Originally posted by: Lunis Orcutt KnowBrainer 2017 is 6 years out of date and can no longer be updated. KnowBrainer 2020 is not just 6 years newer, it's also considerably leaner.
*3 years, unless you count the time after release by a different standard than the time after 2017's release. Anyway, I get what you're trying to say
All free KnowBrainer support, for complementary licenses, need to be conducted here. We can only offer complimentary support to our customers.
hence what I was saying about not wanting to take up your email support time. I understand that, which is why I'm here trying to figure this out over the forum. I don't feel like anyone is understanding my problem despite my best effort to explain it
like DPI 14 and the Commodore 64, are extinct.
I only mentioned 2017 because I wanted to compare the number of bugs I was encountering. It seemed like it went up rather than down, at least in terms of user-facing bugs for me. Nonetheless, I understand what you're trying to say, and will likely use a similar analogy in the future if I ever have to explain backward-support to someone.
Anyway, let me try to explain my current issue again.
Expected behavior: KBPro should stay connected, with full command support, to Dragon so long as both processes are alive
Actual behavior: under some circumstances, KB Pro stops working for some commands as if it's not connected. For instance, as I type this, I cannot say "back 3" or it will be interpreted as dictation, but I can say "backspace". Might be to do with the variable part of the command name?
Reproduction steps: this is the part I have difficulty explaining, partly because I don't always notice the issue until I try to do one of the affected commands, and partly because I think there are multiple causes. Here's one of them that definitely seems to trigger the problem:
1. Disable the device that Dragon currently has as its dictation source, forcing the dictation sources dialogue to show up
2. Reenable the device
3. Click on the newly re-enabled device and click "select"
4. Dragon will do its thing, and when it finishes, the bug occurs.
This is not the only bug I've been experiencing lately, but it's the most consistently reproducible and one of the 2 most disruptive of them.
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04/27/2022 10:04 AM
