When I'm working on a Word document and then decide to either save or close it, Microsoft Word hangs for a little while and it says at the top of Word 'Microsoft Word not Responding.'

For example, I open a blank page and leave it as it is or just put a few words on it.  Then I choose to either save it or just close it.  It can take about six seconds after the 'not responding message comes up.'  Some of the bigger documents can take up to 10 to 25 seconds or even longer. 

Sometimes it doesn't save or close at all and the page will go a lighter shade of grey and then it can take ages until Microsoft gives you another message asking if you want to close, restart or wait until the program responds.  If I choose the latter, it takes ages and eventually gives another message saying, 'Microsoft Word has stopped responding, Microsoft is trying to find a solution to the problem'

I always make sure that Microsoft Word is closed before Dragon is started or I use a restart.

I have uninstalled Microsoft Word and reinstalled it and it still does the same.

I have checked to see if there are any Windows updates for it, but there doesn't seem to be any.

I even deleted the NatSpeak Add-in and it still did the same.  I then put the NatSpeak add-in back in.

Does the DNS interface actually cause this error message in Word?

If not, does anybody know what does or how I could cure it please?

Thank you

-------------------------

andy t  



DNS 11.5 Pro, KB2011, Win 7 Ultimate/64 Bit, Inte Core2 Duo CPU  T9400  @  2.53 GHz 4.00 GB RAM. Plantronics CS60USB

 

 

You may have too many applications open for 4 Gb of RAM but if that isn't the case, you might want to Google for something called Eraser which is equivalent to the NaturallySpeaking Remover utility because when you uninstall Microsoft Word, you don't really uninstall the entire application. This would allow you to start over from scratch.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

Lunis,

I tried it again with just Dragon and KnowBrainer open and it still does the same.  So it is not the amount of applications I have open.

Regarding "Eraser," is what you mean shown in the link below?

Is it safe and have you used it before?

http://eraser.heidi.ie/

Thank you

-------------------------

andy t  



DNS 11.5 Pro, KB2011, Win 7 Ultimate/64 Bit, Inte Core2 Duo CPU  T9400  @  2.53 GHz 4.00 GB RAM. Plantronics CS60USB

 

 

That's not the application we were referring to and we may not even have the name right. However, Microsoft does include a Remover tool that works like NaturallySpeaking's Remover in that it removes every trace of Microsoft Word from your system. You might find it on the Microsoft website.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

The link below might be of assistance

http://support.microsoft.com/kb/971179

Note: Before running the ‘fix it’ tool make sure that you have the disk or the download link and the product key to reinstall Office.

-------------------------
Jomark

Andy,

Just out of curiosity, what version of Microsoft Word are we talking about? Yes, it does make a difference.

Forgive me if I missed it but I don't see it anywhere in any of your posts.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower®: We don't make Dragon NaturallySpeaking, We make it better!

Getting technical support rule #1: When asking questions or describing problems, express yourself as if you were attempting to describe the Mona Lisa to a blind person.

-------------------------

Chucker, I am using Microsoft Word 2007.

Jomark, I shall give that a try.

mathewines, how do I use safe mode to start Word and turn off all the add-ins?

Can you tell me what to do in a bit more detail?

Thanks all

-------------------------

andy t  



DNS 11.5 Pro, KB2011, Win 7 Ultimate/64 Bit, Inte Core2 Duo CPU  T9400  @  2.53 GHz 4.00 GB RAM. Plantronics CS60USB

 

 

Hold the Ctrl key down when starting Word. This brings up a dialog box giving you the option to run Word in safe mode.

-------------------------
Jomark

Are you using the Student Word 2007 as your original Word install program?

 

Keith 

-------------------------

Keith

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No, I am not using the student Word 2007 as my original Word install program.  I had Outlook in my batch and I believe you do not get Outlook in the student version.

Thanks

-------------------------

andy t  



DNS 11.5 Pro, KB2011, Win 7 Ultimate/64 Bit, Inte Core2 Duo CPU  T9400  @  2.53 GHz 4.00 GB RAM. Plantronics CS60USB

 

 

I had this problem which drove me nuts.  I had Student versions of both Word 2007 and 2010 which I repeatedly installed and uninstalled to try and make the problem go away even using the Microsoft FixIt Office 2007 and 2010 uninstallers.

I finally restored my laptop back to the factory condition and simply reinstalled Microsoft Office 2010 along with my other DNS programs, etc.  and the problem was fixed.  Chuck already intimated that there was a conflict between 2007 and 2010 and only despite my best efforts I could not fix it as above until I did the above.  When my hard drive was partitioned with the restore to the original factory condition it finally got rid of the conflict. I would suggest buying the Word 2010 program and installing it and forgetting about Word 2007. 

 

Keith 

-------------------------

Keith

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yeah, Word is usually stable so u may have a 3rd party add-in that is causing the problem. Use safemode to start word and turn off all the add-ins, restart, and see if that helps.

-------------------------
Download Frostwire

Have you managed to solve your problem yet?

If not, try a repair of both DNS and Microsoft Word.

Sometimes, deletion of the normal.dot template in Word and exiting Word can solve a number of problems as when Word is restarted it will create a new normal.dot template.

Another possibility that might assist is the addition of more RAM if this is at all possible as there is no limit under your operating system of Windows 7 64-bit.

-------------------------
Jomark

I'm having a similar problem with my system but I also noticed that in the DNS "message window" alongside the mike on/off indicator that when my system hangs up it says "Attempting to recover from low system resources" (See attached)

I'm only running Word 2010, DNS 11.5, VoicePower, Snagit and Knowbrainer so I don't think I should be getting this error message. This is also a farily new computer...

One thing I have also noticed is that I don't get that error message when my system is first powered on for the morning and operating for several hours. But then as the afternoon rolls around, I start noticing that "low system resources" message in the DNS message window more and more and everything is just hanging up. 

Any additional thoughts on a solution. It is a major frustration to have to sit around and wait for the system to recover before I can do anything with it...

 Thanks in advance!

-------------------------

DNS 12.0 Pro (KnowBrainer + VoiceComputer  - latest versions) Buddy 7G (2nd gen) USB + Sennheiser MD 431 II - Toshiba Satellite Core™ i7 2670QM laptop 4 cores/8 threads 6 MB L3 cache 6 GB DDR3 RAM (1333 MHz) + MacBook Pro with Retina display (i7 2.7 Ghz); 16 GB RAM; 8 MB of L3 chache; 751 GB Solid State Drive (using Parallels 8 with Boot Camp).

We’re not certain that we are sharing the same problem but interestingly enough, we did suffer 1 of those miserable timeouts today and received a low system resources error message when attempting to open a small Excel spreadsheet on our system that ONLY has 24 Gb of RAM ~ Ouch!

Thank you for that observation and the next time we experience an unscheduled timeout, we will make a note of the DragonBar message. Admittedly, most of our problems also occur in the late afternoon but we typically run our computer for a week or more without rebooting.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

I have been having these MSWord problems also but not "low resources..." with 64 Bit Office 2010 and Wn7 64 bit on my hex core machine 16 gb memory. I think in my case it has been associated MsMpEng.exe misbehaving. I am watching Task Manager closely to see if the problem is gone after killing MsMpEng.exe.

Phil Schaadt

-------------------------
DNS12 Pro BM V Large Vocabulary plus KB or Voice Computer running Win7 64 bit machines with i7-2640M to i7-3960x and i7-3770K processors plus a Sony VAIO Windows 8 machine. DBX Audio Gate with Allen&Heath mixer/USB Audio; Andrea PureAudio USB  usually with Airline 77 or Audio-Technica but also Sennheiser MD431 II, theBoom, et. al.

Alan, Lunis, et al.,

In Windows, the term "System Resources" does not mean memory, well, it does, but not the systems memory.

Windows contains a number of "pools" of memory called "heaps", these heaps are referred to as "System Resources" and refer to areas of memory reserved for graphics objects, fonts, file handles, and window objects. Some kinds of apps use ridiculous amounts of these resources and leave them low for other apps, and when you have several apps that use ridiculous amounts (or have resource leaks), then you run into trouble. Applications that inadvertently or because of bugs don't return allocated resources to Windows control are generally what causes this type of problem. This can also be caused because the resource heaps become fragmented and there isn't sufficient contiguous available resource memory in the heap(s) to support the amount of allocated resources requested by a particular application.

You can have 8GB of memory free and still run out of system resources. This is one of those "annoyances" about the architecture of Windows that we just have to deal with. With Dragon NaturallySpeaking, which is a big resource hog, if you're using it all day long constantly as well as constantly loading and unloading applications, then you should periodically close and reopen your user profile. You don't need to shut down Dragon in most cases, just go to "Open User Profile… And simply select your current user profile and reload it (reopen it). This will close your user profile and save it, then reload it. In many cases this is all you need to do. On the other hand, Microsoft Word has always been a primary source of resource leaks. Opening and closing numerous documents over the course of a day or opening and closing Microsoft Word 2010 numerous times during the course of a day can also cause this. DNS may be experiencing the problem with low system resources, but it isn't necessarily DNS that's causing them. I have 24 GB of RAM just like Lunis does and if I push the use of Dragon and/or Microsoft Word, or a lot of different applications opening and closing over the course of the day I can get this also. Although it's rare for me, but I've seen it.

The only real solution is to find out what's using all your resources and not run those apps. Or, just periodically shut down everything and relaunch your applications. Sometimes it doesn't hurt to close Dragon entirely and reopen it.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower®: We don't make Dragon NaturallySpeaking, We make it better!

When you have eliminated the impossible, whatever remains, however improbable, must be the truth. - Sir Arthur Conan Doyle

-------------------------

How would you suggest finding the "offending" apps that are drainIng my system and then closing them down?

-------------------------

DNS 12.0 Pro (KnowBrainer + VoiceComputer  - latest versions) Buddy 7G (2nd gen) USB + Sennheiser MD 431 II - Toshiba Satellite Core™ i7 2670QM laptop 4 cores/8 threads 6 MB L3 cache 6 GB DDR3 RAM (1333 MHz) + MacBook Pro with Retina display (i7 2.7 Ghz); 16 GB RAM; 8 MB of L3 chache; 751 GB Solid State Drive (using Parallels 8 with Boot Camp).

That's much easier to say than do because many of the hungriest applications are absolutely necessary (like Microsoft Word, Outlook, Excel and Dragon). About the only recommendation we can make, aside from Chuck's recommendation to occasionally close and re-launch power-hungry applications, would be to use the process of elimination by killing Processes in the Task Manager.

Note that if you find any applications that you don't want to automatically launch with Windows, you can remove the checkmark from the offending apps in your System Configuration. Every few months, we find a new unwanted app that needs its checkmark removed; like Nuance's SSEreg spambot. Say your KnowBrainer Start MSconfig to open your System Configuration utility to the Startup tab to begin the process.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

I appreciate all the help on this little "challenge"/ "opportunity for growth" item. Thanks guys! 

Is Windows 8 (e.g., Windows 8 Consumer Preview) - any better than Windows 7 with regard to the resources used? Does it look as if the final version of Windows 8 will take up less resources than the current Windows 7?

Is anyone using Windows 8 who used to have the Word 2010 "hang up"/ low system resources problems but they are not now because of the switch to Win 8?

When I've had the issues I described earlier (e.g., Word hanging up and thus, everything else hanging up) I've tried shutting down my system all together and rebooting but it still does the same thing - hang up after a few minutes. Again, it just seems weird that it would work perfectly fine in the morning and by afternoon be so temperamental - even after a reboot. My "solution" was to bring out my MacBook Air, which is running Parallels 7 and Windows 7 along with DNS, and bring up everything I need to complete on that machine - using my flash drive that is home to my user files. Of course, I haven't run the MacBook Air all day so I don't know if I would eventually have the same problem with it as I am having with my PC (in the afternoons) but it still is a "solution" for me at this point when my PC just doesn't want to work. (No, I'm not wearing a black turtleneck...) ;-)

-------------------------

DNS 12.0 Pro (KnowBrainer + VoiceComputer  - latest versions) Buddy 7G (2nd gen) USB + Sennheiser MD 431 II - Toshiba Satellite Core™ i7 2670QM laptop 4 cores/8 threads 6 MB L3 cache 6 GB DDR3 RAM (1333 MHz) + MacBook Pro with Retina display (i7 2.7 Ghz); 16 GB RAM; 8 MB of L3 chache; 751 GB Solid State Drive (using Parallels 8 with Boot Camp).

I have finally found the cause of the error message in Word 2007 but not a cure unfortunately.  Anybody else can try this as an experiment if they are getting this problem.

The problem is the DNS COM add-in in Word 2007 options.  With this option checked, the 'Not Responding" message appears the majority of time when you try to save or close a Word 2007 document.

Try this as an experiment:

open a Microsoft Word 2007 document (you can even try this with Word 2010 using DNS 11.5 Pro).  Click the "Office Button" in Word 2007 ("File" in Word 2010) > Word Options > Add-ins then at the bottom of this window where it says, "Manage," select "COM add-ins" and then click "Go."  Then temporarily uncheck the "Natspeak" Add-in and click "OK."

Now try opening and closing a Microsoft Word document 

If you uncheck the DNS COM add-in temporarily and click "OK," then ALL Word 2007 documents close down normally and naturally as they should do.  Obviously, with the DNS COM add-in unchecked, you cannot dictate at all in Microsoft Word 2007.

So my summarisation is that the DNS COM add-in for Microsoft Word 2007 using DNS 11.5 Pro needs an update.

Thanks

-------------------------

andy t  



DNS 11.5 Pro, KB2011, Win 7 Ultimate/64 Bit, Inte Core2 Duo CPU  T9400  @  2.53 GHz 4.00 GB RAM. Plantronics CS60USB

 

 

For most end-users, the differences between Office 2007 and Office 2010 are minor but we definitely appreciated Office 2007 after using Office 2003 when working with multiple Microsoft Word documents and the fact that a slightly stripped down version of Word is included with Outlook instead of having to share the same application, which was occasionally NaturallySpeaking problematic. However, we don't think Word is the culprit.

We have run into a few Microsoft Word not Responding messages but most of the time, NaturallySpeaking just freezes. You can tell by toggling off the microphone. When you attempt to toggle the microphone back on, it will refuse to turn on. In our situation, when GoodSync (auto backup utility) runs (every 2 hours) it will occasionally lock NaturallySpeaking, Internet Explorer and Microsoft Word for as long as 20 seconds but we occasionally experience these timeouts with no explanation. Our understanding is that Nuance is aware of the problem and even agrees that the issue is serious. Unfortunately, we doubt you'll see a fix until Ver. 12 is released. This is something that many of us will probably have to learn to live with; at least temporarily.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012