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Topic Title: DMPE 4.3 Blue Screen of Death, occasional duplicate letters and "restarts" instead of my click to "shut down"
Topic Summary: 3X in past week
Created On: 01/29/2021 01:14 PM
Status: Post and Reply
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 01/29/2021 01:14 PM
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cesmd40831@harl..
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Posts: 61
Joined: 04/04/2018

"Your device ran into a problem and needs to restart.  We are just collecting some error information, and then ["thhen" when dictated the word ] will restart for you.  

For more info about this issue and possible fixes, visit:

https://www.windows.com/stopcode              [ transcribed "ccode"]

Stop code: SYSTEM_SERVICE_EXCEPTION

What failed: win32kfull.sys

This has occurred 3 times, all w/i the past week.  The 1st and 3rd times quickly restarted w/i 1 minute, however with the 2nd occurrence (yesterday) => frozen screen, so my Information Technologist checked my desktop... no problems found.

For the past month I've noticed several times when rebooting (avg. ~2x/day) clicking "shut down" I'll return after lunch/dinner and it will have "restarted."  My I.T. didn't find any code making it start due to scheduled upgrades, etc.

All ideas and suggestions welcome... as I'm lost in Kentucky... and that made me think of the UK Men's basketball season (but improving and should be ready by March unless COVID-19 throws a wrench in their practice/game schedule).

CESMD

 



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DMPE 4.3 Build 15.50.200.030 {04/07/2020}, KnowBrainer 2017 Build 01/01/2021, DragonCapture Build 1.0.3698 {12/16/2020}, Philips SpeechMike LFH3500/00 Premium, Dell OptiPlex 3040 Intel Core i7-6700, CPU@3.408GHz, 3.41GHz, RAM 16.0GB, Windows 10 Pro V1809 64-bit OS, x64-based processor Build 17763.864, 01/20/2003 MedInformatix EMR V7.6.8.20 as of 12/16/2020



 01/29/2021 02:19 PM
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MDH
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Joined: 04/02/2008

Have you changed to a different user, as this one may be corrupted? If yes, maybe you should uninstall Dragon, then use the Dragon cleaner, then reinstall as it may be Dragon rather than your user that is corrupted.

 

MDH



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 02/01/2021 02:44 AM
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Mav
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Joined: 10/02/2008

Hi!

If you google for win2kfull.sys you (or your IT guy) will find a ton of information on how to repair BSOD stemming from this driver. Have you tried anything yet?

Regards,

mav

 02/02/2021 09:58 PM
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cesmd40831@harl..
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Posts: 61
Joined: 04/04/2018

I started backing up files but then got side-tracked. Thanks to both of you for your ideas. I'll report back.

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DMPE 4.3 Build 15.50.200.030 {04/07/2020}, KnowBrainer 2017 Build 01/01/2021, DragonCapture Build 1.0.3698 {12/16/2020}, Philips SpeechMike LFH3500/00 Premium, Dell OptiPlex 3040 Intel Core i7-6700, CPU@3.408GHz, 3.41GHz, RAM 16.0GB, Windows 10 Pro V1809 64-bit OS, x64-based processor Build 17763.864, 01/20/2003 MedInformatix EMR V7.6.8.20 as of 12/16/2020

 02/27/2021 04:34 PM
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cesmd40831@harl..
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Posts: 61
Joined: 04/04/2018

Seems to be a problem with a USB port on the back of the tower.

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DMPE 4.3 Build 15.50.200.030 {04/07/2020}, KnowBrainer 2017 Build 01/01/2021, DragonCapture Build 1.0.3698 {12/16/2020}, Philips SpeechMike LFH3500/00 Premium, Dell OptiPlex 3040 Intel Core i7-6700, CPU@3.408GHz, 3.41GHz, RAM 16.0GB, Windows 10 Pro V1809 64-bit OS, x64-based processor Build 17763.864, 01/20/2003 MedInformatix EMR V7.6.8.20 as of 12/16/2020

 03/01/2021 02:09 AM
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Mav
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Joined: 10/02/2008

Thanks for your feedback!

I wish more people would report back when their problems have been solved.

 

Regards,

mav

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