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Topic Title: Dragon won't start-up – Cedric
Topic Summary: Question From ScanSoft Forum
Created On: 10/10/2007 12:34 PM
Status: Post and Reply
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 Dragon won't start-up – Cedric   - Lunis Orcutt - 10/10/2007 12:34 PM  
 10/10/2007 12:34 PM
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Lunis Orcutt
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Posts: 33864
Joined: 10/01/2006

Question From ScanSoft Forum
Some time ago I purchased Dragon Naturally Speaking standard 7.3, but at the time didn't install it. I have now tried but am having problems.Q1) I go to the "free online support" tag & the 1st thing it demands is my credit card details. Is there anyway of getting them to help me without being charged? The install appears to go OK to the end, but on finishing a blank screen remains with the mouse busy icon (ie hourglass). After many minutes I close & it tells me the program is not responding. On closure the error message is:-"Naturally Speaking failed to run installationThe remote procedure call failed."When I attempt to do the volume adjustment & choose the default sound system "C-Media Wave Device", then start the volume check it tells me the sound level is too low. If I choose one of the modems that are the other sound systems listed it tells me it is not responding. I can hear plenty in the headphone, so the sound output is definitely working.  I am running XP/home on an AMD Athlon XP1700+ (about 1.5GHz) with 512MB RAM, & plenty of spare HDD.
As far as NaturallySpeaking Standard 7 installing is concerned, it is installed.  If it wasn't installed, you wouldn't be able to run the Audio Setup Wizard.
Nearly all integrated soundcards produce substandard results and the $4 microphone that was included with your Standard 7 software is completely unacceptable.  Under the right circumstances it will pass the Audio Setup Wizard but neither your soundcard or microphone are what we would refer to as “acceptable” for speech recognition.  One of the least expensive high-quality options would be to purchase a KnowBrainer Hands-free microphone and bypass your existing soundcard with a USB Pod external soundcard.
DNS Standard is basically nothing more than a speech recognition appetizer and Ver. 7 is 2 full versions out of date.  Our second recommendation would be to upgrade to Preferred 9.5 which, oddly enough, is the same price as upgrading to Standard 9 but you may as well have the additional perks and amenities that DNS Preferred has to offer.  However, if you do decide to upgrade to Preferred 9.5, you will need to minimally double your RAM.
As far as getting charged for technical support is concerned, the forums may be a little slower to respond but they're always free and are usually better.

Lunis Orcutt (615) 884-4558 x2
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