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Topic Title: Dragon producing massive amout of log files
Topic Summary: Dragon log files eat up disk space at 10 MB per minute
Created On: 06/13/2018 02:51 PM
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 06/13/2018 02:51 PM
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cgaiii
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All of a sudden, my hard disk started filling up.

I used TreeSize to find the source of the problem. There are 339 GB of Dragon log files. Dragon seems to be producing them at a rate of one or two per minute. Each file is about 10 MB. They are found in Program Data/Nuance/NaturallySpeaking14/logs/Charles.

I never had this problem before. Is there some remedy that anyone knows of. Can I turn off Dragon logging? If so, how? Can I safely delete these files? I assume I can, but I need to stop Dragon from producing them at such a phenomenal rate.

Dragon 14 Professional Individual

Windows 10 (Build 1803 -- latest)

Office 365 (Though I usually use Dragon with DejaVu X (Translation Memory Software), not Office.



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Using DPI 15 on Win 10 (64 bit) with Speechware 9-in-1 TableMike

 06/13/2018 04:26 PM
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cgaiii
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I believe I have solved this myself. I will note it here for anyone else who might have the problem. First I moved all of the log files except the active one "Dragon.log" to another disk for safe-keeping in case there was a problem. Then I restarted Dragon. I got the famous "the signal processing file could not be loaded" error. After restoring my profile from a backup, the problem seems have disappeared. Dragon.log has been sitting in the folder without changing. It seems that a corrupted profile was throwing errors or log lines, but not enough to shut Dragon down.

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Using DPI 15 on Win 10 (64 bit) with Speechware 9-in-1 TableMike

 08/02/2018 05:44 PM
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gthor
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I had this happen yesterday with an end user I support. I hadn't seen this before but found this post in my research. End user is running Dragon medical version 4 v.15.10.350.049, Windows 10 Pro, 64bit. I don't know what triggered the creation of 85 gigs of text files, each file 10MB.

I checked his nssystem.ini file for SavePerUserProfileUtteranceData=1, that wasn't there.
I checked his datacollector.ini but I'm not sure what I'd be looking for there.
I checked his nsdefaults.ini for Do Usability Logging=0/1, but I'm not sure if I'm correct in checking for that?

I've just gone ahead and deleted all but the last two log files and this freed the disk space and the log files haven't regenerated.

Is there a reason why these logs would have been generated and no upon deletion they seemingly have stopped?

Thanks.
 08/02/2018 07:02 PM
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Lunis Orcutt
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                    Welcome to the World's Most Popular Speech Recognition Forum

You might want to double check with your reseller to see if a UK/Australian Ver. 4.3 is available. This fixes a number of bugs but we are not certain this is 1 of them. You are currently using 4.1 which has a few bugs.



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 08/02/2018 10:19 PM
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cgaiii
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I found that it was a corrupted profile. Please see my message above for my solution.

Charles Aschmann



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Using DPI 15 on Win 10 (64 bit) with Speechware 9-in-1 TableMike

 09/08/2018 08:15 AM
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davidstp
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I appear also to have this problem starting sometime this summer (I have managed so far by deleting the near 7000 10 MB of log files created each time - it does not take long to fill up my 128 GB SSD).I run Dragon Professional Individual version 15.3 (I think the problem occurred before my upgrade to this latest version). In accordance with Charles' advice I have deleted user profiles and created (at least twice) brand-new user profiles (with different names). I had/ have also uninstalled and re-installed. The problem returns (although at least once the files were being stored in a different temp location but they now appearunder "Windows/Program Data ... Logs/dstoc" where dstoc is the first five letters of the computer user name (not the Dragon user profile name).

I run Windows 10 (64 bit).

There are some other features:
- the Modern Dragon Bar stopped working - there only appeared an icon in the system tray. Now I have to use one of the older "docked to " views;
- Dragon is not exiting properly when I exit - in Task Manager there will still be in Background Processes the following DNS processes:

DNS DragonBar (32 bit) (this moves from Apps down into Background processes)
DNS Logging Service (32 bit)
DNS Service (32 bit)

(DNS is my abbreviation for Dragon NaturallySpeaking)

and the logging files are still being created!

This is on my Home Office Computer (desktop) I have a v similar set up on my Work Computer but with Windows 10 32 bit.

Any ideas?

 09/08/2018 08:16 AM
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davidstp
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PS I meant to say the work computer does not have this problem.
 09/08/2018 09:57 AM
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lifeisgood
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In DPI 14/15 make sure that Tools | Options | Data | Advance | Create usability log | is NOT checked.

I do not know if your version works the same way.

Sometimes (don't ask me why) things get wacky. Like when Windows (for whatever the reason) changed the time and year on my computer to the year 2053 and even Microsoft site became 'bad site'.
 09/08/2018 11:56 AM
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R. Wilke
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DNS DragonBar (32 bit) (this moves from Apps down into Background processes)
DNS Logging Service (32 bit)
DNS Service (32 bit)

 

This is normal behaviour and nothing to worry about.

 

I would suggest uninstalling and reinstalling once more, but this time, after uninstalling, additionally running the remover tool, and then restarting Windows prior to reinstalling.

Here is the link to the remover tool:

 

http://supportcontent.nuance.com/dragon/15/DPI_DPG_15_Cleaner.exe

 



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 09/08/2018 05:25 PM
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Lunis Orcutt
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                    Welcome to the World's Most Popular Speech Recognition Forum

David,

There is no such animal as Windows 10 32-bit. Windows 10 is only 64 bit.

If you purchased DPI 15.3 from us, you already have a copy of our KnowBrainer Dragon Installation/Training Guide which is complementary to our customers. Considering how small your operating system HD is, we strongly recommend opening your Dragon Data/Options, adding a check mark to Conserve disk space required by user profile (for portability), changing Save recorded dictation with document to NEVER, changing Disk space reserved for playback from 100 to 0 Mb and removing the checkmark from Run accuracy tuning etc. We don't believe you need a new user profile but if you have created a new profile, you can delete your previous profiles.

PS: The term “NaturallySpeaking” and abbreviation “DNS” were retired in Ver. 13. You're using Dragon Professional Individual 15.3 which you can shorten to DPI 15.3. We're not certain why Nuance discontinued using the term “NaturallySpeaking” but suspect a possible name ownership violation. For example, “KnowBrainer” is software trademarked while “VerbalBasic” is patented. The term “NaturallySpeaking” has been around for a long time and it wouldn't surprise us to learn someone else owns this name. We wanted to use the term “speakeasy” and ran into a similar situation.



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 09/08/2018 05:41 PM
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R. Wilke
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Lunis,

 

I actually stopped reading your rant, just as many other times, when coming across this bit:

 

There is no such animal as Windows 10 32-bit. Windows 10 is only 64 bit.

 

Which is just plain BS. It appears that, technically, you're completely lost ever so often.

 

 



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 09/08/2018 06:17 PM
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Lunis Orcutt
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While you are technically correct, there is simply no practical reason for a 32-bit operating system which limits you to 4 Gb of RAM. From a functionality point of view, 32-bit operating systems are effectively nonexistent and we suspect you will not be able to find a real computer with a 32 bit OS unless perhaps you are also looking for 3.5 floppy disk support. We really miss our Commodore 64



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 09/08/2018 06:31 PM
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R. Wilke
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Where do you live? You should go out more often. :-)

 

32-bit Windows 10 does have its use cases, specifically when physical memory is limited for one reason or the other, such as in virtual machines, or in systems sold like this from the shelf, like it or not. However, just saying that Windows 10 32-bit doesn't exist is a major boo-boo.

 



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 09/08/2018 08:57 PM
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cgaiii
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davidstp: I found the problem was created by a corrupted profile. Try restoring your profile from a backup. That is what worked for me. If you do not have a backup, try creating a new profile and working with that.


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Using DPI 15 on Win 10 (64 bit) with Speechware 9-in-1 TableMike

 09/09/2018 04:18 AM
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R. Wilke
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Originally posted by: cgaiii davidstp: I found the problem was created by a corrupted profile. Try restoring your profile from a backup. That is what worked for me. If you do not have a backup, try creating a new profile and working with that.

 

He already did that. He also already uninstalled and reinstalled, to no avail. That's why I recommended running the removal tool in addition to this.



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 09/10/2018 07:35 AM
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davidstp
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Thank you all, esp RW - as that advice I think would have worked. As it happens whilst awaiting responses - and prompted by the fact that I had mentioned the install and uninstall - I decided to do it again (one last time). I uninstalled, checked all Registry entries, then decided to download IOBit Uninstaller (which I have used successfully in the past) and reinstalled (I was not aware of a separate removal tool). All working now. I agree re odd results sometimes, which is why I mentioned the problem exiting and lack of Modern View (which seemed to indicate some problem interfacing with Windows). All these resolved as well; wish I had done it properly a couple of months ago.

I have installed DPI on C drive (I have a larger D drive which I had installed DPI previously - and a good few other programs) but will take note of Lunis advice re disk space (some I do anyway).

I confess to not fully understanding the 64/ 32 bit debate but the desktop I have at the office say its System type is 32 bit Operating Sustem, x64 based processor.

My reference to Dragon NaturallySpeaking was to the names of the background processes you can see running in Task Manager so they have not completely stopped use of the word(s)!

I do not mind a new profile every now and again. It may be rubbish I am speaking but it seems like a spring clean. My business is law (not medicine) so not too many words to add to the vocabulary (we are not allowed in England these days to use much Latin!).
 04/12/2019 09:47 AM
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cgaiii
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Just a report. DNS 15 also has this problem.



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Using DPI 15 on Win 10 (64 bit) with Speechware 9-in-1 TableMike

 04/12/2019 11:47 AM
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Lunis Orcutt
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Have you tried the following which is 5 of our 35 recommendations that you will find in your RECOMMENDATIONS chapter of your KnowBrainer Dragon Installation/Training Guide?  The following changes should prevent unnecessary dra files from collecting.

 



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 04/12/2019 12:49 PM
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cgaiii
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Yes. I have all those settings from the manual, but the log files still started appearing.

I have to say that I consider DNS 15 DPI a real dog of a version. The macros are slower and I have to wait so much for them. Accuracy is no better and built-in mistakes are more common (DNS preferences for homonyms, etc.). The small gain in speed of the conversions is really not worth the downgrades that accompany it. Now that I have discovered that this problem has not been solved, it is another mark against this version.



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Using DPI 15 on Win 10 (64 bit) with Speechware 9-in-1 TableMike

 04/12/2019 01:20 PM
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Lunis Orcutt
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We don't recommend disabling the Dragonlog file because it can come in handy if you need Dragon level II or III support. It is a long file but shouldn't take up much space because it is ASCII (think Notepad).

DPI 15.3 should be nearly twice as fast as Dragon 12, 13 and 14 but macros can be a real dog because of Nuance's insistence on continuing to use SAX scripting which was officially discontinued in 2004. Note that KnowBrainer 2017 utilizes WinWrap Basic (from the same company that Dragon uses) which deploys about 5 times faster and is much more dependable. With the exception of boilerplate text commands, we had to discontinue using Dragon Advanced-Scripting commands; partially because we have nearly 3000.

Dragon 15 accuracy should not be any worse than previous versions of Dragon but it is an entirely different speech engine. If Dragon is suffering from substandard accuracy, your dictation will also slow down; while Dragon tries to figure out what you said. Not everyone can use the new auto-gain control where Dragon constantly monitors your vocal volume and moderates Dragon. This allows end-users to back off from microphones but doesn't work for everyone. We recommend disabling Dragon's auto-gain feature. Note that Nuance didn't realize how important this option is and didn't include an easy checkmark option until the group and medical versions were released. Fortunately 1 of this forum's members created a nice hack. Just look up “auto-gain” in the Quick Tips for details on this procedure.



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KnowBrainer Speech Recognition » Dragon Speech Recognition » Dragon producing massive amout of log files

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