I am reporting a problem with the Nuance DNS 9 Preferred Mobile Edition package which includes the DNS 9 Preferred software, an external headset/microphone by HS-GEN, and a Philips 7630 VoiceTracer Digital Recorder with its software.  Unfortunately, the included Philips recorder will NOT work with the included external headsset plugged in as packaged by Nuance.  After ordering and returning the complete set from Buy.com 3 times and finding the exact same problem with each package, we determined that there is a solution -- buy a cheap stereo-to-mono microphone jack adapter from Radio Shack (cat #274-368) and the problem is corrected.  The problem is caused because the mono mike jack in the Philips 7630 is not universal -- it will not accept the stereo jack from the supplied headset and make the connection as it should. This is a Philips problem because of the defective jack but also a Nuance problem because they packaged the 3 items together without verifying their compatibility.  I would recommend to others to buy all 3 components separately and not the Preferred Mobile Edition bundle/package.  I am sure we will be very happy with the software once we have it fully trained but so far this has been a difficult experience with over two months waiting to get to use the product involved along the way.  I regret that I was unaware of this forum before my initial purchase.

Unfortunately, as you have found, the components of the NaturallySpeaking Mobile product are chosen by Nuance more for their ability to provide a bundle that falls in the correct "consumer price bracket" than for their overall accuracy and usability.The headsets provided with all the NaturallySpeaking boxed products (with the possible exception of Wireless) are simply to provide the user with something to play with until they buy a "grown up" microphone.  The Philips recorder is OK for speech recognition but there are far better digital recorders for serious use.As my Granny used to say "Tha' gets wat tha' pays fo' ".  For an area like speech recognition it is far better to purchase from a specialist reseller who actually uses the products and is able to give accurate advice and support.  Sadly such resellers don't have the buying power of Nuance and their "bundles" will be more expensive - but at least they will work!(Of course I could be biased )Graham

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www.itspeaking.co.uk

As Graham recommends, it's best not to purchase or take advice on speech recognition software and speech recognition peripherals from places like buy.com.  You may save a little money up front but you'll pay a much heavier price tag in the end because you don't get technical support or the right advice.

Please note that Graham is one of those speech recognition experts ;-)

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