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Topic Title: 13 Premium to 15 Individual Pro upgrade not working
Topic Summary:
Created On: 05/31/2020 05:54 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 05/31/2020 05:54 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Lunis Orcutt - 05/31/2020 07:48 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 05/31/2020 08:33 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Zig - 06/01/2020 02:15 PM  
 13 Premium to 15 Individual Pro upgrade not working   - monkey8 - 06/01/2020 02:26 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 06/17/2020 03:58 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Lunis Orcutt - 06/17/2020 11:34 PM  
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 05/31/2020 07:48 PM
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Lunis Orcutt
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Posts: 39257
Joined: 10/01/2006

                    Welcome (See Mission Statement)

 

Technically, there is no Premium 13 to DPI 15 upgrade; only Pro 13 to DPI 15 upgrade. However, Nuance doesn't even use upgrade serial numbers because they are fairly lazy about the procedure. If you purchased Dragon from Nuance (800) 654-1187, you will need to call them because no one else can help you with a serial number issue. All Dragon serial numbers appear as follows: K809A G00 XXXX XXXX XX.

If you made an even worse error of purchasing your software from Amazon, eBay etc then immediately demand a full refund which is Amazon guaranteed for 30 days. Nuance licensed and certified Dragon resellers are not permitted to sell Dragon anywhere but their own websites. If you purchased from a place like Amazon, you have purchased Dragon from resellers that reuse the same serial number several times and hope that you won't notice you don't have 5 activations. Because there is so much piracy on Amazon, Amazon charges resellers 15% on every sale so even if a Dragon reseller was legitimate, they would make absolutely nothing because the profit on Dragon is only 15% on SRP and even less on upgrades. In other words it's not possible for a legitimate Amazon reseller to make money on Dragon. Therefore it is not mostly pirated. It is ALL pirated.

If you purchased Dragon from Nuance, you have a legitimate copy but
it's almost as bad as purchasing from Amazon because Nuance support is pitiful and they are not going to point out the 3 dozen incorrect default settings. Dragon should only be purchased from resellers who specialize in nothing but Dragon and include an additional layer of technical support. Most professional resellers also include remote support, Quickstart's, training/installation manuals and various other perks. Legitimate sources are only a phone call or email away and would have taken care of you by now. You can run Dragon in trial mode 5 times so that should get you through the weekend but if you need help sooner, you'll find our contact information in our signature tag. We are Nuance certified.



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