Hello. I seem to be having some problems with the computer not carrying out certain commands. Dragon recognises the commands and they come up in the right-hand corner of the page, but do not actually carry out the action. This has historically happened with the MouseGrid and seemed to rectify itself somehow after me not using the computer for a while. It now won't actually click the mouse when I say "mouseclick". Any ideas? Thanks.

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We will probably need more information before we can answer this question. Do you experience this problem in all applications or just one? Are you experiencing this problem on a network application or local workstation program? What types of commands are failing to deploy; Advanced-Scripting or boilerplate text?

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It doesn't seem to be just one application, as when it happened with the MouseGrid I tried using it on the desktop as well as in Internet Explorer and Windows Explorer. I'm not quite sure what you mean by boilerplate text but the commands that it has failed on have been the built-in commands such as MouseGrid, and mouseclick, as well as Advanced Scripting commands. "Mouseclick" wasn't working yesterday but now that I've turned on the computer today seems to be working again. It's rather intermittent! Whether that doesn't sound overly helpful!

Are you using the manufacturer OEM USB microphone that was included with your copy of NaturallySpeaking Professional? We are only asking because we didn't see this information in your profile. The OEM sound system is basically just a starter and 1 of its weaknesses is noise cancellation. The microphone also has a very small microphone element which has very little distance tolerance. Our 1st recommendation would be to rerun the Audio Check to see if that helps to clear up the problem.

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No, I'm actually using an Andrea noise cancelling headset. Thanks for your advice - if it happens again rerun the audio check and let you know if I have any further problems!

Try attaching a copy of your Dragon log. The Dragon log may point to the problem, though that is not an absolute guarantee. But at least we can see what your hardware configuration is. Also, telling us that you're using an Andrea noise canceling headset is like saying "I drive a Ford". It begs the question, what Ford? Please give us the make and model of your headset because Andrea makes a number of different headsets and they are all noise canceling. We need to know specifically which make and model of Andrea headset you're using.

Chuck

Getting technical support rule #1: When asking questions or describing problems, express yourself as if you were attempting to describe the Mona Lisa to a blind person.

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Thanks Chuck. By my Dragon log do you mean my recognition history? If not, where would I find it? The headset that I'm using with this machine is NC-181VM USB Andrea antinoise. Hope that's a little bit more helpful!

Yes, your microphone is basically okay but not ideal. Falls low on the list of optimal microphones/soundcards, but still better than many cheapo retail microphone/headset combinations. The hardwired USB SoundPod with this microphone is one area where Andréa excels.

Dragon log is located in a folder that may be difficult to find. However, there are two ways you can locate it.

1.  By voice command you can simply say "open show Dragon log" then simply attach the Dragon.log file to your response to this post (thread).

2.  simply go to the Start menu | All Programs | Dragon NaturallySpeaking 11.5 | Show Dragon Log and follow the same instructions for attaching it.

You don't have to worry about changing the extension because the KnowBrainer forum (new forum) will allow us to view the Dragon log directly this without having to have you posted it as Dragon.txt. Also, Either Way, Windows Explorer will open with the Dragon.log file highlighted.

Chuck

For the things we have to learn before we can do them, we learn by doing them. - Aristotle (384 BC - 322 BC)

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Thanks Chuck. I will have a look through the microphones threads as well, thanks.

Scubajim,

Sorry for delay in getting back to you, but you know the old saying that when you're up to your ass in alligators, it's hard to remember that your first objective was to drain the swamp.

The first thing that I found, which is probably why you're having problems with commands, mostly I suspect in Microsoft Word, is due to the fact that you haven't disabled the Windows advanced text services (ctfmon.exe).


16:00:53 Info: 'C:\WINDOWS\system32\ctfmon.exe' is running

You have to disable this or command execution, particularly in Microsoft Word, will go to hell in a handbasket.

In order to disable this, you simply close your user profile (saving it and then closing it), and then click on the "Administrative Settings…" the Tools menu on the DragonBar.

In the Administrative Settings dialog, make sure you have the following setting enabled:

If you're still having a problem after changing this setting, or ensuring that it's properly set, let us know and we'll take it to the next level.

Chuck

If there's more than one way to do a job, and one of those ways will result in disaster, then somebody will do it that way.  (variant of Murphy's law - Edward A. Murphy, Jr.)

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I just started experiencing the same problem, myself. After a short period of time when everything is working well, suddenly I will start getting strange reactions to dictation. I have gotten the HOOKERR_NONOTIFYWINDOW message referenced in other messages, along with the SENDKEYS CANCELLED message. I've even had a KEYWORD EDIT box pop up. I get this in Microsoft Outlook 2007, WordPerfect X5 as well as Microsoft Word 2007. Commands just stop working and error messages pop up. Sometimes, DNS stops responding altogether. I am using DNS 11.50.100.052, and I don't have Adobe reader installed, as I use Adobe Acrobat 9.5.1 for all PDF files.

Any suggestions or help you can offer would be greatly appreciated. This has worked great for years, I don't know why it's doing this starting this week.

You are probably a victim of the recent Adobe Flash 11 browser update which is similar to the Adobe Acrobat Reader problem. We have attempted to compile the latest information in the NaturallySpeaking Quick Tips (in the KnowBrainer Wikis section of the forum) which you will find when you look up “Hookerr”.

We would be somewhat surprised if this remains an issue much longer since Adobe is 100% to blame for these difficulties. We don't know how Nuance is handling the situation but considering Nuance's size and the fact that it is Adobe's sloppy coding that is negatively impacting NaturallySpeaking, we would think that the threat of a lawsuit would get this problem fixed pronto but note that it is Adobe that needs to fix the problem; not Nuance.

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I certainly hope that Nuance is able to solve this problem ASAP.  It's becoming a situation that is untenable: I not only am experiencing multiple problems with NaturallySpeaking not being able to carry out commands – the Dictation Box is practically useless – there are times in which in the middle of dictation it takes NaturallySpeaking about 1-2 full minutes to figure out what I just said (last uttered phrase) and come up with the correct response.  Then it's back to somewhat normal response times.

 

Creating a new user file does nothing – same exact problems, almost from the get go.

We've been experiencing some odd latency issues over the past few months where approximately every 3rd phrase, that we dictate, takes about 15 seconds to land in the document. The 1st 2 dictated phrases land without delay but the 3rd phrase takes far too long. Approximately once every couple of hours, NaturallySpeaking takes a full 3 min. break. We've been racking our brains trying to figure it out and for a couple of days, a few weeks ago, the problem disappeared but then reappeared for several more weeks. This may have absolutely nothing to do with the situation but early yesterday, we deleted the temporary files in our Internet Explorer browsing history along with cookies and passwords. NaturallySpeaking has been running extremely efficiently since that move but it's too early to tell and for the life of us, we can’t imagine how this would directly affect NaturallySpeaking.

If it's not too much trouble, you might give our procedure a shot and report back. We are probably way off the mark but it won't hurt to double check.

If you continue to have difficulties with the Dictation Box, try substituting NotePad. We don't know if you're using KnowBrainer but we have added a number of commands that in many ways, will make NotePad equivalent to the Dictation Box on steroids. We have also experienced some instability issues with the Dictation Box.

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I'll give this a try over the weekende - thanks!

 

Unfortunately, this did not prove successful. Nonetheless, I am grateful for the suggestion. I'm willing to try almost anything at this point.

highland99,

It's not Nuance's problem to fix. Adobe Systems has to fix this problem simply because Nuance has no way of getting into the source code for Adobe products and utilities.

That being said, Nuance has recently updated their technote with regard to the COM reported an unexpected error code: details are HOOKERR_NONOTIFYWINDOW. Take a look at the following. You should find the solution to the problem:

http://nuance.custhelp.com/app/answers/detail/a_id/6224/kw/6550

Chuck

... a computer is a stupid machine with the ability to do incredibly smart things, while computer programmers are smart people with the ability to do incredibly stupid things. They are, in short, a perfect match. ~Bill Bryson

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Thanks Chuck for this info!

 

I was able to turn off Shockwave in Firefox and Chrome (the only two browsers I use).

 

However, I am having a problem with the first portion of the instruction set on Nuance's webpage (the one you noted).

 

It provides an instruction set with regard to Adobe Acrobat. I don't have Adobe Acrobat Reader installed; rather, I'm using Acrobat Professional 9.5.1.

 

Under the Professional Preferences settings, there is absolutely no setting related to the following (from Nuance’s support page):

 

Part 1: Disable Protected Mode in Adobe X:

 

To avoid this conflict, use the following steps to disable "Protected" mode within Adobe Reader X:

 

Start Adobe Acrobat X.

Go to "Edit > Preferences > General Tab". 

Uncheck "Enable Protected Mode at startup".

 

More particularly, there is no setting or nothing which notes "Enable Protected Mode at startup."

 

Question: is it therefore necessary to complete BOTH  Part 1 and Part 2?

 

Or will the completion of Part 2 suffice?

 

If so, I'm unfortunately experiencing the exact same problems – no change whatsoever. I've closed down Chrome and Firefox (in my own testing) and restarted both: again, no change whatsoever even though Shockwave has been disabled. Same problems still continue.

 

Any additional info would be most appreciated. Thanks!

 

No need to respond to this prior posting: Switching back to the prior version of Flash (as you originally recommended) seems to have solved the problem – at least for now.

 

Now running version 10. 3.183.20.

 

Thanks!

 

First, you were reading too much into the Nuance technote. "Protected mode" only applies to Acrobat reader X. It does not apply to Adobe Acrobat X (full version), nor does it apply to any previous version of Adobe Acrobat (full version). Again, it only applies to Acrobat reader X. You can thank Nuance for that screwup because they talk about Acrobat reader X in one breath and then specify Adobe Acrobat X below that. Nonetheless, it only applies to Acrobat reader anyway.

Second, you did not have to go back that far. All you had to do was to go back to 11.2.

(Released 5/04/2012) Flash Player 11.2.202.235 (159 MB)

Going back to 10.3 may or may not cause any problems for you since you're using Windows Vista (God bless you and God help you), but you may find from time to time that certain Internet videos may not run properly without 11.2.202.235. In addition, it's a good idea to turn off the Adobe automatic update (i.e., make sure that the automatic update is set to prompt before installing.

Lastly, God only knows when they'll be a full fix. It took Adobe and Nuance three months to fix the Acrobat reader X issue.

Chuck

Education is when you read the fine print. Experience is what you get if you don't. - Pete Seeger

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Thanks once again for the info, Chuck! Much appreciated.

 

Forgot that I had not updated my user info in quite some time: I've been running Windows 7 Professional ever since it was first released (you are absolutely correct – Vista was an absolute nightmare).

 

 

I'm having the exact same problems. Hope there's a solution soon.

No worries about the delay - I was away for the weekend anyway! I change the setting now so fingers crossed that that will resolve the issue. Thanks for your help.