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Topic Title: Exceeded DNS15 Activations by Upgrading - How to Fix?
Topic Summary: Don't move your HD like I did
Created On: 07/18/2021 06:38 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 Exceeded DNS15 Activations by Upgrading - How to Fix?   - MTUser2007 - 07/18/2021 06:38 PM  
 Exceeded DNS15 Activations by Upgrading - How to Fix?   - Lunis Orcutt - 07/18/2021 07:09 PM  
 Exceeded DNS15 Activations by Upgrading - How to Fix?   - MTUser2007 - 07/18/2021 07:11 PM  
 Exceeded DNS15 Activations by Upgrading - How to Fix?   - MTUser2007 - 07/18/2021 07:16 PM  
 Exceeded DNS15 Activations by Upgrading - How to Fix?   - Lunis Orcutt - 07/18/2021 08:59 PM  
 Exceeded DNS15 Activations by Upgrading - How to Fix?   - MTUser2007 - 07/19/2021 02:49 PM  
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 07/18/2021 06:38 PM
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MTUser2007
Senior Member

Posts: 134
Joined: 12/01/2008

I had DNS 15 running on a W7 laptop. I upgraded to W10 and didn't have to activate. But, then I started seeing how I could upgrade using that installation. First, I moved it to a more powerful laptop, I had to activate, then I moved it to a very fast desktop, and now I can't activate, number of activations exceeded.

I did some googling and found you could possibly uninstall, but I can't do that since I just moved the hard drive each time.

Can you ask Nuance to increase the activations for your serial? Any other suggestions?

PS, what drove this upgrade frenzy was I discovered a massive increase in accuracy by upgrading to a more powerful laptop. I think by CPU benchmark went up 30%, and DNS was so much better.

 

 07/18/2021 07:09 PM
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Lunis Orcutt
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The only person who can call Nuance (800) 654-1187 to rollback an activation is the owner, you

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 07/18/2021 07:11 PM
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MTUser2007
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Posts: 134
Joined: 12/01/2008

Thanks. I will give them a call.
 07/18/2021 07:16 PM
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MTUser2007
Senior Member

Posts: 134
Joined: 12/01/2008

BTW, I see my question was ambiguous. What I should have written was can a person ask Nuance, meaning can Nuance be asked. Not can someone at KB ask for me. I apologize for the ambiguity. I am a little rattled to have lost my my most effective tool.
 07/18/2021 08:59 PM
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Lunis Orcutt
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Posts: 39195
Joined: 10/01/2006

You can still use Dragon 5 times in trial mode. You can also extend your time by leaving Dragon open, your microphone turned off and your computer asleep/hibernated. This should get you through until Monday. Nuance support is usually amenable about rolling back one activation.

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Change "No" to "Know" w/KnowBrainer 2020
Trial Downloads
Dragon/Sales@KnowBrainer.com 
(615) 884-4558 ex 1

 07/19/2021 02:49 PM
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MTUser2007
Senior Member

Posts: 134
Joined: 12/01/2008

Thank you Lunis. Nuance customer support was very friendly, and I am back in business dictating this response. As always, I greatly appreciate the help you provide through this forum.
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