Hello all,
I am currently using Sony wireless headphones, WH–1000XM4, with my work computer on which I am using Dragon group 15.

The first pair of headphones had perfect speech recognition for the first week or so then it stopped for no apparent reason and my Dragon profile was corrupted beyond repair.

I am now on a 2nd pair of headphones, same make and model, and the speech recognition is partial. When I'm on my desktop for navigating the Internet everything seems fine. But when I go into a folder and use speech recognition to select the file, abject failure.

Is this a fixable issue? If so, how?

Any and all suggestions are welcome and thank you for your attention to this!

Maritza

We run into these stories too often but find it interesting that the Sony WH-1000XM4 worked acceptably in the beginning because it isn’t designed for speech recognition. You might consider consulting with a speech recognition expert before taking a speech recognition headset gamble. The WH-1000XM4 is excellent for music playback, noise filtering (speakers only) and cell phone use. The tiny microphone element is recessed near the speaker and doesn’t include any noise filtering.  If you simontaneously play music, it may slightly leak into the microphone. It is only adequate for VoIP and cell use. Note that KnowBrainer USB Microphones have all passed our speech recognition Microphone Tests.

 

We have never tested the Sony WH-1000XM4 but have extensively tested the Bose 700 and Sennheiser Momentum 3. Because we are official Sennheiser resellers we get a discount and hoping the Momentum 3 would work out but it didn't make the cut. The Big Haired Lady sports the Bose 700 about 12 hours a day because it features the best noise filtering of the 3 and works well for blocking old man voices  We use the Momentum 3 a few hours a day. We believe all 3 headsets utilize the same basic design. Our headsets are excellent for noise filtering (a big plus for both of us) and music but doesn't meet our speech recognition standards. Interestingly enough, we both wear these headsets while dictating through SpeechWare TableMikes

PS: According to the reviews, the Sony headset is very good for what it was designed for. If you work in a reasonably quiet environment, consider keeping the WH-1000XM4  and adding a TableMike to the mix. It worked out well for us but we also get a discount

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Thank you for getting back to me!

Fortunately for my pocketbook the gamble was not mine it was the accommodation specialist at my job.

Thank you for the recommendations but unfortunately I cannot use a table mic. I am a quadriplegic and I use a lap tray to hold my laptop computer. There isn't any room anywhere for table mic.

I will talk to my accommodation specialist about some of the microphones you have at KnowBrainer and hopefully come up with a solution.

Thanks again,
Maritza

 

You might want to check out the TableMike which was designed for your scenario.

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Change "No" to "Know" w/KnowBrainer 2020
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Dragon/Sales@KnowBrainer.com 
(615) 884-4558 ex 1

I have been "tracking" the Sony WH1000XM* family since the WH1000XM2, attracted by features like the mics built-in to the earpieces, supposedly good ANC, no boom, and by its ability to connect to PC or phone by both Bluetooth wireless and USB wired. Unfortunately, my own brief attempts to use them were not very successful. As you can see by other responses experts like Lunis are quite adamant, with good reason, that a microphone that sounds good for music may not be good for speech recognition. :-(


BTW my past employer's ergonomics expert also recommended the Sony WH1000XM2, but fortunately I was able to test and heard the warnings before committing.


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Although by the way: Are you using the microphone via Bluetooth wireless? Has the problem occurred when connected by USB wired? If the USB connection was not working well, Lunis' website recommends getting a better USB sound card. For that matter, are you using your PCs built in BlueTooth? Once again many folks say that built-in Bluetooth is not good enough and you may be able to upgrade.


However, I got tired of repeated"just try this" acquisitions&tests of new equipment that were supposedly going to solve my problems. Eventually I gave up and just bought one of KnowBrainer's recommended headsets, and have been relatively happy with the hardware since. (Dragon software, that's another issue...)


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DPG15.6 (also DPI 15.3) + KB, Sennheiser MB Pro 1 UC ML, BTD 800 dongle, Windows 10 Pro, MS Surface Book 3, Intel Core i7-1065G7 CPU @ 1.3/1.5GHz (4 cores, 8 logical, GPU=NVIDIA Quadro RTX 3000 with Max-Q Design.

I have the Sony headphones third generation. I have also tried testing it, it works okay but it's not my favorite microphone, too many hit and miss. Also note that the microphone only works via Bluetooth. The cable only carries the stereo audio channels, at least for M3.

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Win 10 - DPI 15 - AT 8 pro + Andrea USB