I have a client running DPI 15.61 on a computer equipped with a Core i7 8665U processor (4 cores, 8 MB cache), 16 GB RAM, and Windows 10.  When starting Dragon, all is fine.  However, the moment his profile fully loads, the disk active time rises to 100% continuously (and the fan comes on immediately) rendering Dragon unusably slow.

 

When this occurs, CPU activity remains normal and RAM usage does not exceed 6 GB.

 

A new, clean profile was created.  I experimented turning off every Dragon option that could possibly affect its performance.  I verified that all Dragon files are located on his local C drive.  I obtained a copy of his dragon.log file.  I noted he uses Cylance cybersecurity.

 

He works remotely and is connected to a Citrix network where only his documents reside.  He believes the problem began when the department switched from an unspecified network to Citrix.  A top-level IT employee assured him the change should not have any effect on his computer.  Disconnecting from the network made no difference.

 

Nuance technical support (NOT lower tier) was unable to resolve the issue.  Dragon has been reinstalled multiple times by his IT department.

 

Has anyone seen this type of problem?  Any ideas as to the cause?

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Todd Kermit
Principal
SpeechWise
todd@speechwise.com
www.speechwise.com

Dragon Professional Individual 15.61, Intel Core i7-10700K, 16GB RAM, Windows 10 Pro, Plantronics CS55/Andrea PureAudio USB-SA

You could try identifying the file(s) Dragon is accessing.

Start Task Manager, go to the Performance tab and click on "Open ressource monitor" at the bottom.

In Ressource monitor, go to the "Disk" (or Drive or Volume, don't have an english Windows at hand so I can't tell you the exact word) tab and you can see which processes are accessing which files.

 

A while ago I had a case where Dragon would write hundreds of MB of log files, perhaps it's something similar with your client...

 

hth

mav

When Dragon is functioning, 99% of the time, reinstalling will not help because Dragon isn't the problem. Dragon profiles are usually the problem. Assuming that closing the current user profile normalizes your computer usage, when leaving Dragon running, you need to create a new profile. Then apply the changes in our Ver. 15.61 which is a lifetime download w/Installation/User Guide of Ver. 15.3 & Ver.15.6,1 details on fixing 28 sandtraps and other perks. Note that because of the complexity involved, we are charging a $20 service fee

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Mav,

 

I appreciate the suggestion and will give it a try.

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Todd Kermit
Principal
SpeechWise
todd@speechwise.com
www.speechwise.com

Dragon Professional Individual 15.61, Intel Core i7-10700K, 16GB RAM, Windows 10 Pro, Plantronics CS55/Andrea PureAudio USB-SA

Several things come to mind.

While creating a new user profile is easy and may help in cases where the course is actually a corrupted profile, it is by no means the only thing you can do. On the other hand, reinstalling Dragon rarely, if ever, solve them if you that is really with the operating system.

A few days ago I received a call: Dragon created temporarily dump files in the %temp% folder that will eventually cause the hard disk to completely fill up and subsequently crash. I suggested turning off the Dragon Service and see whether the issue persists, but have not yet received an answer.

If you want to try the same, open the Windows Services by entering "services" into the Windows search. Look for the Dragon Service, terminate it and set it to start manually. Report back whether that helped.

I don't really see how changing the remote connection from an unspecified network to Citrix would in any way affect Dragon's performance, but we have seen stranger things - what if he turns off the remote connection and saves his work locally? Will that have any side effects? I know it is not a permanent solution, but might be worth checking out.

Hope that helps, Stephan

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