KnowBrainer Speech Recognition
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Topic Summary: How do I know who to trust?
Created On: 02/01/2023 01:40 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 WEBWORKSERVICESLLC   - Ghost - 02/01/2023 01:40 PM  
 WEBWORKSERVICESLLC   - Lunis Orcutt - 02/01/2023 07:12 PM  
 WEBWORKSERVICESLLC   - kkkwj - 02/02/2023 12:56 AM  
 02/01/2023 01:40 PM
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Posts: 27
Joined: 02/20/2022

About a year and 1/2 ago, I broke my neck in a car accident. Eventually I heard about Dragon and my dad downloaded Dragon home from Amazon and brought the computer to me in the hospital.

I used Dragon home for over a year because all of the information on the Internet that I could find did not show me a single bit of information that convinced me it was worth the extra $250 to get set up with Dragon Professional Individual. All the information that I found was either incorrect or self-contradictory, but eventually I had a leg spasm and accidentally broke my computer so I had to set it up on a new machine, and when I looked up Nuance's website and got on the phone with customer support, they told me that I could upgrade to Dragon professional for hundred $150 and that Dragon home would not transfer to my new computer, so I said okay, why not and paid for the upgrade.

After the most horrendous customer support imaginable and the most shady behavior I've experienced online, I started complaining to the customer support about how terrible they were at which they threatened me saying that they would undo my account and make a Dragon stop working all this crazy stuff.

Just now I spoke with someone over the phone at Nuance, and they told me that this business which I SWEAR TO GOD I got the phone number for on nuance's legitimate website (but which I found later was called "WEBWORKS LLC") was not a legitimate Dragon distributor and that they were currently in legal action against of this company and that my serial number was compromised and being used by 2 other people. So here's my question… How in the hell do I know who to trust?

First of all, I want to say that NUANCE is the most disgusting and pathetic company I have ever had the displeasure to work with, and I swear to God it is their fault that somehow I got on the phone with this scam company. I am not computer illiterate. I have never fallen for any kind of phishing scam or any garbage like that. I specifically remember looking at the website and it looking completely legitimate and questioning at every step as I always do when making purchases online. I don't know what happened, but I'm certain that this is NUANCE's fault. And how do I even know that the person I was speaking on the phone with earlier was actually with NUANCE? How do I know who to trust now? When my entire ability to communicate through the computer as a C5 quadriplegic depends on this unprofessional company and my ability to trust that whoever I purchased their software through is a legitimate distributor?

I just need to know how in the hell do I know who to trust? I need to purchase Dragon and have it work on any computer that I need to use reliably and going forward because it is currently the only way I have to type anything.


What is nuance's real website? How many computers can I use it on? How will I transfer it to a new computer? I'm already having problems with my current computer and I want to get a loaner computer for my university to use while I send it back for its warranty or something, but now I don't know how the hell I'm going to use dictation if I have to use a different computer or even if I purchased a new computer, and I can't go without my computer right now at all. I work from home, and I'm in college, and basically everything else that I do is on the computer and dependent on the most poorly run company on the planet.


Please, I need your thoughts?

Forrest Phillips
KnowBrainer Speech Recognition » Dragon Speech Recognition » WEBWORKSERVICESLLC

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