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KnowBrainer Speech Recognition |
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Topic Title: Need for an update Topic Summary: I am a disabled user and need the KB 2020 update Created On: 05/26/2022 12:55 AM Status: Post and Reply |
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- jlavallet | - 05/26/2022 12:55 AM |
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- Lunis Orcutt | - 05/26/2022 04:35 PM |
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- jlavallet | - 02/01/2023 09:55 AM |
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- jlavallet | - 02/01/2023 10:20 AM |
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- Lunis Orcutt | - 02/01/2023 06:32 PM |
 05/26/2022 12:55 AM
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Hi Lunis. I've tried to reach you by email a couple of times without success. I need to update my KB to the 2020 version. I am a C5 C6 quadriplegic and was originally approved by you to receive the software free of charge. You were very helpful in the beginning and so I decided to try and purchase the software through my work. My boss agreed and you assisted me with the white glove installation. Fast-forward a couple of years and I am still running on the KB 2017 version. I just got a new laptop and tried to install KB – soon as it launches it sits at the licensing screen and does nothing. Have you shut down the 2017 licensing server? I really need a new version as the 2017 version is very quirky. Can I get that upgrade, please. Things are really tight right now with my company's budget so I don't believe I could ask for a paid for upgrade. ------------------------- Dell XPS 17 9710, 32 GB, 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, Windows 11, Realtek High Definition Audio, Poly BT600 Microphone, Dragon Professional Group 15.71 |
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05/26/2022 04:35 PM
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My email addresses are Lunis@KnowBrainer.com, Sales@KnowBrainer.com & Support@KnowBrainer.com. ------------------------- Change "No" to "Know" w/KnowBrainer 2022 |
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02/01/2023 09:55 AM
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Hi Linus, as you see from this post, you sent me a new license code a year ago. This morning I got a notice stating that it has expired and can no longer be activated. Can you send me a new code? Have you made any upgrades? Thank you! ------------------------- Dell XPS 17 9710, 32 GB, 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, Windows 11, Realtek High Definition Audio, Poly BT600 Microphone, Dragon Professional Group 15.71 |
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02/01/2023 10:20 AM
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------------------------- Dell XPS 17 9710, 32 GB, 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, Windows 11, Realtek High Definition Audio, Poly BT600 Microphone, Dragon Professional Group 15.71 |
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02/01/2023 06:32 PM
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We couldn't identify an issue with Support@KnowBrainer.com but will double check. In the meantime, we have sent you a download of KnowBrainer 2022 and a new serial number. You can optionally download KnowBrainer 2022 here. KnowBrainer 2022 is compatible with Dragon 16 while KnowBrainer 2020 is not fully compatible. This is a free upgrade
Click here: KnowBrainer 2022 (imbedded hyperlink) to open a pdf file with downloads, manuals & installation instructions. ------------------------- Change "No" to "Know" w/KnowBrainer 2022 |
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