KnowBrainer Speech Recognition
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Topic Title: DPI 15.3 freezes with microphone off, must reload user profile
Topic Summary: one minute Video showing frozen Dragon bar, solved by reloading user file
Created On: 10/27/2020 02:14 PM
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 10/27/2020 02:14 PM
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Hiquad
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 I did download speech productivity recently, I wonder if it could be interfering with Knowbrainer or Dragon






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DPI 15.3, KB 2017, DESKTOP: Dell Inspiron 3670, Windows 10 Home 64, Sennheiser MD431 II+Andrea USB-MA, 8 GB RAM. LAPTOP: Lenovo ThinkPad W541,Windows 10 Pro 64, TwistMike+Andrea USB-MA, 16 GB RAM.

 10/27/2020 04:09 PM
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Lunis Orcutt
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SP Pro 6 shouldn't be a problem and is made to work with Dragon, KnowBrainer and we believe, DragonCapture. Have you tried temporarily disabling SP Pro 6 and launching Dragon without it? We can see that your Dragon user profile also has a checkmark in Have the microphone on but asleep to open with the microphone in the Asleep state rather than completely off as it currently is when launching Dragon. It would appear that something is impairing your user profile. If this doesn't work, try disabling all Dragon related utilities to hopefully source the culprit



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 10/27/2020 04:33 PM
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R. Wilke
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If, for any reason, the problem is with the microphone not working as expected when first loading the profile, I would suggest doing as Lunis suggested, by eliminating all add-ons which might possibly come into play, to eliminate the culprit.

Dragon, on its own, won't be the problem by any means. DragonCapture, on the other hand, shouldn't also be the problem, because (a) it doesn't interfere with the microphone at any level, and (b) it isn't even capable of impacting on the process of loading the profile, as it depends on Dragon completely the other way around.





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 10/27/2020 08:29 PM
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Hiquad
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Thank you very much, Lunis and Ruediger, You know, I think it may be the twist Mike, which sometimes doesn't make a USB connection noise when it plugs into the laptop. But the microphone records well. Does this mean I need a new TwistMike, or could it be just a new plug?

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DPI 15.3, KB 2017, DESKTOP: Dell Inspiron 3670, Windows 10 Home 64, Sennheiser MD431 II+Andrea USB-MA, 8 GB RAM. LAPTOP: Lenovo ThinkPad W541,Windows 10 Pro 64, TwistMike+Andrea USB-MA, 16 GB RAM.

 10/28/2020 03:57 AM
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R. Wilke
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Originally posted by: Hiquad Thank you very much, Lunis and Ruediger, You know, I think it may be the twist Mike, which sometimes doesn't make a USB connection noise when it plugs into the laptop. But the microphone records well. Does this mean I need a new TwistMike, or could it be just a new plug?

 

John, Windows 10 doesn't always emit a sound when plugging or unplugging a USB device. If Windows lost the USB connection to the microphone, the microphone icon wouldn't even show red on the Dragon bar, so the microphone isn't likely the problem.



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 10/27/2020 09:39 PM
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dilligence
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John,

 

Unless you have added some SP modules to Windows startup yourself, there is no such thing as "loading Dragon with SP".

 

Contrary to the other available Dragon add-ons, Speech Productivity consists of stand-alone executables that don't "hook" into Dragon in any way. Most of the SP modules don't even need Dragon to run. So it's not very likely that either SP PRO or SP Standard would meddle with your audio system or Dragon user profile in any way.

 

I watched your video and I suspect some kind of corruption of your Dragon user profile. You can find out easy enough by testing your microphone with a free audio recording program like Audacity before loading Dragon or while Dragon is running (make sure to set the same microphone as default in Audacity).

 

If you don't see any deviations in the audio recordings then you may want to create a new Dragon user profile which will probably solve the issue.



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 11/05/2020 08:02 PM
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Ag
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Originally posted by: dilligence Contrary to the other available Dragon add-ons, Speech Productivity consists of stand-alone executables that don't "hook" into Dragon in any way. Most of the SP modules don't even need Dragon to run.

 

Interesting.  Enough to make me very interested in SpeechPro, sincde I stringly suspect that many of the frustrating problems I have encountered are due to interractions between Dragon and add-ons.

 

Q: how does Speech Productivity work?  Does t have its own recognition engine for a small vocabulary the way SpeechStart+ does, running in parallel to Dragon's?  That woud scare me a bit, since I can see both Dragion and SpeechStart+ respond to the same utterance sometimes, but if it works for Speech Productivity...



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DPG15.6 (also DPI 15.3) + KB, Sennheiser MB Pro 1 UC ML, BTD 800 dongle, Windows 10 Pro, MS Surface Book 3, Intel Core i7-1065G7 CPU @ 1.3/1.5GHz (4 cores, 8 logical, GPU=NVIDIA Quadro RTX 3000 with Max-Q Design.

 11/06/2020 01:39 PM
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Lunis Orcutt
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SP Pro is not a speech recognition utility with a separate speech engine. Think of it as a very smart Dictation Box which is probably most commonly used for Smart Dictation with the ability to transfer your dictation into a target application; similar to Dragon's Dictation Box but with style on steroids.

We prefer DragonCapture which does not include SP Pro's armory of tools but has one advantage. Instead of having to cut and paste your dictation from a third party Dictation Box, DragonCapture allows Direct Dictation anywhere. DragonCapture's advantage is fully automatic Direct Dictation without a proverbial semiautomatic middleman but DragonCapture's disadvantage is not being able to easily edit or correct. Fortunately, KnowBrainer 2017 includes DragonCapture editing/correction commands for just this purpose. We also use the combination of these utilities for our forum posts. We use Microsoft Edge which includes Select-&-Say but when we toggle our message box to full screen mode, Dragon loses its Direct Dictation ability. It's simply not worth our time to cut and paste from any Dictation Box unless we're in a situation where we need dictate more than a page. When we have to dictate a full-page, which is rare here, we recommend Notepad, Dragon's Dictation Box or SP Pro. Notepad is our personal favorite because we usually only require Plain Text. Of course, no matter how much dictation you do in a 3rd party Dictation Box, once you transfer your text, you will all but assuredly find a speak-o or something that needs editing  Having to copy our text back to a Dragon friendly app or Dictation Box is easy enough but we always wind up kicking ourselves for not spotting the errors before transferring. This is why we primarily prefer a Direct Dictation (editing as you go) approach. 



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 11/05/2020 12:14 AM
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Deadhead065
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So I think I may be having the same problem. On my work computer, using DPI 15.3, recently, my microphone will just turn off and show me the red icon. Then, when I use the mouse to click on it back to green it is completely unresponsive. It requires me to close the program and reopen it. Sometimes that won't work and I have to completely restart my computer.

I'm not running any third party dictation program with this that could be causing it. I feel like I'm starting to notice it after a different application i.e. Adobe has a pop-up notification, but not too sure on that.

Any thoughts or help on this?

Thank you!
 11/05/2020 12:17 PM
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Lunis Orcutt
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We believe this is a motherboard problem. When a computer gets a little too warm, it can lose USB connections. You might want to consider having your computer bench tested because this doesn't sound like a Dragon or soundcard issue but we could be wrong. If you have another USB soundcard, try it before having your computer bench tested.



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 11/05/2020 02:19 PM
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Hiquad
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I made a new user profile, but I am having the same problem I had before. When I load Dragon, everything is fine at first. It asks me which of my two profiles I would like to load, I choose the new one, but then after a certain amount of time, the microphone-off red icon will not change to green when I click on it . And around that time, I will see an error message stating that there is no audio input. But when I go check out device manager, I just see that the device is working properly.

And the solution is to load again the same user profile. Then it works again. ,

Might I have to reinstall? I sometimes get a Dragon error message that my user profile can't be saved because "the file exists." But other times fine.

My Dragon is also terribly slow. When I click on the microphone icon, it won't change color for a few seconds

I am having terrible focus problems. When I mouseclick on the cursor, it goes to the bottom of the word document.

Thank you!



Using my laptop

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DPI 15.3, KB 2017, DESKTOP: Dell Inspiron 3670, Windows 10 Home 64, Sennheiser MD431 II+Andrea USB-MA, 8 GB RAM. LAPTOP: Lenovo ThinkPad W541,Windows 10 Pro 64, TwistMike+Andrea USB-MA, 16 GB RAM.

 11/05/2020 02:40 PM
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Lunis Orcutt
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If Dragon runs at all, it's probably not the problem.

When you can't save your user profile, Windows thinks that a process has locked the ability to edit a folders content, which can often be resolved by closing and reopening your Dragon user profile or rebooting. Another possibility is Dragon failing to flush your %PROGRAMDATA%\Nuance\NaturallySpeaking15\Users[your username]\tb folder (temporary backup). If this is the case, you can manually delete the contents of the tb folder or even the entire folder.

Mouse clicking the DragonBar microphone, to toggle it on or off, should take no longer than 1 or 2 seconds.

We are concerned about Dragon sluggish behavior which is most frequently caused by Dragon struggling to understand what you said. We recommend opening DragonPad, dictating a phrase and then saying play that back to listen for possible interference. However, the fact that the Dragon microphone icon is sluggish makes us wonder about a possible computer hardware issue. That last possibility is out of our wheelhouse.



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