KnowBrainer Speech Recognition
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Topic Title: Zoom, Skype, etc.
Topic Summary: Any incompatibilities, problems when using DPI 15?
Created On: 03/23/2020 04:58 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 Zoom, Skype, etc.   - JackyV - 03/23/2020 04:58 PM  
 Zoom, Skype, etc.   - Lunis Orcutt - 03/23/2020 06:54 PM  
 Zoom, Skype, etc.   - Grandslam - 03/23/2020 11:48 PM  
 Zoom, Skype, etc.   - Ag - 03/24/2020 05:10 PM  
 Zoom, Skype, etc.   - Mav - 04/21/2020 06:20 AM  
 Zoom, Skype, etc.   - monkey8 - 04/21/2020 11:48 AM  
 Zoom, Skype, etc.   - missink - 04/21/2020 02:08 AM  
 Zoom, Skype, etc.   - mcall - 10/12/2020 11:02 PM  
 Zoom, Skype, etc.   - Lunis Orcutt - 10/13/2020 02:16 PM  
 Zoom, Skype, etc.   - mcall - 10/16/2020 11:03 AM  
 Zoom, Skype, etc.   - Lunis Orcutt - 10/16/2020 02:16 PM  
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 03/23/2020 04:58 PM
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JackyV
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Posts: 76
Joined: 05/15/2010

Hi all,

As are a lot of people during this age of lockdowns and social distancing, I'm looking into the possibility of using free tools like Zoom, Skype, etc. to be able to reach out to my social connections. Before I load the apps onto my computer, though, I just want to know if you know of any problems, risks, or incompatibilities between them and DPI 15? Or any precautions or special steps to take before using them?

Can you have DPI open simultaneously? And would you be be able to dictate during a session?

And for those that are both web-based and application based (if there are any that are both) do you recommend going with the web-based vs downloading and using an app, especially re having DPI also running?

Also, do you have a preference for one over any of the others?

Thank you,
Jacky



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Acer Aspire R5-471T, i7-6500, 2.5 GHz
8 GB RAM
512 GB SSD
BlueParrott VXi Xpressway headset
DPI 15.30.000.006
Windows 10 Home
Microsoft Office 2016

 03/23/2020 06:54 PM
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Lunis Orcutt
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If you only wish to use Skype or Zoom for video chats, all you have to do is turn your Dragon microphone off. DPI 15 shouldn't be a problem. However, if you wish to dictate text, you may or may not be able to dictate into these VoIP apps. If you run into this problem, you can cut and paste from Dragon's Dictation Box or force Direct Dictation with DragonCapture or KnowBrainer 2017. You'll find trials of these utilities in our signature tag.



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 03/23/2020 11:48 PM
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Grandslam
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I use Skype with Dragon every day at work. There is certainly no problem dictating phone numbers and names of contacts. You can set up a custom command to call particular people, or call a dictated number. I haven't used Zoom yet, but expect to in the next week.

 03/24/2020 05:10 PM
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Ag
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The main problem I have had is that I want to use the same headset/mic for both speech/Dragon/KB and conferencing (e.g. Zoom).

 

Some apps, like Zoom, by default mute themselves if you mute Dragon, e.g. if you say "stop listening" or "microphone off" to Dragon. Or, similar, unmute themselves if you unmute your headset on the headset itself, to talk to Dragon.

 

(I was in a Google Hangout Meet yesterday, and afterwards realized that much of my conversation had been dictated into OneNote. I could swear that I had manually hit "microphone off" for Dragon, but perhaps not.)

 

Recently I found a Zoom option that decouples Zoom mute/unmute from the mute/unmute on your headset (which is often tied to mute/unmute at the PC).  ... I will add to this post if I can recall whedre this option is.

 

Unfortunately, this means that you have to manually keep two or three mute buttons in sync. Or, rather, you have to ensure that Dragon mute and Zoom mute are exclusive, and remember to unmute yourself at the OS or in your headset if you want to talk to either app.

 

I have NOT found a really smooth way of switching between separate voice using apps, that does not result in multiple mute confusion.  Heck, I bought my headset because it can supposedly switch seamlessly between phone and PC - but even that is unreliable (mainly because I want to switch between smartphone used as a computer itself using the phone's own speech recognition when using it, and PC - not so much voice calls.)

 

 

===

 

 

I had such a problem in a meeting this morning:

I was one of a large audience.

Was wearing my Sennheiser headset, connected to Dragon.

Zoom meeting app running, with sound output and input to devices completely separate from my Sennheiser headset (the speaker in mike in my laptop).

I sometimes try to get this to work so that I can take voice notes while the meeting is going on - my voice muted to the meeting, but unmuted to Dragon.  (Although in this case it just happened because I am migrating off a dead PC, and haven't settled down on my sound device configuration.)

However, this morning when I pressed the physical unmute button on my headset, it unjuted me to the entire meeting. Even though my headset was not Zoom's sound input.

 



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DPG15.6 (also DPI 15.3) + KB, Sennheiser MB Pro 1 UC ML, BTD 800 dongle, Windows 10 Pro, MS Surface Book 3, Intel Core i7-1065G7 CPU @ 1.3/1.5GHz (4 cores, 8 logical, GPU=NVIDIA Quadro RTX 3000 with Max-Q Design.



 04/21/2020 06:20 AM
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Mav
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Joined: 10/02/2008

Hi!

The "multi-mute-confusion" is caused by having only one hardware for different applications, so you won't get a general solution.

If you have a headset with built-in mute switch, you can mute your microphone for ANY application that wants to record audio (regardless whether this audio is to be transcribed into text or sent across the wire by a conferencing app).

But if your mike hardware is "on", then any application can capture your speech, even several applications in parallel. There is no general way to say that only a single application should be allowed to record audio at any time (thus muting all the other applications automatically).

And even if there were, you'd still have to tell the computer somehow which appllication you want your audio to process.

We had something similar with another hardware resource: our dictation management system allows control by hand microphone buttons/sliders (e.g. Philips SpeechMike, Grundig Digta ProMic, Olympus DR-xxx).

If you press the "Record" button you want to turn the microphone on, but what happens if two or more applications that can be controlled by this single handheld mike are running in parallel?

Usually you don't want to record a digital dictation AND perform speech recognition on the same dictation in parallel, but each application has to know that it's supposed to record once the record button is being pressed.

Our solution was to transfer control to the application that last got interacted with (got focus) and to signal to all other applications to give up their control, but unless you actually click the desired application, the computer simply cannot know what you want.

Same with muting audio input in different applications.

Regards,

mav

 04/21/2020 11:48 AM
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monkey8
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Originally posted by: Ag The main problem I have had is that I want to use the same headset/mic for both speech/Dragon/KB and conferencing (e.g. Zoom).

 

Some apps, like Zoom, by default mute themselves if you mute Dragon, e.g. if you say "stop listening" or "microphone off" to Dragon.

 

 

That is not possible and it doesn't happen so you are confusing yourself somewhere. "Microphone Off" and "Stop Listening" Dragon commands do nothing to the audio hardware (Windows sound system) and do not affect other applications when in sleep mode or microphone off mode. They are software switches within Dragon which is why it is very easy to use an application like Skype and Dragon at the same time. Basically write a voice command to answer the Skype voice call and turn off the Dragon microphone at the same time either by putting it in sleep mode or microphone off mode (red icon).

 

Many applications that do use a Mute function do actually mute the microphone on the Windows sound system audio hardware and thus affect other applications (as explained by Mav above and zoom maybe one of them, don't know never tried muting microphone with it, but under no circumstances does Dragon do this).  Dragon does get involved with adjusting microphone recording levels in the Windows sound system/audio hardware when setting up microphones (and even occasionally when you have the "automatically adjust microphone" setting on) but not with those commands.

 

Speechstart+ wouldn't work if "microphone off" or "stop listening" actually muted the microphone on the windows audio system. The initial reason I created Speechstart+ was to stop Dragon waking up from sleep mode when speaking on a Skype call. That is "wake up" or "stop listening" can easily be "heard" (usually incorrectly) by Dragon when you are engaging in normal conversation on a Skype call (enter havoc&hellip whereas the Speechstart+ "microphone on" command is far more robust and should never get triggered unless you actually say "microphone on".

 

 



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 04/21/2020 02:08 AM
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missink
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Joined: 03/28/2015

Sorry this reply comes so late, but I always mute Dragon when I'm on a Skype call, otherwise it disconnects the call sooner or later. I don't know what command it thinks it's hearing.
 10/12/2020 11:02 PM
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mcall
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I've never had a problem dictating into the different windows that pertain to the Zoom desktop app (chatbox, CC window, etc.) and neither did a colleague of mine....until today. Suddenly he can no longer dictate into any window inside of the Zoom desktop app (version 5.3.1 for Windows). Like me he is a professional captioner so his job depends on being able to dictate into Zoom's closed caption window (basically like a chatbox). He has DPI 15 with KB and he can easily dictate into every other application on his computer we tried, just not Zoom. We tried rebooting several times, tried turning off KB and just turning on Dragon, tried uninstalling and re-installing Zoom, all to no avail. If he joins Zoom on the web he can dictate just fine but not the Zoom desktop app for Windows. We searched the KB Forums and the web but all we come up with are troubleshooting tips for well-known applications such as MS Word. No tips for other types of applications that were working one moment and the next they aren't. Anyone got any ideas of what we can try?

Mathew

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Mathew Call
Director of CART & Captioning / Spoken Language Services
mathewcall@oneinterpreting.com
1-877-4MY-TERP (1-877-469-8377) ext. 103
www.oneinterpreting.com

 10/13/2020 02:16 PM
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Lunis Orcutt
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Zoom is not Dragon friendly, as noted by the MIA DragonBar green •. This generally means that you are just gambling. In other words it may work one day and not another. We see 3 options arranged in order of preference:


1. Click the Quick Tips button at the top of this page and look for “how to enable dictation”. You can optionally click the 6th link. Look for any line that ends in =0 and change it to =1 (allows Dragon Dictation)

2. Trial DragonCapture which will force Direct Dictation everywhere and even capitalize the 1st word without a trigger command. You will see a trial in our signature tag. 

3. Use your existing copy of KnowBrainer to Force Dictation with the Type <dictation> command. Also note that if you are using the Zoom chat box, you can simultaneously capitalize the 1st word, drop your dictation into the chat box and upload it when you stop speaking (all 3 events in one slick move) with the KnowBrainer Enter <dictation> command. However, if you are using the latest version of KnowBrainer, the Enter <dictation> command is currently disabled because it has a tendency to deploy when you don't want it to. If you want to try this out, simply open the KnowBrainer Sidebar, by saying Show Sidebar, select the <DISABLED> Enter <dictation> command and say Enable.



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 10/16/2020 11:03 AM
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mcall
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Thank you Lunis!

1. Wow that Quick Tips doc has grown immensely since I last checked it. Amazing. We did check and everything already had =1.

2. DragonCapture sounds interesting, might try that out.

3. My colleague ended up getting your white glove service and said you got it resolved in about 2 minutes flat. (Wow.) I'm assuming it had something to do with the items you mention in this third option, or otherwise related to the KnowBrainer product.

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Mathew Call
Director of CART & Captioning / Spoken Language Services
mathewcall@oneinterpreting.com
1-877-4MY-TERP (1-877-469-8377) ext. 103
www.oneinterpreting.com

 10/16/2020 02:16 PM
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Lunis Orcutt
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Global White Glove Remote Support has recently, since White House COVID-19 dodgeball has become popular, been averaging 2 to 3 sessions per day but if memory serves correctly (which might be a bit of a stretch), we believe it actually turned out to be our previous recommendation #1, which was not really obvious. 



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KnowBrainer Speech Recognition » Dragon Speech Recognition » Zoom, Skype, etc.

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