Hi, I've purchased a copy of DNS 9 preferred +/- 2.5 years ago and in the beginning all went well. However, since my company upgraded to MSOffice 2003 and McAfee enterprise edition I just cannot work with DNS properly. Most of the times the systems hangs after a few hours, even if I haven't dictated anything. In most cases, after having ended most programs manually as they no longer respond, the final error is that windows explorer stopped responding. Once I then click "end" (or "ok" i can't remember exactly)  the system more or less restores and I can finally shutdown DNS, which again takes a very long time.

I'm so fed up with all these problems that I'm never using the software anymore, which causes me to type a lot (which in turn costs time...).

Although I suspect it has something to do with MS Office, I haven't got a real clue where to start dealing with the problems. I have tried:

- re-installing

- starting DNS before starting any other program (I do this by default so DNS loads in the tray)

- delete my old profiles and make new ones 

However, these actions did not provide any improvement so far.

My system is:

Laptop Dell Latitude D510, Windows XP pro (up-to-date), 1.5 GB Memory, Pentium M processor, MSoffice 2003, Knowbrainer 2007, DNS 9.5 Dutch/English.

I'm on a company network so I cannot shutdown the McAfee program nor the "netop host" software that is always running. There's probably some more network services running...

 Can anyone point me in a direction towards a solution or a good way to further analyse what's going on, please, I really need this to work again.

 Thanks!

Jelle,

I think the main source of your problems is with the performance of your system, and very probably a Pentium M processor just isn't up to the task. In the long run, you should try and convince your company that it's time to upgrade. However, since you mentioned that before Office 2003 was installed, you could use DNS reasonably well, this may also have added to the problem.

Just by incident, I just came across a webpage article, that starts off by stating that "Word 2003 is much more demanding than Word 2000 and typically runs more slowly. Choose Tools -> Options and try the following suggestions for improving performance: ...".

If you're interested, follow the link below, perhaps you will find some things you can use to get by for a while.

http://oreilly.com/pub/a/windows/2005/09/13/word-annoyances.html?page=3

Rüdiger

Well, it's past the point where we can make any changes in the code, but we can still make changes to the Easter Egg!

I agree that my system is not really fast and that some issues may ariseas a result. However, I simply cannot understand how either Word and/or Outlook will hang as aresult of DNS basically doing nothing. Likewise I don't understand how my DNS profile can change if I do not use DNS at all (yet have the program active.) I did the followin experiment:

- start computer

- login; start DNS

- Start working with Outlook, Word etc... without using DNS.

After a few hours Outlook and/or Windows would crash (i.e stop responding). If there is no crash at all, which sometimes happens, when closing DNS i'm asked to save my profile. This is strange as I did not do anything with DNS.......

I'm no computer expert but common sense tells me there is something wrong......

Anyway, let's hope a new system solves the issues, I'll have to wait a few more months.

Jelle (perhaps from Eindhoven?),

I think I can tell you what happens here. If you launch Dragon at system start, and later on open Word and Outlook, Dragon will hook to them and scan the documents and/or messages for new (unknown) words, and that is what changes the user files, in fact, any new word will be added to the vocabulary, if you chose to save the user files under this circumstance. Since Ver. 10, a new option has been added to DNS, letting you deactivate this feature (or "bug"?), by removing the checkmark in "Automatically add words".

Therefore, if you decide to not use Dragon in that Windows session, you will be better off not running it. Besides, any kind of unwanted words will be added to the vocabulary, which is especially true for e-mail messages normally.

Rüdiger, from near Düsseldorf, and close to Venlo!

Well, it's past the point where we can make any changes in the code, but we can still make changes to the Easter Egg!

Ok, good advice!

Yet, I seem to remember that it is best to start up DNS before you start any other program. Maybe that's incorrect.....

Anyway I'll keep on testing to find out what works best and at the same time "pester" my employer to buy me an up-to-date computer/laptop :-)

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