PC Spec:
Windows XP SP3, 3GB RAM, Intel I5 processor.
Office 2002

Dragon V10
VXi USB 100 headset

Issue: I use Dragon for just general dictation in Outlook and MS Word  but have noticed some very strange incidents of late.  Quite often than not the hotkeys set to control the microphone do not work, dictation accuracy is very poor and will often randomly move the cursor around a document.

When closing Dragon it seems to take for ever and I am sometimes presented with - 'this application cannot close as it is being used by another programme....or words to that affect'

 I have found that when I have nothing open (WORD,OUTLOOK,DRAGON)they are still running on the process list in Task manager and when I try to end the process it says that the operation cannot be performed.

 I am quite an experienced user of Dragon and have never seen accuracy of both text and commands so bad.  I get the feeling that there are permission problems at play here or some sort of other process running that is interfering.  My CPU Usage is always sat on 50+ even with no apps loaded?

Any advice or anyone else experienced this??

SHDragon.txt  (15 KB)

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I see you are running Windows XP.  Have you disabled Advanced Text Services?  This will keep ctfmon.exe from launching.  This application will wreak havoc with NaturallySpeaking causing jumping cursors and a myriad of other problems.  To see if it is running, open Task Manager (right-click the taskbar and click Task Manager) and check the Processes tab.

The simplest way to disable Advanced Text Services, is through NaturallySpeaking's Administrative Settings utility.  This is probably covered in NaturallySpeaking Quick Tips, but I'll give you the instructions anyway.  (I see you are using version 10, whereas I am in version 11.5.  The DragonBar menus have been changed, so I'll do my best to give you the instructions from memory.)

1.  On the DragonBar, click NaturallySpeaking, and then click Close Speech File.
2.  Once your profile has closed, click Tools on the DragonBar, and then Administrative Settings.
3.  When the Administrative Setting window opens, click the Miscellaneous tab.
4.  Next, check Disable Advanced Windows Text Services and then OK.

I would be curious to learn if this fixes any of your problems.

Todd

Todd Kermit
Principal
SpeechWise
todd@speechwise.com
www.speechwise.com

Dragon NaturallySpeaking 12.5 Legal, Lenovo ThinkPad T520, Intel Core I7 2860QM (2.5 GHz, 8 MB L3 cache), 6 GB DDR3 RAM (1333 MHz), Windows 7 64-bit, Plantronics CS55/Buddy USB Adapter