KnowBrainer Speech Recognition
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Topic Title: 13 Premium to 15 Individual Pro upgrade not working
Topic Summary:
Created On: 05/31/2020 05:54 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 05/31/2020 05:54 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Lunis Orcutt - 05/31/2020 07:48 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 05/31/2020 08:33 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Zig - 06/01/2020 02:15 PM  
 13 Premium to 15 Individual Pro upgrade not working   - monkey8 - 06/01/2020 02:26 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 06/17/2020 03:58 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Lunis Orcutt - 06/17/2020 11:34 PM  
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 06/01/2020 02:26 PM
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monkey8
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Posts: 3816
Joined: 01/14/2008

Originally posted by: Nicholas Mirro Thank you for helping but, wow this is confusing.  The 13 premium (excluded from upgrade???) app has an upgrade offer in the updates notice for 150.  It links to Nuance.

 

 

 

I defintely bought the previous versions directely from Nuance.  You're saying don't buy from Nuance?  That is how I bought my last 3 licenses.  How would a user know that?

 

 

There is nothing much wrong with buying from Nuance and you can get some really good deals as mentioned by Zig, if you received a serial number beginning K809X then just uninstall premium and install DPI 15 directly with that serial number. If you received a serial number starting with a different number then you can contact us using the signature below and I can tell you what to do, no charge. We are in the UK but happy to help as a Nuance VAR wherever you may be as you have legitimately purchased from Nuance.



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