KnowBrainer Speech Recognition
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Topic Title: "Cannot find any matching text"
Topic Summary: Recognition problem
Created On: 12/07/2020 05:28 AM
Status: Post and Reply
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 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 05:28 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 06:57 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 07:12 AM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/07/2020 01:39 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 02:08 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 02:24 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 02:33 PM  
 "Cannot find any matching text"   - Matt_Chambers - 12/07/2020 02:33 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 02:52 PM  
 "Cannot find any matching text"   - Matt_Chambers - 12/07/2020 03:24 PM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/07/2020 04:03 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 06:47 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 06:55 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 06:56 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 07:10 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 07:44 AM  
 "Cannot find any matching text"   - Alan Cantor - 12/08/2020 09:36 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 09:52 AM  
 "Cannot find any matching text"   - Alan Cantor - 12/08/2020 11:47 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 12:11 PM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/08/2020 12:38 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 01:58 PM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/08/2020 03:06 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/09/2020 04:31 AM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/09/2020 02:46 PM  
 "Cannot find any matching text"   - Alan Cantor - 12/08/2020 12:55 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 01:52 PM  
 "Cannot find any matching text"   - Alan Cantor - 12/07/2020 03:32 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 03:43 PM  
 "Cannot find any matching text"   - Matt_Chambers - 12/07/2020 03:52 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 04:03 PM  
 "Cannot find any matching text"   - Matt_Chambers - 12/07/2020 05:00 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/07/2020 05:07 PM  
 "Cannot find any matching text"   - Spoudason - 12/08/2020 11:00 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 11:10 AM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/08/2020 11:33 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 12:05 PM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/08/2020 12:27 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 12:42 PM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/08/2020 12:44 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 01:30 PM  
 "Cannot find any matching text"   - Lunis Orcutt - 12/08/2020 12:48 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 01:11 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/08/2020 01:13 PM  
 "Cannot find any matching text"   - R. Wilke - 12/08/2020 03:42 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/09/2020 04:30 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/09/2020 02:57 PM  
 "Cannot find any matching text"   - R. Wilke - 12/09/2020 06:34 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/10/2020 12:57 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/10/2020 01:01 AM  
 "Cannot find any matching text"   - Scribe - 12/10/2020 10:14 AM  
 "Cannot find any matching text"   - Alan Cantor - 12/10/2020 10:57 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/10/2020 12:15 PM  
 "Cannot find any matching text"   - R. Wilke - 12/10/2020 12:36 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/10/2020 01:05 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/11/2020 10:31 AM  
 "Cannot find any matching text"   - R. Wilke - 12/11/2020 11:51 AM  
 "Cannot find any matching text"   - SomeRandomChick - 12/11/2020 01:33 PM  
 "Cannot find any matching text"   - R. Wilke - 12/11/2020 01:57 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/11/2020 02:04 PM  
 "Cannot find any matching text"   - R. Wilke - 12/11/2020 03:15 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/11/2020 04:36 PM  
 "Cannot find any matching text"   - SomeRandomChick - 12/11/2020 04:42 PM  
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 12/07/2020 05:28 AM
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SomeRandomChick
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Hi folks,

Last time I used Drago (Home, 15) in Libreoffice 32 bit (latestedition) there were no problems but today it cannot recognize the text that is already there. I can dictate an dthe words appear but is I try "insert before" or "select" or any commands like that it says "cannot find any matching text". If I select a word and tell it to read it back it says it cannot find anything to read back. 

Online I find all kinds o fthings like "go to the options and from there to commands and then the more commands box", but when I go to commands it ONLY has the option to adjust recognition speed. Likewise I am told online to click the Dragon icon in my menu bar and select things which are not there; this is al that IS there: about, gather files for support, recognition log, dragon log. That's it.

What is happening???? What should I try????

Thanks in advance. I just wanted to work on my book today but now I get to pull my hair out instead.

 12/07/2020 06:57 AM
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SomeRandomChick
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Update: I rebooted the computer and now it doesn't work at ALL, with ANY microphone. Anyone have any ideas? Do I need to re-install the thing every time I use it or what?

 

 12/07/2020 07:12 AM
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SomeRandomChick
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Found this in the log. What should I do?????

2020-12-07|09:56:39.861| COMPMGR|20724|15236|I|dgncompmngr: Failed to initialize ClsWindowManager for HWND 0x50552.



All I wanted to do was work on my book. Sigh.

 12/07/2020 01:39 PM
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Lunis Orcutt
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                    Welcome (See Mission Statement)

 

LibreOffice is not Dragon friendly. When you are dictating into a Dragon friendly environment, you will see a green • in the DragonBar. You may or may not even be able to dictate. If you dictate a sentence, you will see your dictation appear very rapidly one letter at a time. This is called Natural Text. All of the things you have mentioned such as inserting the cursor before a word, selecting or playing back text are exclusive to fully Dragon friendly environments, which are signified by the green •. Just for fun, we dictated our response in LibraOffice Writer and experiencing the same limitations. We realize LibreOffice is free but you will find a lot more support in Microsoft Word.

 

Being able to dictate directly into LibraOffice Writer is a bit of a crapshoot. Unfortunately, Dragon has a tendency to disable Natural Text dictation in many applications. We could be wrong but we don’t believe it’s possible to enable Select-&-Say in LibraOffice Writer but you should be able to recover the ability to dictate by looking up “how to enable” in the Quick Tips button at the top of this page. You should basically change every Global Dictation=0 to Global Dictation=1.

PS: If budget permits, you might consider DPI 15.61 (Non-expiring Digital Downloads w/Patches) (Digital Download). The Dragon Home Edition is more of a Dragon sampler and you are stuck with Ver. 15.3, which is now out of date. In the long run, DPI 15.6 will cost less because the Home Edition cannot be upgraded and you have to purchase a full copy every time a new version is released.

PS: You can forget about the Dragonlog in this situation. The Dragonlog is also designed to be read by Nuance 3rd level support and not really us.



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 12/07/2020 02:08 PM
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SomeRandomChick
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This is all very upsetting to me. I researched on Nuance's site about whether or not it was compatible with Libreoffice and whether the Home version was suitable to my needs (novellist) before saving up for three months to be able to get it. It says right on their page that it's compatible with Libreoffice or I never would have blown money I barely had to get it. I have no budget at all, cannot afford Word or any further versions of this program, and genuinely feel cheated at the way Nuance presented this product.

I very much appreciate your feedback. Unfortunetaely it leaves me feeling completely screwed by Nuance, and I received bad news three daysa go that means I won't be able to save up for another version either. My hands are very painful and I am deeply into a novel and this is just about the most depressing news I've had in a long time.

Thank you for your help. I guess I'll have to edit by hand and dictate longer sections into Dragonpad or something and copy them over. Especially upsetting in that it worked GREAT for days when I first installed it.

 12/07/2020 02:24 PM
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SomeRandomChick
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Seriously, I blew every penny I could scrape together on this because NUANCE represented it as current and what I needed, INCLUDING supporting Libreoffice. $150 is an insanely huge expense for me and I agonized over the decision. And now I've just flushed that money down the toilet I guess. Awesome. 

 12/07/2020 02:33 PM
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SomeRandomChick
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How would one go about approaching Nuance about this? They misrepresented the product and now I'm stuck with basically a brick, apparently, and out every single penny I could squeeze out of anything for three months with no prospect of having any more. All I can find is the option to pay ten bucks I don't have to submit a question, since they sure as heck don't seem to answer e-mails. Phoning the United States to ask them about it is a fantasy on my "budget".

 12/07/2020 02:33 PM
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Matt_Chambers
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I use Apache OpenOffice Writer version 4.1.6 with Dragon Professional Individual version 15.6.1 and NaturalText works just fine. The only thing is that you can't update to Apache OpenOffice Writer 4.1.7, because you will lose NaturalText.

 

I don't know much about the differences between Libre and Apache, but perhaps you ought to give Apache 4.1.6 a try.

 12/07/2020 02:52 PM
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SomeRandomChick
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I used it (without voice recognition) for a few years several years ago but always had formatting problems when converting to Word and I was doing a lot of translation so that was a big issue. Is that better now?

 12/07/2020 03:24 PM
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Matt_Chambers
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Originally posted by: SomeRandomChick I used it (without voice recognition) for a few years several years ago but always had formatting problems when converting to Word and I was doing a lot of translation so that was a big issue. Is that better now?

 

No idea.  Sorry.

 12/07/2020 04:03 PM
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Lunis Orcutt
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Originally posted by: SomeRandomChick I used it (without voice recognition) for a few years several years ago but always had formatting problems when converting to Word and I was doing a lot of translation so that was a big issue. Is that better now?

 

 

As Alan noted, DragonPad and WordPad are a little limited but free and may suffice.

 

You can return Dragon to Nuance (800) 654-1187 for a full refund within 30 days purchase. Otherwise, you would be wasting your time.

 

You mentioned converting to Microsoft Word. Do you perhaps have an older version of Microsoft Word? You might also find a copy of Word 2013 which is somewhat dated but probably extremely inexpensive and ideally suited to Dragon. We believe Word 2013 also includes Dragon application-specific commands, which add some verbal formatting commands that other word processors lack.

 

PS: Nuance may not be fibbing about LibreOffice Writer. We only use LibreOffice for test purposes but if memory serves correctly (which is a big if) we think a previous version of LibreOffice Writer was Dragon friendly but lost this capability in recent updates.



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 12/08/2020 06:47 AM
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SomeRandomChick
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It is not working with WordPad either. I do not have any older versions of Word, sadly. I just used to save the translation work as Word documents for the researchers.

If Nuance changed its compatibility they should have changed the online information. I guess I'm stuck using DragonPad. If I return it I can't write at all; my ergotherapist warned me about that again today. Meanwhile I'm still getting ads for the Home edition, and NOWHERE are the limitations I've encountered listed. 

I hope DragonPad can use my font choices and so on; guess I'll be finding out. It does puzzle me tha tit won't work in WordPad after all; also no green dot appears, like you said would be there with Dragon Friendly programs.

Nope, I still like the program itself (except apparently the version I had to buy), but I have lost any and all confidence in Nuance's biusiness practices. I was duped by omitted information and an apparently outdated website into throwing money I cannot afford to lose onto an inappropriate program, and that's what I have now, so I will just limp along as best I can with what is left to me.

Shady though. Oh well.

 12/08/2020 06:55 AM
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SomeRandomChick
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Oh AWESOME, DragonPad is taking 15 seconds to respond to commands, won't turn the mic off, and froze after two minutes. Is this normal? Dictation goes in at speed. This is a nightmare. Guess I have to use the day trying that Apache program someone else recommended. Hope THAT works. But you'd think Dragon would work BETTER by it self, just in DragonPad, not WORSE. Oh well.

 12/08/2020 06:56 AM
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SomeRandomChick
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Aaaand it won't close. Hitting task manager and rebooting for good measure. Whee.

 12/08/2020 07:10 AM
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SomeRandomChick
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Well, after the reboot DragonPad is working, albeit with a yellow dot instead of a green one - not fully compatible with ITSELF? - so at least even though the format sucks rocks I can work on my book. We'll see how long before it decides to crash again.

Thanks for your feedback and help.

 12/08/2020 07:44 AM
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SomeRandomChick
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Last reply for now, it worked for five minutes, then froze and told me to restart it. I lost words. 
Guess I'll have to go for that refund and start writing with a pencil taped to my forehead or something.
Wish I'd never embarked on this in the first place. Oh well. Live and learn.

 12/08/2020 09:36 AM
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Alan Cantor
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The causes of the problems that you are experiencing may be multiple. Some of the causes may not be obvious. Diagnosing these kinds of problems remotely ain't easy!

But assuming you are open to continuing to use Dragon, here are a few things to try:

1. The quality of the computer's sound system makes it or breaks it. When Dragon performance becomes sluggish, the cause may be sonic interference, a lousy sound system, etc.

What kind of microphone are you using? Does it plug into the microphone jack, or into a USB port?

If your sound system is the source of the problem, replacement parts, unfortunately, are going to set you back more than a few dollars. But without a decent sound system, using Dragon can be a frustrating experience.

2. Are you working in a noisy environment? Listen carefully to the sounds of your room. Can you hear fans, traffic noise, heating systems, conversations, music? All of these things can impact Dragon's performance.

3. I'm not sure why Dragon isn't working in WordPad and in DragonPad, but since this is the problem that you're reporting, my first inclination would be to create a new profile. Perhaps something has gone wrong with your profile. It happens. In the normal course of events, I create a new profile at least once or twice a year. You might as well try; the entire profile creation process takes only five or 10 minutes.

4. What applications are you running at the same time as Dragon? It never hurts to exit applications that you're not actively using, and it may help.

5. Applications that run in the background can interfere with Dragon. Find out which programs automatically start when your computer starts. Press Ctrl + Alt + Delete, choose the "Task Manager," and click the "Startup" tab. Disable as many of the programs that appear in the list as practical. For example, do you need Skype and MS-Teams to launch every time you start your computer? If not, disable them. (On my computer, I have disabled about 20 or 25 startup applications, leaving only three.)

 12/08/2020 09:52 AM
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SomeRandomChick
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Originally posted by: Alan Cantor  What kind of microphone are you using? Does it plug into the microphone jack, or into a USB port?

USB port. Brand new noise-cancelling secretarial headset a friend bought me.

>>>  2. Are you working in a noisy environment? Listen carefully to the sounds of your room. Can you hear fans, traffic noise, heating systems, conversations, music?

Alone in a quiet living room.

>>> 3. I'm not sure why Dragon isn't working in WordPad and in DragonPad, but since this is the problem that you're reporting, my first inclination would be to create a new profile. Perhaps something has gone wrong with your profile.

Well, as I stated earlier, I do not have any menus that allow me to do ANYTHING but look at the logs and turn the program on and off, select a microphone, or visit the accuracycenter options. None of these ones I see listed online like reviewing lists of commands, profile access, whatever. So how DOES one create a new profile? Where is the magic menu?

Also I close everything else down before working, and I have zero programs that start up when I turn the computer on because I hate that. My husband is a systems administrator and we carefully set this laptop up to my specs.

If I can do a new profile I'll try it but at this point I'm disgusted with the whole affair. Someday maybe I can blow what is 1/3 of my monthly paycheck for a family of three on Professional but that's unlikely. This program (Home) was misrepresented and Nuance's levels of communication and customer service are so far nonexistent.

 12/08/2020 11:47 AM
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Alan Cantor
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So how DOES one create a new profile? Where is the magic menu?

I think the Home version has two menus, "Tools" and "Settings." I guess the option to create a new profile appears in the "Tools" menu.

 12/08/2020 12:11 PM
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SomeRandomChick
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Nope. I don't know about other people but I actually went through every single option and menu 100 times before posting here. 



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 12/08/2020 12:38 PM
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Lunis Orcutt
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Originally posted by: SomeRandomChick Nope. I don't know about other people but I actually went through every single option and menu 100 times before posting here. 

 



If you're referring to creating a new user, did you see the following menu?

 



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 12/08/2020 01:58 PM
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SomeRandomChick
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Nope. Doesn't exist. 



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 12/08/2020 03:06 PM
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Lunis Orcutt
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Originally posted by: SomeRandomChick Nope. Doesn't exist. 

 

 

Rats! Unfortunately, we cannot test the Home Edition but we just sent you a complimentary download of KnowBrainer 2017 through the email address you used to join this forum.

UPDATE: Your Logitech USB microphone should be acceptable.



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 12/09/2020 04:31 AM
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SomeRandomChick
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Have it; thank you SO much! I'll let you know when we get things working!

 12/09/2020 02:46 PM
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Lunis Orcutt
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Scratch that, go to end of line and microphone off should work in any Dragon friendly or unfriendly environment. These are global commands. Undo that may produce limited results but insert before or after <dictation>, select <dictation>, delete <dictation, underline <dictation> etc. will only work in Dragon friendly environments; denoted by the DragonBar green •



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 12/08/2020 12:55 PM
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Alan Cantor
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Brand new noise-cancelling secretarial headset a friend bought me.


Not to overgeneralize, but many microphones out there, including models marketed as noise cancelling, don't work particularly well with Dragon.

Does the Home edition have a "show recognition history" command? If it does, does the "Recognition History" screen have a button near the bottom of the window that says, "Save with Details..."?

If this feature is supported, it is worth doing and opening the file that contains the details. The file will look something like this. (I've added linebreaks to improve legibility.)

wordpad   | Tue 2020-12-08 | 12:28:05.756 | uD 1473 | Nd 0 | sN 31 | cD 0 | wF 0x00 | aF 0x00 | dA 0.0 [62916] | sA 23.7 [62916] | C | delete another

wordpad   | Tue 2020-12-08 | 12:28:12.153 | uD 1403 | Nd 0 | sN 29 | cD 0 | wF 0x00 | aF 0x00 | dA 0.0 [62786] | sA 23.8 [62786] | C | select now

wordpad   | Tue 2020-12-08 | 12:28:14.668 | uD 1753 | Nd 0 | sN 27 | cD 0 | wF 0x00 | aF 0x00 | dA 0.0 [62024] | sA 23.9 [62024] | D | watch me as

Focus on the "sN" numbers. For example, my values were 31, 29, and 27. Ignore everything else.

"sN" means "signal to noise ratio," which is a measure of the quality of the audio input. Bigger values are good. Small numbers are bad.

Your "sN" values will likely range between 5 and 35. If they are consistently high 20s, it's a clue your sound system is pretty good.

If the values hover around 18 or 20, your sound system is probably adequate.

If the values are consistently lower than 20, it's an indication of a problem. It might mean that there is a frayed wire in your microphone, or electrical interference in your computer, or even that the microphone is too close to, or too far away from, the corner of your mouth. (You should never position the microphone element in front of your mouth.)

If the numbers are mostly in the mid to high 20s but there are occasional much lower values, I wouldn't worry about it.

By the way, these interpretations do not come from Nuance. I don't remember where I got this information. I may have made it all up! But I think my interpretations are borne of experience.

 12/08/2020 01:52 PM
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SomeRandomChick
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If we still have problems after my husband goes after the profile issue I'll be all over this, thanks. My friend bought this for me fo rthe holidays; it's mid-range price-wise, who knows.

 12/07/2020 03:32 PM
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Alan Cantor
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If your need to format is minimal during a writing project – for example, you only change font sizes, apply bold or italicized or underlined character formatting – then you could use WordPad. WordPad is bundled with Windows. So there would be no cost.


Using WordPad, you won't have as wide of a range of navigation commands as in Word, but the fundamentals are available: insert before [word or phrase], insert after [word or phrase], select [word or phrase], select [word] through [word], etc.

There is a caveat: Save files often. Unlike Microsoft Word, WordPad cannot recover from crashes. (I don't think there are built-in commands to save WordPad documents, but you can say "press Control Sierra" – the equivalent of pressing Ctrl + S.)

 12/07/2020 03:43 PM
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SomeRandomChick
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This is awesome advice and I'll try it tomorrow. I'm 51 so I'm super paranoid about saving because experiences and also tend to write in .rtf anyway because of those formatting issues mentioned earlier. I'm writing a novel, which is already 150,000 words long to my shock, and do NOT need anything fancy.

I'll be all over this in the mroning (late here) and report back. Thank you for the tip!

 12/07/2020 03:52 PM
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Matt_Chambers
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You also could try Jarte, a free word processor that works well with Dragon after some minor tinkering.  Tinkering instructions here:  https://www.knowbrainer.com/forums/forum/messageview.cfm?catid=25&threadid=30641&highlight_key=y&keyword1=jarte



 12/07/2020 04:03 PM
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SomeRandomChick
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Thanks! Looks like I have a lot to check out tomorrow!

 12/07/2020 05:00 PM
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Matt_Chambers
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Jarte is based on WordPad, but has additional features.  More here: https://www.jarte.com/



 12/07/2020 05:07 PM
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SomeRandomChick
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Thanks!

 12/08/2020 11:00 AM
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Spoudason
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I can recommend the Dragon-friendly word processor Jarte (http://www.jarte.com/). Jarte (Just Another Rich Text Editor) is a lightweight, flexible and useful word processor. A few years ago I was looking for a word processor that was Dragon-friendly, also. I contacted Lindsay Adam (SpeechStart+) and Bob Flora (Jarte) and they came up with a very quick and easy adjustment to the programs to make them compatible. This enables DPI 15 and Jarte to work extremely well together.

Here are the instructions from Bob Flora of Carolina Road Software, creator of Jarte:

- Close Dragon.

  Find a file named C:\ProgramData\Nuance\NaturallySpeaking15\nsapps.ini in your DPI 15 installation folder and edit it.

- Find section [.Global\Global Enable Class Names] in the file.

- Add the following line to the end of that section:  RichEdit20=4

- Save the change and close the file.

- In Jarte, go to Help > System Information > Edit Settings

- Find setting "Class Name" and change it to:  Class Name=RichEdit20

- Restart both DPI 15 and Jarte.

You now have the green dot which indicates compatibility with Jarte.

I hope this can help you to write your book.

Best wishes,

George

 12/08/2020 11:10 AM
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SomeRandomChick
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Thank you. This is the second suggestion for this program and I am going to try it tomorrow even though I have the Home version of Dragon, which was mis-represented as adequate, and cannot possibly hope to afford the pro version used in this example. It would cost a third of my paycheck while I need more than half of it for rent. I will be giving this a shot tomorrow though. Thank you for taking the trouble to research this for me.

 12/08/2020 11:33 AM
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Lunis Orcutt
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When it comes to straight dictation, DPI 15 has no advantage over Dragon Home Edition. 

 

As previously noted, LibreOffice Writer WAS compatible with Dragon. It is nearly impossible to keep every detail up to date on large websites and while Nuance should have updated this information, it's also difficult for them to test every release of every application. While we can appreciate your frustration, Nuance really tries to keep up. We make a point of keeping our website up-to-date but run into the same issues. As much as we try to keep up, we never manage to update everything.



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 12/08/2020 12:05 PM
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SomeRandomChick
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I understand that of course. What I would like to know is what, if anything, Nuance plans to do for people trapped by this particular error (I'm basically in the position of choosing for a refund and thus being unable to finish my novel without crippling myself or continuing to spend all day every day trying to solve this instead) and also why the limitations and drawbacks for the Home version (such as no 90-day free support period and no import documents for analysis feature and crippled menu options and so on) are never mentioned anywhere on the site or in any of the ads I'm constantly being bombarded with.

I understand that even a website run by a company charging immense rates for software which sells very well can't always employ enough techs to deal with everything but some customer service, and up-front advertising, would be nice.

 12/08/2020 12:27 PM
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Lunis Orcutt
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In our opinion, Nuance never should have released the Home Edition because it is simply too stripped down. We would've preferred Nuance to sell it for $49 or even make it freeware because some of the limitations are unacceptable. The ability to manipulate your personal vocabulary (add words, add phrases, delete words, create a Written Form/Spoken Form and even create specialty rules) is of the utmost importance for accuracy. Unfortunately, this option is not available in the Home Edition and that's why we believe it should never have been been released. It is probably difficult to ascertain how important an editable Vocabulary Editor is until you have used it. It is unlikely that Nuance will change the Home Edition. Nuance previously made more capable consumer versions of Dragon but they were so good, Nuance couldn't sell the professional versions. This appears to be Nuance's master plan and it appears to be working

 

You can still write that book with full Dragon compatibility. Even if you don't like the previously mentioned word processors, DragonPad and WordPad are free and can handle your book writing job. 

Also note that if you have a permanent physical disability, you are eligible for a complimentary copy of the KnowBrainer 2017 (w/2020 AI Commands) third party command utility which will triple your Dragon capabilities (works with Dragon) but not help your vocabulary issue. If you are interested, please send proof of disability to Support@KnowBrainer.com



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 12/08/2020 12:42 PM
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SomeRandomChick
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It still isn't working in either of those (WorAndDragonPad) BUT my husband, more knowledgeable than I, used to troubleshoot profile issues on a lot of platforms so he's going to try that for me first because we agree with whoever said it sounds most like a profile issue. 

Thank you for your input about this version; I really feel a lot of sleeze all over the advertising for this baby, for which I used all of my Patreon money, undersold an ambroidery piece that really screwed my left hand, and borrowed froma friend.
That is AWESOME and very kind about the KnowBrainer offer! Wow, you guys rock! What constitutes proof? I can do anything from a picture of my left hand in a brace to a doctor's note.

 12/08/2020 12:44 PM
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Lunis Orcutt
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A picture of your left-hand or doctor's note will be more than adequate



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 12/08/2020 01:30 PM
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SomeRandomChick
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You're awesome!

 

 12/08/2020 12:48 PM
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Lunis Orcutt
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Originally posted by: SomeRandomChick It still isn't working in either of those (WorAndDragonPad) ...

 



If you cannot dictate into DragonPad, you probably have a sound system problem and not a word processing problem. We assume you know that Dragon requires a USB Microphone? If you are using a notebook computer built-in microphone, it may or may not work. We suspect that creating a new user profile won't help.

 

According to your profile, you are using a 0638269337 microphone which doesn't really tell us anything. Perhaps you could get more information and additionally let us know if it is a USB microphone. If that information is not available, perhaps you could give us a link to a website that sells this microphone



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 12/08/2020 01:11 PM
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SomeRandomChick
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Brand new Logitech noise-cancelling USB secretarial headset a friend bought me for an early Christmas present.

 12/08/2020 01:13 PM
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SomeRandomChick
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And again, the DICTATION INTO DragonPad goes like lightning. Zero issues. Commands cras it. We think it's a profile problem and my husband will get on that tomorrow.

 

 12/08/2020 03:42 PM
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R. Wilke
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Commands cras it.

 

Which are they?



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 12/09/2020 04:30 AM
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SomeRandomChick
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"Scratch that", "Undo that", "Go to end of line", "microphone off", "insert before...", so far.

 12/09/2020 02:57 PM
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SomeRandomChick
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I can see the reply to this in my e-mail but not my browser, weird. But these are the commands crashing DragonPad itself. We're still sure it's just a profile problem but other life is getting in the way of hetting on that.

 12/09/2020 06:34 PM
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Unfortunately, probably no one around here can actually help you because it seems like almost no one around here actually uses the Home version. So basically we are left guessing and shooting in the dark. As far as commands, is there anything such as the "Command Browser" available in the Home version? If so, can you locate the commands you are mentioning above under the "Global" context? Do you make sure to pause before and after saying the commands?

 

As you might tell, just throwing ideas and shooting in the dark…



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 12/10/2020 12:57 AM
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SomeRandomChick
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Well, I've been helped a lot already, it doesn't surprise me there's no magic obviosu solution. No, that menu does not exist, sadly. But my husband, a profiles troubleshooter, agrees with people here that this is probably the issue and will be working on it within a couple of days as daily life allows. Hopefully after that I can go forward in WordPad.

Meanwhile I'm trying to discuss it with Nuance but they keep insisting that even though I am asking about partial refunds because of misinformation on the website, they just keep saying, "That's a technical issue, you need to go to the support pages." No matter how many times I point out that I already spent HOURS on teh support pages and am now asking directly about a sales issue. Oh well. If this still isn't resolved OR working in a ocupl of weeks I will still be able to get the refund. And be SOL. 
Thank you fo ryour time!

 12/10/2020 01:01 AM
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SomeRandomChick
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Yes, I do pause; the couple times I forgot before teh crashing started, it just wrote them out as dictation anyway. When I say "crash" I mean a long period of a buffer symbol along with the "not responding" message followed by "this program has shut down and needs to restart" or various. 
Again we're looking into it being a profile problem.

 12/10/2020 10:14 AM
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Since you are reporting a lot of problems, I have one other thought. Did you disable your antivirus program temporarily before installing Dragon? If not, I wonder if it might have caused some problems with the installation.

 

If you decide to try removing and then reinstalling the program before setting up a new profile, make sure you are connected to the Internet when you do so. That way you won't lose an activation.



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 12/10/2020 10:57 AM
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Alan Cantor
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I was thinking something similar. If it's not possible or it's not easy to create a new profile, then uninstall and reinstall the software.

Creating a new profile is fast. But uninstalling and reinstalling is almost as fast. Maybe 10 or 15 minutes?

 12/10/2020 12:15 PM
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SomeRandomChick
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My husband, the profiles troubleshooter, has pointed out that profile info often carries over even after an uninstall so we're still going to try that first but yes, a clean re-install is very much in the cards as soon as we can extricate ourselves from daily life and get on things.

Meanwhile I am livid at Nuance. I sent four e-mails asking to discuss the misrepresentation issue and ask if they can give me any form of compensation for all the hassle caused by their erroneous info on the site and the lack of a clear description of limitations of the product I bought. To each of these, they replied, "Go to the support site, here is the URL". To each of those I replied that I have spent HOURS on the support site but that THIS query is NOT about technical support it is a customer service query. They sent me the support page URL again.

Well, now Nuance replied to my 5th e-mail, the one in which I said, "I AM NOT WRITING ABOUT TECH SUPPORT PLEASE STOP GIVING ME THAT URL AND SEND THIS TO SOMEONE WILLING TO ACTUALLY READ MY E-MAILS", by saying they can't find evidence that I ordered anything and could I provide some information, and a list of questions like what is my address.

I replied... pointing out that ALL of the e-mails in the chain are LITERALLY responding to my ORDER CONFIRMATION. If they scroll down *even just a little bit* they'll see EVERYTHING they asked for PLUS the serial number and SKU and the phrase "please consider this proof of purchase", and if they look at their lists of licenced products they will also note that I REGISTERED my copy WITH THEM. I can easily see that of I visit their website and sign in. 

Are they really this shady or am I just having a monumental string of bad luck?
 12/10/2020 12:36 PM
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R. Wilke
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Are they really this shady or am I just having a monumental string of bad luck?

 

I would say that it is a mixture of quite a few mismatching circumstances and misunderstandings. Let me try and pick up just a few:

 

A. You're not going to get them to grant you any kind of compensation. You may be able to return the product and get a refund, but that will be all.

 

B. Trying to accuse them of misrepresenting their product is going to fail. You are just another victim of modern style marketing bubble, where advantages and especially disadvantages are minutely mingled with each other in such ways that they are indiscernible to new customers who are not familiar with the product at all. This is advertising at its best, or its worst, depending on perspective. But you will never succeed in proving that they lied to you, because otherwise there attorneys would have done a poor job.

 

C. While it is true that the current Home version seems to be crippled in so many ways that it is almost unbearable, it will definitely be able to minimally provide the means to start dictating into DragonPad, as an example. However, to get to start using it, it takes a lot more than just installing it and then going on being a happy camper with it. It has always been like that, and not just for the Home version.

 

There are so many things which may go wrong with the setup, including the audio chain, any component in the computer, and, most crucially, the way it is used.

 

For beginners, it is definitely recommended to go through all the tutorials and additional information you can get, and do a reasonable amount of practising, before even thinking about using it to write a book.

 

I hope that you won't take offence, and I do understand your situation and your motivation why you got into this, but you may be informed that more often than not, the person using it is the weakest link in the chain.



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 12/10/2020 01:05 PM
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SomeRandomChick
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>>>A. You're not going to get them to grant you any kind of compensation. You may be able to return the product and get a refund, but that will be all.

I am aware of this. I am, however, a stickler for douing things right, and have worked in customer service for decades, so they are going to tell me they won't stand by their product THEMSELVES or I will keep bugging them until the day I get a refund or this gets working for me.

 

 

>>>B. Trying to accuse them of misrepresenting their product is going to fail.

Of course it is. But it says something on their website that is not true and which was also crucial in my choice to buy the product. I am going to get an acknowledgement of that out of them if I can before the deadline for the potential refund if I can. Which I won't, but I do not respond to terrible customer service an dthe runaround by rolling over and taking it. There will be a digital trail of grievance and it will not be a secret.

>>>C. While it is true that the current Home version seems to be crippled in so many ways that it is almost unbearable, it will definitely be able to minimally provide the means to start dictating into DragonPad, as an example.



If we can get it working, yes, it will, and I will be grateful for that.

>>>However, to get to start using it, it takes a lot more than just installing it and then going on being a happy camper with it. It has always been like that, and not just for the Home version.

 

>>>I hope that you won't take offence, and I do understand your situation and your motivation why you got into this, but you may be informed that more often than not, the person using it is the weakest link in the chain.



No offense at ALL, I'm usually the one on the help desk end and it is overwhelmingly reasonable to assume any random person might not be experienced and savvy.



 12/11/2020 10:31 AM
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SomeRandomChick
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New fun twist! This is what I sent to Nuance:

 

"This is about Nuance misrepresenting a product

and putting misleading information online about it and me being damaged

by that."

 

This is what they have replied:

"Regarding your request for partial compensation ,your request was denied  as you mentioned that you mis-represented that your purchased is compatible with your program and needs." 

 

 

Obviously they don't give a rat's ass about their customers. At all. Yay.

 

I'll just shut up now and let you folks know when and if we get the damn thing working.

 12/11/2020 11:51 AM
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R. Wilke
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This comes as no surprise. Maybe, and just for the record, and although it will be futile and a waste of time effectively, where and how exactly do you think that they put misleading information about the product online? Just asking out of curiosity, and do note I am not, not even by any stretch of the imagination a representative of or affiliated with Nuance, much the same way that no one else around here is in such a position.

 

Getting "this damn thing to work" is pretty much straightforward actually. Set it up correctly and use it correctly, and it will work.

 

Although completely unrelated and more as a proof of concept, you may have a look at one of my demonstration videos for an add-on to Dragon which I have created and where dictating straight into DragonPad is also shown near the beginning:



DragonCapture Introduction Video on Vimeo



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 12/11/2020 01:33 PM
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SomeRandomChick
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>>>This comes as no surprise. Maybe, and just for the record, and although it will be futile and a waste of time effectively, where and how exactly do you think that they put misleading information about the product online?

 

I "think" it is in their FAQ about compatibility, if reading it with my own eyes several times counts as what I "think". I do not owe you a screenshot.

 

 

 

>>>Getting "this damn thing to work" is pretty much straightforward actually. Set it up correctly and use it correctly, and it will work.

 

 

 

You have apparently ignored the entire thread and my comments about us exploring a profile issue, "actually". This was already clear where you said it's so fast to set up a new profile after I provided screenshots demonstrating a lack of that menu in this edition. "Actually."

 

 

 

The misleading information itself is such a small issue that if they'd said, "Oh oops, our bad; thanks for the catch" I'd have dropped the whole thing. The issue is their absolute lack of any intention to stand by this product or even pretending to bother to try. Yes, I know, "expected". Whatever, dude.







I'm just going to go on with the techinical suggestions from others here, starting with my husband deleting background profile information and performing a re-install, and will report back about the the successes or failures therein. 




 12/11/2020 01:57 PM
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R. Wilke
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Good luck with it, dude.



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 12/11/2020 02:04 PM
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SomeRandomChick
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"Actually", you know what? Knock yourself out. 

 12/11/2020 03:15 PM
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R. Wilke
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Getting nasty won't get you anywhere. Not with Nuance, and not around here. I would be surprised if you ever manage to get on with it, but do keep us updated.

 



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 12/11/2020 04:36 PM
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SomeRandomChick
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Already solved, I wasn't nasty, you're condescending, and I'm not a dude. Have a great life!

 12/11/2020 04:42 PM
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SomeRandomChick
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To be fair I'm from California originally so even chairs can be "dude" so maybe you did know the "chick" in "Some Random Chick" means I'm a chick, if so my bad. But whatevs, the problem's resolved and awaaaaaay I go.

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