In 2010 I was using DNS 9.5 Legal and the Nuance salesman told me the update version of DNS 11 Legal would work so I bought the update CD-ROM. It wouldn't update 9.5, which is common knowledge, Nuance said in its response to my complaint.

So Nuance gave me a new serial number that installed the full version from the update CD-ROM they sold me. With the new serial number, DNS 11 full version installed and activated just fine, and the initial install of the 11.5 update was also uneventful.

Trouble arises, it appears, because Nuance will not allow full re-installs to re-activate with the same serial number. I have reformatted my HD and started from scratch - several times, because I like fiddling with my PC so it can be "slightly faster to the max" - and when DNS 11 is re-installed and activation (re-activation?) is attempted, the Nuance site says it's already activated. But what is activated? Not the re-install, which continues trying to activate. This is the problem, methinks.

The activation issue becomes a real obstacle when I use the repair mode, which is something that I end up needing to use every so often, to clear up little hiccups in DNS functionality that inevitably occur over time with my heavy use. No can do with the 11.5 update. The original DNS 11.0 CD-ROM boots to the install / repair / uninstall screen and lets me choose repair and completes that operation without incident.

After performing the DNS 11 repair install, and regardless of whether 11.5 update is a downloaded file on desktop or burned to CD-ROM, I get the error message "This utility could not find a qualified Dragon NaturallySpeaking product to patch." Screen shot JPEG file attached.

Anyway, your thoughts, observations and perspectives will be most appreciated.

DNS Screenshot 5-3-12.jpg  (15 KB)

Intel Core i7 CPU 3770 @ 3.4 GHz (3.9 turbo, quad core, hyperthreading), 8MB L3 cache, 32 GB DDR3 @ 1600 MHz RAM, OCZ Vertex 4 120 GB SSD, Sennheiser BW900, Win7 Pro 64-bit SP 1, DNS Legal 11.5, MS Office 2010 32-bit SP 1, and Adobe Pro X.

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Lunis,

Thanks for the response. I did a poor job of asking that question. Here is a letter that I wrote to Nuance that hopefully frames the issue more clearly:

...

I paid hundreds of dollars for software, Dragon NaturallySpeaking 11 Legal, which has proven marginally functional, at best. Inexplicably, your 11.5 Update seems to have removed some of the limited functionality in version 11. The functionality that I am referring to is the "Repair" function in the aptly named "Program Maintenance." Here is a screen shot of what I am talking about:

The obvious answer is to run 11.5 Update "Program Maintenance" to perform the "Repair" function and bring the software up to date. This is the resulting error message:

I believe this is my issue: because of the 11.5 update the repair function has been removed and replaced by completely uninstalling and then reinstalling all of the software. I do not think that this is what Nuance intended to do. But it is what Nuance in fact did.

If anyone has knowledge to share on this point, please let me know.

Thank you,

Intel Core i7 CPU 3770 @ 3.4 GHz (3.9 turbo, quad core, hyperthreading), 8MB L3 cache, 32 GB DDR3 @ 1600 MHz RAM, OCZ Vertex 4 120 GB SSD, Sennheiser BW900, Win7 Pro 64-bit SP 1, DNS Legal 11.5, MS Office 2010 32-bit SP 1, and Adobe Pro X.

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012