Hi,

Recently any email that has the option "view in web browser"-when I click on it what I get is a page of text rather than viewing the email on the website, for example the New York Times daily briefing.

Does anybody have any suggestions as to why this might be?  I have tried changing my default browser but that doesn't seem to make any difference.

Thank you.

Regards, Katherine.

This is probably a safety measure from your email client. Are you using Outlook?

Since plain text is the best way to guarantee a higher level of security it may have decided to do that. It's most likely something you could change in security settings.

Hi, Rob,

Thanks very much for your reply.

Yes, I am using Outlook. Under "email security" I found an option that you can check to read all mail as plain text-that option is not checked.

Is there somewhere else that you would suggest looking, please?

Thanks.

Regards, Katherine.

No, you are right it's probably not that setting...

Outlook seems to write the contents to a (temporary) .mht file. Since Microsoft Edge is my default program for that, the entire layout is messed up. When I associate this file type with Internet Explorer it looks somewhat better (but still plaintext). 

Seems a little bit harder to associate those files with Firefox or another browser which may produce a different result? If possible at all:

Make Outlook use Firefox to open links contained in emails | Firefox Support Forum | Mozilla Support

Hi, Rob,

Thanks for your reply.  I followed the link but it didn't seem to help.

Regards, Katherine.

Hi, Rob,

I think I've solved it, for now, anyway.

I searched online and found a way to associate the.MHT file with another program-in this case Internet Explorer.  That seemed to work for the email.

Thanks for pointing me in the direction of MHT.

Regards, Katherine.