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Topic Title: Computer Program Warning
Topic Summary: from M-Tech
Created On: 01/09/2013 08:58 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 Computer Program Warning   - Lunis Orcutt - 01/09/2013 08:58 PM  
 Computer Program Warning   - txlaw1 - 01/09/2013 09:58 PM  
 Computer Program Warning   - silfan - 01/10/2013 04:47 AM  
 Computer Program Warning   - Chucker - 01/10/2013 01:37 PM  
 Computer Program Warning   - phils - 01/10/2013 10:20 AM  
 Computer Program Warning   - R. Wilke - 01/10/2013 04:55 PM  
 Computer Program Warning   - Chucker - 01/10/2013 01:30 PM  
 Computer Program Warning   - silfan - 01/10/2013 04:26 PM  
 Computer Program Warning   - silfan - 01/10/2013 04:41 PM  
 Computer Program Warning   - Denise - 01/16/2013 07:23 AM  
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 01/09/2013 08:58 PM
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Lunis Orcutt
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Jerry Michrina was gracious enough to allow us to post the following warning which we received from M-Tech today about the use of Google Chrome, Symantec security software and Kapersky antivirus software in computers. We are posting Jerry's warning in its entirety below:

 

M-Tech has seen an increase in the number of people who are experiencing periods of poor performance. While overall slow speed quite often is the cause of subpar quality computers, we are specifically talking about people who had a computer whose speed was known and then suddenly seems much slower or suffering more frequent crashes. We are not referring to the like new speed of one computer vs. another brand.

 

Lately we seem to have a rash of people who are saying that their laptops are becoming slow. Upon investigation the laptops seem to run fine all the time except when certain programs or environments are duplicated. The latest addition to the ever increasing list of reasons is the Google Chrome web browser.  We have decided to place an alert on this program. Until a resolution has been found we think users of this browser should uninstall Chrome. Wherefore complaints that some web pages take minutes for the handshaking to complete and certain programs seem to crash if Google Chrome is in the background running.

I thought to see if this was a fluke with one or two customers and did not even have to look past the first hit on (of all search engines) Google. 

 

Search term "chrome browser seems to delay or slow my web browsing"   1st result  - http://productforums.google.com/forum/#!topic/chrome/xOytMXwurrA[1-25-false]

 

It is always frustrating to have some users assume the hardware is at fault when a computer Freezes. Rule of Thumb: If you are running in Windows and suddenly experience a slow down, crash or freeze, it is software/files/setting causing the issue. Computers have a double POST making it unlikely that any critical component is bad if you can boot into windows. The minor exception could be Blue Screens, which can be the result of bad memory.

 

M-Tech has been doing a little work to identify the most common causes of slows downs/freeze ups and crashes. The Google Chrome issue has just recently come up on our radar. Other issues that continue to plague all computer users (all brands not just M-Tech)

 

Any Norton/Symantec security software [Symantec has sub programs that gather data about your usage. Causes pauses and slows down nearly every aspect of computing.]

Kapersky Anti Virus [The last version has caused computer users to complain that they thought their computer was defective, very long latency times of all aspects of new starts within the programs and web browsing. The reason for the delays is unknown but we strongly recommend not using Kapersky until this issue is resolved. A side not about Kapersky vs. Norton. Norton has been and likely always will be nearly as malware like as the programs it protects you from. At this point we have no reason to assume the Kapersky issue won't be fixed in the future, time will tell.]

The latest Version of Nuances Dragon NaturallySpeaking and Hard Disk Drive users. [It seems like changes to the latest versions of DNS 12 from Nuance reports the personal file created is getting corrupt more often if the users are using HDD vs. SSD. We don't know for sure why but we do know that there are a number of differences between the two drives that could allow for some very reasonable explanations as to why the HDD is more than just slower, if the new versions call on files or post them in a certain way it would not be unlikely to have corruptions. Not to mention that fact that HDD's can corrupt any file at any time because of the nature of the technology.

 

File Management Programs like Zoon and iTunes [Most programs that allow you to shop for/download music and give you an easy way to organize the downloads downloads for FREE do have a price to pay. If you read the small print you will see that these companies will sell out your unused drive space and CPU time when you are least likely to be using your laptop. While not a Trojan (because you agreed to this program and all its features) these can still at best slow you down because your Internet bandwidth is being used up as well as your computers resources. Companies like Apple make every effort to sell this time and resource sharing to responsible companies who just need the extra computing power and internet connections. However, far too many of these file management programs sell out your computer to un-reputable sources who do not want to be Blacklisted because they violated federal SPAM guidelines. So they make your computer at risk for Blacklisting and of course if you use the computer at the same time your speed will be very slow. M-Tech recommends that you not use these programs. When you want to download that MP3 or ACC just do a direct save to your Music folder on your drive. You can set up any number of ways to organize your downloads so you have quick and easy access to your music.

 

Users should be reminded that every Anti Virus and Spyware programs as well as Firewalls will introduce some delay and slowness to any computer. As shown, some are far worse than others. Our favorite AV is Avast, but about years ago we saw AVAST cause so much of a a slow down that it made the computer unusable. Fortunately, Avast fixed this issue within the week. Since then we really like AVAST for our customers. There are a number of good and free AV utilities that don’t not cause painful delays.

 

The reason for this post is because education on this subject for computer users will help them to know the difference between a hardware issue and a software issue. If the computer runs, it is likely that over 98% of your issue is software related. As mentioned most computers will not pass POST and allow the Windows OS to boot up.

 

We tell our customers to think of it like their TV. If the TV show is terrible you don’t call the TV manufacturer for support, you call the networks. If the TV show is weak and your screen has snow, you don’t call the TV manufacturer for help; you check your signal source. If the TV is faulty it won't turn on.

Same with computers, yet there are still a few too many people who need to be brought up to speed on what a computer problem really is. This will allow for faster fixes of the real issue and will even save many customers a lot of money. M-Tech has sold a lot of computers to consumers who assumed their old laptop was no good because if had gotten so much slower than it originally was. We make sure to tell them that if the computer used to be fast then all they really need is a good reformatting and reinstallation of their programs. We really like Windows 7s "system Image" feature. Once you have all your programs in place, make an Image of the C: drive. Every 9 to 12 months you should restore to this image. Your computer will run like new. Western Digital says that every 9 to 12 months your computer will be 20 to 25% slower just due to file corruptions that happen as part of a daily process on hard disk drive. Imagine how much slower your computer is when you factor in all the variable threats out in the wild, everything from Virus' to malwares and Trojans and spywares and worm and all those other hostile codes.

 

I hope this information can find its way to those who can benefit from it the most.

 

Jerry Michrina
Technical Advisor
M-Tech Laptops, Inc.
www.mtechlaptop.com
1-231-547-5562 ext. 11

M-Tech Laptops, Inc. is a BBB
A+ Accredited online Merchant



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Lunis Orcutt (615) 884-4558 x2
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 01/09/2013 09:58 PM
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txlaw1
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Posts: 100
Joined: 08/04/2010

Wow, Lunis! Thanks for posting this warning!! I learned a lot! So much to consider in this post.

For example, I had no idea iTunes sold out unused computing power or disk space!

I'd appreciate other heads ups on programs that might be (with my unknowing permission by installing them) using my computing power. And other tips (like these from Mr. Michrina) would be appreciated, especially as they might affect DNS and KB.

-------------------------

DNS DPI Pro 15.3, Win10, i7-3770K @ 3.7GHz, 16 Gb, 465 Gb SSD Boot drive, 3-in-1 TableMike - KnowBrainer Pro 2017 - Thanks so much, Lunis.

 01/10/2013 04:47 AM
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silfan
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Posts: 70
Joined: 01/28/2010

Does anyone have any experience / info about whether the AV called 'bitfinder' allows DNS to run smoothly?

http://www.av-comparatives.org/images/docs/avc_sum_201212_en.pdf  
http://anti-virus-software-review.toptenreviews.com/ppc-index.html?cmpid=4559&s_kwcid=TC|17104|antivirus%20reviews||S|e|11267253897



-------------------------

Equipment and specs


 


SR PROGRAM: DNS  12.5 premium + KB 2012  - UK English / SOUNDCARD & MIC: speech ware three in one / OS: Windows 7  home 64-bit  / PROCESSOR: i7 3720 QM, 2.6 GHz / RAM: 16GB



 01/10/2013 01:37 PM
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Chucker
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Phil,


Yes, big Brother is here big time.


Chuck

"Life's Rule #1: Once you pull the pin, Mr. Grenade is no longer your friend."  (Variant of Murphy's Law  -  Edward A. Murphy, Jr)



-------------------------

VoiceComputer: the only global speech interface.

The views, thoughts and opinions expressed in this post are my own and do not reflect those of VoiceTeach LLC.

Chuck Runquist
VoiceComputer technical support

 01/10/2013 10:20 AM
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phils
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The terms of service are so broad for many "cloud" applications that any consumer who agrees to those terms has legally agreed to allow for their personal computer's resources to be used by that cloud service. As a quick example, the Spotify music service uses any/all users' computers as a peer-to-peer server to upload music streams to other users. BTW that Windows service on the Spotify client runs at start up acting as a server even if the Spotify app is not active on the desktop and the user needs to kill it to stop that behavior.

 

As another example, just look at the check-boxes that Android displays when a user agrees to installing an app. With the now typical terms, a user pretty much gives up control of their machine PERIOD.


That is major reason that in our office, there are NO direct cloud services or media streaming services on our main workstations. These media applications are on separate machines and sub nets.

Furthermore, Google, Apple, Facebook, etc. view all of us NOT as customers but as the raw materials to sell to advertisers etc. and are racing to develop and deploy technologies to track individual users across machines, an across devices and lock in the user to their products.

For example, just yesterday, Nuance did a demo at CES of their proposed personal assistant application processing contextual info where first an individual asks for the current score for a specific team's game, by voice, on their cell phone. The person then tells their TV set-top box to "throw on the game" and the correct game comes up on the TV based on the set-top box's access to that persons immediate search history plus Nuance's contextual natural language processing.



Also, most of the new laptops have location capabilities just like most smartphones. Once a user signs into any cloud or social media service you. the user, have given permission to those services to use your computer's resources and you are being tracked.

 

Some people find this cool and some people find this scary but all of this is now becoming the norm.



Phil Schaadt



 01/10/2013 04:55 PM
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R. Wilke
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Originally posted by: phils  Furthermore, Google, Apple, Facebook, etc. view all of us NOT as customers but as the raw materials to sell to advertisers etc. and are racing to develop and deploy technologies to track individual users across machines, an across devices and lock in the user to their products.

 

...

 

Some people find this cool and some people find this scary but all of this is now becoming the norm.

 

For a long time, I have been wondering why so many web pages that I stumble upon randomly are packed with speech software advertising, making me think, "Jesus, this has really become a major trend now", until I realized the plot behind it.

 

Rüdiger

 



-------------------------


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 01/10/2013 01:30 PM
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Chucker
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silfan,

There may be someone not on the KnowBrainer forum that is using bitfinder that can help answer your question. However, there are so many freebies and paid versions of AV software that it's almost impossible to get a clear response on anyone in particular, with the possible exception of the most common AV, AS, AM applications.

That being said, there is one, and is absolutely free, that does not cause any latency with DNS, and I've been using that since it was first released for both Windows XP and Windows 7. That is Microsoft Security Essentials. It works well because it was created and is currently fully supported by Microsoft and designed specifically for Windows. There are a few advantages to using Microsoft Security Essentials:

1. It's free.

2. It is automatically updated as a part of the Windows Update process (i.e., automatic updates).

3. While there may be some better AV software, Microsoft Security Essentials is in the top tier.

4. It's reliable, doesn't cause false positives, and is quite good at trapping Trojans, viruses, etc., as well as being a good antispam, anti-Malware application. In addition, it gives you total control over decisions with regard to whether or not to quarantine, block, or allow what it flags.

5. It doesn't cause any latency with DNS.

6. It has automatically been built into Windows 8 via Windows Defender.

All things considered, I highly recommend Microsoft Security Essentials.

Chuck

Education is when you read the fine print. Experience is what you get if you don't. - Pete Seeger



-------------------------

VoiceComputer: the only global speech interface.

The views, thoughts and opinions expressed in this post are my own and do not reflect those of VoiceTeach LLC.

Chuck Runquist
VoiceComputer technical support



 01/10/2013 04:26 PM
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silfan
Power Member

Posts: 70
Joined: 01/28/2010

thank you Chuck

-------------------------

Equipment and specs


 


SR PROGRAM: DNS  12.5 premium + KB 2012  - UK English / SOUNDCARD & MIC: speech ware three in one / OS: Windows 7  home 64-bit  / PROCESSOR: i7 3720 QM, 2.6 GHz / RAM: 16GB

 01/10/2013 04:41 PM
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silfan
Power Member

Posts: 70
Joined: 01/28/2010

Do you know if Jerry was recomending 'Avast pro antivirus', or the larger 'avast internet security'?

-------------------------

Equipment and specs


 


SR PROGRAM: DNS  12.5 premium + KB 2012  - UK English / SOUNDCARD & MIC: speech ware three in one / OS: Windows 7  home 64-bit  / PROCESSOR: i7 3720 QM, 2.6 GHz / RAM: 16GB

 01/16/2013 07:23 AM
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Denise
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Joined: 11/09/2006

This is very interesting! Thank you so much.
Denise
KnowBrainer Speech Recognition » Computer Issues / Recommendations » Computer Program Warning

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