Sometimes after I close Microsoft outlook and reopen it, I get this error message. After I have clicked okay, Dragon stops working and I have to restart Dragon and sometimes the computer.

It doesn't happen very often, may be a couple of times a week. I just wonder what it is and whether I can avoid it. My guess is it has something to do with how I close Microsoft outlook? I close it by saying "close the window". Then I say "open Microsoft Outlook". I do this several times a day to get the cursor on the last received e-mail. Then I don't have the use my computer mouse.

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

-------------------------

Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

Hi Mosken,

in Outlook 2010, if you use the default setup, you can always go to the top of the list of e-mails by saying (or pressing) the home key.

Rüdiger

 

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Well, it's past the point where we can make any changes in the code, but we can still make changes to the Easter Egg!

My cursor moved to the home tab, but I didn't get to the last e-mail.

Thanks! :-)

-------------------------

Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

Mosken,

You can't say just "home" because it will go to the Home Ribbon. You have to say "press home key" or "press end key" to go to the first e-mail message or the last e-mail message respectively. Also, focus needs to be on your e-mail messages. You can also try saying "switch to inbox", which should put you at your first e-mail message highlighted in the Inbox. Otherwise, if the focus is not on the first e-mail message in your inbox, then no amount of pressing the home key or the end key is going to cycle through your e-mail messages, nor will any command do this. If you open Microsoft Outlook and the focus is on the left pane (folders list) then you can simply say "tab" or "press tab" or "press tab key" to switch the focus to your e-mail messages. Then you can say "press home key" or "press end key" to go to the first or last e-mail message in your Inbox.

A little experimentation will give you the correct voice commands for dealing with your particular situation.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower®: We don't make Dragon NaturallySpeaking, We make it better!

"About the time we can make the ends meet, somebody moves the ends." Herbert Hoover

-------------------------

Hello

I'm a translator using DNS version 11.5 premium with Windows 7 (62 bit) and Word 2010 and lately DNS has been hanging more and more frequently giving me a Runtime error message, at which point both Word and DNS no longer work and I need to restart everything again. My laptop is a Dell i7 machine with 8 GB of RAM.

Any ideas?

 

Eli Birnbaum 

Eli,

There are any number of unique situations in which you might get a runtime error message. Without the verbatim error, it's difficult to tell exactly where the problem is coming from.

The first thing that I would suggest you do is to drag a copy of your Dragon log on to your Windows desktop and rename it from Dragon.log to Dragon.txt. The reason for this is that we cannot view your Dragon log if you attempt to attach the original Dragon log file which has the filename and extension Dragon.log. It must be renamed to Dragon.txt. Don't worry, it's a text file even though it has the extension *.log. Your Dragon log properly renamed and attached can give us a lot more information about what's going on with your system relative to these errors.

Second, since DNS is integrated into Microsoft Word, it is more likely that it's Microsoft Word that's causing the problem and taking DNS with it because of that link. This is where the Dragon log is helpful in terms of determining exactly what starts and what is causing the problem. It is unlikely that DNS is the cause. It's more likely that Microsoft Word is causing DNS to hang rather than DNS causing Microsoft Word to hang. In short, more often than not, problems like these start with Microsoft Office applications. In order to be absolutely certain where the problem is coming from, the verbatim error message is necessary.

Unfortunately, without this information you're just spitting in the wind.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower®: We don't make Dragon NaturallySpeaking, We make it better!

Getting technical support rule #1: When asking questions or describing problems, express yourself as if you were attempting to describe the Mona Lisa to a blind person.

-------------------------

OK here is my Dragon log file renamed to .txt file. The program crashed thretimes today within an hour, which is getting to be a bit much.

Although I renamed the .log file, it ended up named Dragon.txt.log which may be Ok, but just to be sure, I also copied the contents to a new text file in notepad and named that file a copy of Dragon, and I am attaching both, which should be identical. 

Eli

Hello again

DNS just froze up on me again, but this is the first time I can remember that Word 2010 didn't hang as well but continued to function. I'm attaching the latest log file.

Cheers

Eli 

Hello

Well, my Dragon and Word are getting more and more ornery and unmanageable, and I may soon be forced to go back to my Dragon 10 and Word 2003 machine, where I could at least work for an hour or more without these maddening runtime error crashes.

I'm attaching the most recent logfile right after the latest crash. By the way, I noticed that part of the error message in my log file was identical to an error message in a log flie reported earlier on this forum by mawdem on 01/17/2011. 

Eli 

Have you disabled Windows UAC? This is always a good idea but judging from the Dragonlog, it looks like you have disabled that utility. There are a lot of com and RPC server errors in your log which doesn't point directly to anything other than problems with NaturallySpeaking linking to certain applications; especially something called formfiller which might have an incompatibility issue with NaturallySpeaking.

We additionally recommend doubling your RAM and turning off your page file but not before increasing your RAM.

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Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

Hello

I've got 8 Mb of Ram on my laptop; is that not enough?

I found a reference to formfiller.exe in a KnowBrainer forum (see below) so if that is a problem, it is apparently an internal DNS issue:

formfiller.exe is a utility brought over from OmniForm, an old ScanSoft application. It is not an app per se. Its primary function is to provide support forms and templates in standard text based documents (i.e. Microsoft Word), Advanced Scripting and InfoPath forms. It has nothing to do with filling out forms on webpages because that's handled by WebIE (i.e., when you select "Enable HTML support" in the Dragon Options dialog | Commands tab, along with its suboptions). For example, the sample forms included with DNS use formfiller.exe. Microsoft's InfoPath forms use formfiller.exe. When you use variables in Text and Graphics macros, the handling of variables is done through formfiller.exe. Since it's a utility, it's only loaded when required and it's loaded by natspeak.exe. That's why you see it sometimes and at others you don't. If you notice, double-clicking on formfiller.exe does not produce any results. The fact that a particular file in the program as an extension of *.exe doesn't make it an application, it just means that it's a self-contained executable that functions on its own when called. It's been around since at least DNS 9 through DNS 11.5. I wouldn't worry about it because there's nothing you can do about it or do with it anyway. Chuck Runquist Technical Project Manager VoiceTeach LLC   any further suggestions?   Thanx   Eli B.

 

DNS 11.5 just gave me an error message again but this time it was while working in PowerPoint and not in Word. Unlike the crashes with Word, where I need to restart the computer to get it working again, PowerPoint did not freeze up and I was just able to continue working with no apparent problem after teh error message. Am attaching the new log file

 

Thanx

Eli 

still getting the same crashes daily. Can I just remove the formfiller functionality without further impacting my DNS 11.5 or is that not a great idea?

Apparently formfiller.exe is behind most of my crashes according to my dragonfile.

 

Eli Peartree 

BamaMom,

 

I don't think you have the same problem, although it seems related somehow. You are using DNS 11.5 Home, and you use it to dictate medical transcription obviously. That's not a fault, to start with, however ...

 

After starting the session, you have been dictating quite happily until around 12:45 when things started to get really weird. That was when you were in some kind of EMR or text template where Dragon has a hard time keep up the synchronization between text and audio, and the error has been thrown particularly by a method calling on the text control failing this time.

 

That was really quite the "norm" really with version 11-11.5 and has been resolved (as far as we can tell) in version 12-12.5 So the help you really need would be to upgrade to the current version of DNS.

 

While you are at it, you should also consider to minimally upgrade to the Premium version, giving you the option to manage your custom vocabulary in some ways, which is something that cannot be done with the Home version. Being the nice guy that I am, I might provide you with a personal, private only, one install only (or else your computer will explode) workaround in here if you decide on buying the Premium version from Lunis.

 

Rüdiger

 

PS: as an aside, since the log file that you have posted contained certain amounts of personal data, if I am not mistaken, which probably shouldn't be visible to the public - you most definitely were not aware of this -, I have also decided to remove it, being the nice and helpful moderator that I am.

 

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Well, it's past the point where we can make any changes in the code, but we can still make changes to the Easter Egg!

I am having this same problem and it is very frustrating! I have attached my dragon log...HELP, please!!!!!

Mosken,

in addition to Chuck's solid advice, in Microsoft Office 2007 you can also say these in order to get to the bottom and the top e-mail.  I'm just assuming they will work in office 2010 as well.  Give them a try.

"Go to top,” "Go to bottom,"

"Move to top,"  "Move to bottom"

"Go to beginning," "Go to end,"

"Move to beginning," "Move to end,"

"Go to start," and one of the move to bottom commands above.

"Move to start," and one of the move to bottom commands above.

Cheers

-------------------------

Tiger Feet

| DNS 12 Professional | KnowBrainer 2012 | Windows 7 Professional /64 Bit | Intel Core i7 Quad Core 3840QM (2.80GHz) 8MB | 16GB RAM. | 240GB Intel 520 Series SSD Boot Drive | 750GB 7200 rpm Secondary Drive  | Plantronics Wireless Handsfree Microphone CS60-USB. |

Thank you both of you! Those are all very helpful! But to get them to work, I need to have the cursor in the window with the list of e-mails. If I have the cursor in another window like in a single e-mail, those commands are not working. To get the cursor back on the list of e-mails, I have to exit the program and start it over again.

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

The next release of KnowBrainer will eliminate many of these command issues such as having to have your cursor in any e-mail folder. You can say goodbye to all that inefficiency.

For example, if you want to go to your personal Inbox, from any point in Outlook, say In Box and the cursor will move to the Inbox and additionally select the 1st message. If you're in another application, say Check my E-mail to switch to Outlook, open the Inbox and select the 1st message. Saying the name of any folder (which doesn't include calendar, contacts, tasks etc.) will move the cursor to the 1st item in that folder (as opposed to the last message you were reading). To select the last item say Bottom. To go back to the top say Beginning and to select the 89th item from the top, say Down 89 to move instantly to that item.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

Checked my e-mail checked my e-mail

LOL "check my e-mail" didn't help, but "switch to Microsoft Outlook" works like I learned before on this forum.

Do you know what command to use to get the cursor in the e-mail so I can go up and down while reading the e-mail?

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

Many of the previously referenced commands will not be available until the next release of KnowBrainer.

We could've written a command that will allow you to scroll up and down the preview Window but from our perspective, it makes more sense to begin by responding to the message which nearly always includes the previous information at the bottom of the message (except for the occasional “upset the apple cart” person who insists on reversing the order just to be different).

To reply to an Outlook message say Reply unless you're in a situation where you want to convert a plaintext message to HTML (because it includes your signature). In that situation, substitute Respond for Reply. Wouldn't it be nice if everyone used HTML instead of boring plaintext? To read the message simply use 1 of the usual commands like Bottom, page down ect. To return your cursor to its previous position say go back.

Note that we always display KnowBrainer commands in Title Case Red and native NaturallySpeaking commands in lower case orange.

-------------------------

Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

I often need to read an e-mail no matter whether I have replied to it or not. When I'm in the preview window, none of those commands work. However, I can switch to the sent items and then back to the inbox. I think that may make it work. But still, I would need several commands to get there. It's much faster to close the window and open it again. That way I get out of the preview window and back to the last received e-mail.

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

Once that you are in the preview window you can use navigation commands such as page up, page down, scroll up/down, up1 down1

To switch between the navigation pane and the preview pane use Tab or Shift Tab 

-------------------------
Jomark

Oh my gosh, I just bought a laptop with only 6 MB RAM. I thought that was enough! I never heard 8 MB RAM is not enough! That is not what I have read here before.

I really hope you get your problem solved!

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

I think we are confusing our G and M here as memory is in GB (Gigabytes) not MB (Megabytes)

-------------------------
Jomark

Sorry, of course I was talking about gigabytes as everyone else. ;-)

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

yes I also meant Gigabytes and not Mb (Dell Latitude E6320 with 8 Gbytes, Windows 7 / 64 bit, Word 2010, 120 Gb SSD, i7 Pentium)

6 Gb of RAM is enough for most end-users and shouldn't be a problem. One of the reasons we are now recommending 8 Gb of RAM is because RAM is so inexpensive. Our Lenovo W520 originally came with 8 Gb of RAM which was plenty for our use but the Big Haired Lady wanted a little extra insurance in case a stick went bad so we purchased an additional 8 Gb of RAM or $79 from Lenovo who is famous for charging an arm and a leg for everything.

The point we're trying to make is that they're almost giving RAM away these days but until a few months ago, we were still recommending 6 Gb of RAM for non-power users so you should be fine. The real reason for having 8 Gb of RAM is for what we call “Windows forgiveness”. When you open an application like Microsoft Word and close it, you don't typically get back all of the memory. When an application starts misbehaving, it often takes a little more memory. For the most part, the real reason for 8 Gb of RAM is stability but even with 6 Gb of RAM, most end-users can safely turn off the page file and run completely in RAM. You might have to reboot your computer once every day or 2 while someone with 8 Gb of RAM might be able to go about a week but you get the idea.

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Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

Okay, maybe that can help with my Outlook express problems. I don't have any problems with word. I always turn my computer off at least every evening, sometimes more often. Turned off during the night because it's close to my bed. :-)

But Eli has 8GB RAM, so that couldn't be her problem?

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Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

RAM shouldn't be an issue for either of you.

6 Gb of RAM shouldn't be a problem for Outlook Express which is relatively light when compared to the size of Microsoft Word. If you have Microsoft Office, Outlook is part of that suit and we recommend substituting the full version of Outlook for Outlook Express.

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Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

Yes, I don't use Microsoft word much for English.

I have Microsoft office and using Microsoft outlook express. I don't understand what you suggest that I switch to? :-)

-------------------------

Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.

Mosken,

Microsoft Outlook Express is as old as the hills. It hasn't been significantly modified since 2001 and the last version number is 6.0. The only modifications were service pack releases for SP2 and SP3. However, the last service pack release (SP3) was in 2008. DNS 11-11.5 supports Microsoft Outlook Express very nicely, but it is still a poor man/poor woman's e-mail client.

I think the reference is to the fact that since you are using Microsoft Office 2010, why not use Microsoft Outlook 2010. In your signature line below your post, you indicate that you're using Microsoft Outlook 2010. Therefore, your post is a little confusing. Are you using Microsoft Outlook Express 6.0, or are you using Microsoft Outlook 2010. It's fairly easy to convert your Microsoft Outlook Express data files to Microsoft Outlook 2010.

The question is what e-mail client are you really using? Personally, I prefer Microsoft Outlook 2010 to any previous version of either Outlook or Outlook Express. In addition, Microsoft no longer supports Outlook Express. That is, you can download and install it, but Microsoft no longer provides Outlook Express, which was originally provided as part of earlier versions of Internet Explorer but hasn't been provided since Windows XP SP3.

Just looking for clarity on exactly what e-mail client you're using.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower®: We don't make Dragon NaturallySpeaking, We make it better!

"What you are aware of you are in control of; what you are not aware of is in control of you." - Anthony de Mello

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I'm sorry, I'm of course using Microsoft outlook 2010. Like the information in my signature. I bought that and changed to that program after recommendations at this board. Most of the time it works fine. Once and a while I have this problem I described at the beginning of this post.

-------------------------

Mosken in Oslo, I have used DNS since beginning of 2005.  I am now using DNS pro. 11.5.

Windows7 Home Premium, IE9, Microsoft Outlook 2010, i7, 2.20 GHz, 6 GB  RAM ASUS laptop, The Boom O michrophone, the USB Andrea sound pod and a wireless Optimax trackball mouse. 

I suffer from tendinitis in both arms and a complicated back pain condition. My native language is Norwegian.

I'm educated a lawyer from University of Oslo, School of Law in Norway in 1983.

The last 10 years I have been running the online Friends international support group for people living with chronic pain.