - 05/15/2022 05:47 PM |
 04/27/2022 06:00 PM
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Try temporarily leaving SpeechStart+ and KnowBrainer 2017 out of the equation. If the problem persists, we suspect that you are working with a bloated user profile. Try creating a new test user profile to see if it solves a problem. If it does, your current user profile can be saved with our 28 pictorial tweaks, which you will find in our KnowBrainer Dragon Installation/Training Guide. This manual is complementary to our Dragon customers.
Also note that KnowBrainer 2017 is nearly 6 years out of date and rather lethargic. We recommend upgrading to the KnowBrainer 2020 Uppgrade ------------------------- Change "No" to "Know" w/KnowBrainer 2022 |
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04/28/2022 09:13 PM
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Thank you, thank you, thank you! I really appreciate your quick response because I needed to get some work done. I would've replied sooner but I've been testing to make sure things are working okay and they are! Word is working fine with Dragon and Speech Start as long as KB is not on board. I bought KB in January 2021 but it shows KB 2017 4.52.000. ------------------------- ss |
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04/29/2022 01:51 PM
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KnowBrainer 2017 is fairly bogged down now with a number of Windows 10 changes. It is now nearly 6 years out of date. We recommend the KnowBrainer 2020 Upgrade
Our KnowBrainer Dragon Installation/Training Guide includes pictorial details on the sandtraps and a number of other perks ------------------------- Change "No" to "Know" w/KnowBrainer 2022 |
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04/29/2022 09:25 PM
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I spoke too soon. Now Word is crashing again. Oh well. ------------------------- ss |
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04/30/2022 04:20 AM
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Hi Suzanne,
It's Lindsay, you contacted me off forum about Speechstart+ right drag? Let's ascertain the facts by a process of elimination. Is it possible just to stop using KB altogether temporarily to see if the problem with word crashing goes away completely. For at least one week to be absolutely sure, however if word crashes before then let us know. Normally this issue is caused by a particular word document so keep your eyes open to see if this is a common factor in Word crashing. -------------------------
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04/30/2022 12:32 PM
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yes, thanks for your responses. This is a summary of my word crashing problem and further testing: On an older HP computer Windows 10, I have the same set up with Dragon Pro 15.6.1, speech start and KB, and I had the exact same problem with Word crashing. I disabled KB and speech start and still have the problem so it doesn't appear that they are contributors. Since Word works fine without Dragon I have to assume that this is a Dragon problem. Dragon dictation works ok in Notepad. It doesn't matter what word document I open, I have tried about 12 different word documents – it can be any Word document. Word is immediately crashing when I open a word doc on my desktop, in dropbox or one drive – it doesn't matter where the word doc is. The only way I can work in any Word document is online, such as in one drive. any suggestions? ------------------------- ss |
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04/30/2022 12:50 PM
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I tried a different Dragon profile that I created in 2019 and never used, but word still crashes. I disabled KB and speech start and still have the problem so it doesn't appear that they are contributors to the problem. You can see more of my tests further below. I really need my Dragon to work, please help! ------------------------- ss |
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