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KnowBrainer Speech Recognition |
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Topic Title: dragon capture will not register after windows re-install Topic Summary: dragon capture problem Created On: 12/18/2019 10:08 AM Status: Post and Reply |
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- elterry | - 12/18/2019 10:08 AM |
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- R. Wilke | - 12/18/2019 12:00 PM |
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- R. Wilke | - 12/18/2019 03:40 PM |
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- elterry | - 12/19/2019 04:31 AM |
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- R. Wilke | - 12/19/2019 12:22 PM |
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- elterry | - 12/20/2019 02:07 AM |
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- Ag | - 03/24/2020 04:20 PM |
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- Lunis Orcutt | - 03/24/2020 05:01 PM |
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- Ag | - 03/24/2020 05:12 PM |
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- Lunis Orcutt | - 03/24/2020 06:48 PM |
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- R. Wilke | - 03/24/2020 05:33 PM |
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- cjlopez | - 03/29/2020 09:43 AM |
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- R. Wilke | - 03/29/2020 10:51 AM |
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- cjlopez | - 03/29/2020 11:13 AM |
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- R. Wilke | - 03/29/2020 11:29 AM |
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- cjlopez | - 03/29/2020 11:33 AM |
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- cjlopez | - 03/29/2020 04:11 PM |
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- R. Wilke | - 03/29/2020 05:25 PM |
 12/18/2019 10:08 AM
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Hi I've just re-installed windows 10 and dragon capture. However, Dragon Capture will not accept the serial number, as it was used for the previous installation on the same machine. As the old installation no longer exists, I have a problem. How to I resolve this? Thanks. El Terry ------------------------- Dragon Naturally Premium 12.5, Samson Airline 77, Buddy 7G USB, Windows 7 64 bit. 6gb. Amazon authorpage http://www.amazon.com/Eric-Meyer/e/B005EL5028/ref=sr_tc_2_0?qid=1415359382&sr=8-2-ent
Eric Meyer - Author (UK) |
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12/18/2019 12:00 PM
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I have now released the activation key on the server, but do note that I will do this only once.
The next time you re-install Windows, which will change the computer name, make sure to uninstall DragonCapture first, please. -------------------------
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12/18/2019 03:40 PM
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PS: Also bear in mind that I can always tell your activation attempts, meaning for when you tried entering the same code for the second time, and from which computer, by looking at my data base. It looks like you have been busy today, to say the least.
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12/19/2019 04:31 AM
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Yes, I have been busy. Two PCs with a virus , both locked up and needed windows re-install. One with a faulty graphics card. It's been one hell of a day. The December purchase of DragonCaptuire is working fine on my oiffice machine. The October purchase on my other machnine, serial [SERIAL # DELETED By MODERATOR TO PROTECT CLIENT] will not activate. As you say you will release the activataion once whern people have serious problems with their PCs and re -registtatrion, perhaops you would do this for me. ------------------------- Dragon Naturally Premium 12.5, Samson Airline 77, Buddy 7G USB, Windows 7 64 bit. 6gb. Amazon authorpage http://www.amazon.com/Eric-Meyer/e/B005EL5028/ref=sr_tc_2_0?qid=1415359382&sr=8-2-ent
Eric Meyer - Author (UK) |
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12/19/2019 12:22 PM
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I tell you what I will do. I will ask Lunis to refund your two licenses, revoke them, and close the case.
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12/20/2019 02:07 AM
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I tell you what I will do. Ask you to HONOR the sales you made to me, and which I purchased in good faith. Cut the sarcastic comments about watching me attempting to restore my PCs.
I will also ask Lunis to HONOR the sales he made to me. I bought them from him in good faith. I have little doubt he will honor that good faith. Why don't we cut the unpleasantness and get on with our lives? I don't have time for this crap. I'm sure you don't either. Elterry ------------------------- Dragon Naturally Premium 12.5, Samson Airline 77, Buddy 7G USB, Windows 7 64 bit. 6gb. Amazon authorpage http://www.amazon.com/Eric-Meyer/e/B005EL5028/ref=sr_tc_2_0?qid=1415359382&sr=8-2-ent
Eric Meyer - Author (UK) |
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03/24/2020 04:20 PM
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Trying to avoid an interaction going bad like this:
I am about to "migrate" to a new PC. Old PC dying. Q: what is necessary to migrate DragonCapture? It sounds like uninstall on the old PC, reinstall (using original license) on new PC. ... just checking, because I vaguely remember that some Dragon/KnowBrainer related app does not release the key correctly on an uninstall, and requires using an idiosyncratic release/deactivation tool. And while I'm asking: how would I accomplish such a migration if the old PC had completely died first, so that uninstalling was impossible? ------------------------- DPG15.6 (also DPI 15.3) + KB, Sennheiser MB Pro 1 UC ML, BTD 800 dongle, Windows 10 Pro, MS Surface Book 3, Intel Core i7-1065G7 CPU @ 1.3/1.5GHz (4 cores, 8 logical, GPU=NVIDIA Quadro RTX 3000 with Max-Q Design. |
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03/24/2020 05:01 PM
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Uninstalling Dragon, while connected to the Internet, should work. Unfortunately, it doesn't work all the time. You will also want to copy your ~ C:\ProgramData\Nuance\NaturallySpeaking15\Users\(your username) folder to your new computer, after you install DPI 15 and while you're at it, you might as well install the Dragon 15 Patch before launching Dragon for the 1st time. This will save rebooting
With KnowBrainer you will need to right-click on the KnowBrainer hidden icon (not the desktop icon) and she was Release Activation. ------------------------- Forum Mission Statement |
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03/24/2020 05:12 PM
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Thanks, Lunis.
I hope it's okay that I copy your reply to the more generioc question about this. ------------------------- DPG15.6 (also DPI 15.3) + KB, Sennheiser MB Pro 1 UC ML, BTD 800 dongle, Windows 10 Pro, MS Surface Book 3, Intel Core i7-1065G7 CPU @ 1.3/1.5GHz (4 cores, 8 logical, GPU=NVIDIA Quadro RTX 3000 with Max-Q Design. |
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03/24/2020 06:48 PM
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I hope it's okay that I copy your reply to the more generioc question about this.
Absolutely and we thought you did an excellent job 
------------------------- Forum Mission Statement |
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03/24/2020 05:33 PM
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Q: what is necessary to migrate DragonCapture? It sounds like uninstall on the old PC, reinstall (using original license) on new PC.
That's correct. When uninstalling DragonCapture, you will be prompted accordingly, as opposed to when uninstalling Dragon, which does it, or is supposed to do it, silently.
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03/29/2020 09:43 AM
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Similar to this..
I wanted to upgrade my DragonCapture to the latest stable version. I uninstalled the first, but was presented with the error that the license could not be deactivated. It was suggested to re-install and uninstall once more. I've done this several times, but I still have the same issue. I rebooted my PC and Windows 10 updated. How can I resolve this issue to re-install and input my license that was purchased last year? Thanks for your help |
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03/29/2020 10:51 AM
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Send me a message and include the activation key:
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03/29/2020 11:13 AM
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Thanks!
Done |
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03/29/2020 11:29 AM
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Your message had been sent to the spam folder, as well as a previous one which you had sent earlier today and which I had missed, unfortunately. I tend not to scan the spam folder, because I get such a whole lot of spam. Maybe I should change that.
I will get in touch with you via email next. -------------------------
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03/29/2020 11:33 AM
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No problem! Thanks for your help.
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03/29/2020 04:11 PM
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Rüdiger,
I just wanted to extend my thanks and gratitude for connecting with via Remote Desktop to solve my license activation problem. It has been working perfectly since you resolved the issue. World Class Support!! Thanks Again C. Lopez |
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03/29/2020 05:25 PM
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You are welcome. Thanks to your cooperation, it took just a couple of minutes. Feel free to contact me if you have any more issues.
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