KnowBrainer Speech Recognition
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Topic Title: lost key
Topic Summary:
Created On: 06/16/2019 04:46 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 lost key   - cripp7 - 06/16/2019 04:46 PM  
 lost key   - Lunis Orcutt - 06/16/2019 05:44 PM  
 lost key   - cripp7 - 06/17/2019 05:50 PM  
 lost key   - Lunis Orcutt - 06/18/2019 10:24 AM  
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 06/16/2019 04:46 PM
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cripp7
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Posts: 80
Joined: 07/31/2010

I was going to reinstall my windows 10 to start out fresh, however I lost my keys for DPI 14 and I need to know how to retrieve it so I can write it down in a safe place. I was also having trouble with Google Chrome Dragon web extension not functioning correctly. Neither does Click-by-Voice does not work. I also tried it on the Microsoft Chromium Edge Dev, nothing on that worked either.

so how do I retrieve my key?



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 06/16/2019 05:44 PM
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Lunis Orcutt
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Posts: 37465
Joined: 10/01/2006

Can you still open DPI 14? If so, all you have to do is click the Help menu followed by clicking About Dragon to view your serial number. 

 

Note that 1 of the perks KnowBrainer customers receive is the ability to recover their serial numbers, on any software they purchase, within 24 hours; usually within 30 minutes. We have been saving everyones serial numbers for nearly 2 decades, for exactly this reason. Your only alternative option is to contact Nuance (800) 654-1187. 



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 06/17/2019 05:50 PM
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cripp7
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Joined: 07/31/2010

thank you, I got it. I actually just bought DPI 15 so I'll be installing a newer version, not doing an upgrade but a full-blown install. So hopefully that'll help.

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 06/18/2019 10:24 AM
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Lunis Orcutt
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Posts: 37465
Joined: 10/01/2006

All Dragon releases are full copies and have always been full copies (upgrades and full copies). You only needed to purchase an upgrade. Our complimentary installation/manual recommends uninstalling your previous version of Dragon and then installing the upgrade as a full copy. This is a good reason to purchase from a Professional reseller rather than an over-the-counter box processor or Nuance.



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Forum Mission Statement
Trial Downloads
Dragon/Sales@KnowBrainer.com 
(615) 884-4558 ext 1



KnowBrainer Speech Recognition » NaturallySpeaking Speech Recognition » lost key

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