I am using DNS 9.51 with Windows XP and Word 2000. I've used it for years with no recent problem. Today I noticed that when I turn the mic on after it's been off for a long time and start to dictate, I get an error message: HOOKERR_NONOTIFYWINDOW. I then have to exit Word and DNS, and restart DNS and word, at which point the error message is gone.  But it pops up again later under the same circumstances. Any idea what's up and what to do?

Just out of curiosity, did you just download and install the new Adobe Acrobat Reader X which was released this week?

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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

Yes I did install Reader X, but the problem occurred before I installed it.

I was a beta tester for version 10 and when I downloaded and deployed the Version X Pro & Reader, I started having issues with DNS.  I never pinned it down to whether it was Reader or Pro or both, but since I uninstalled both, I have not experienced a COM error.  I have since re-installed the PRO version X without Reader and still have not experienced the COM error.

Both Nuance and Adobe were notified about the issue which is still listed as open but not confirmed.

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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

Are you really shure that the problem occured before you installed the new Acrobat Reader X?

Have you been able to solve the problem?

I have experienced exactly the same problem you have discribed and that was after I installed the new Acrobat Reader X.

Even a repair installation plus building a new dragon user did not solve the problem. I'm using a different version of DNS (DNS 11.0 legal German and Windows 7 ultimate 64bit), but the problem is really alike, so I think, Bill might be right with his conclusion.

Malte

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http://www.rechtsanwalt-rossbach.de  

-

Dragon legal 11.0 (German version); Windows 7 Ult. 64 Bit; 4 GB RAM; Intel Quad Core; Creative Lab Soundblaster Audigy; Sennheiser MD 431 II; 

I did uninstall Adobe Reader X after reading the various comments here, and I reinstalled the version that preceded the release of Reader X (which I think is 9.41). Since then, no further DNS problems. I have the newest update of Adobe Air installed--and apparently it's not messing with DNS.

Bill,
since I am a heavy user of Adobe Acrobat professional (version 8.0 so far) waiting impatiently to lay my hands on Acrobat X Pro, I'd be very interested to know whether you are still fine with it (as opposed to Reader X) , i.e. not getting any errors of the described or other kinds, before I pay roughly €240 for the upgrade only to run into problems with NaturallySpeaking or otherwise smash my delicately calibrated software topology...

Best, Marius

 

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DNS 12 Legal (GER/ENG) (12.00.100.044), Windows 7 Prof. 64-Bit, Office 2010 32-Bit, Jarte Plus, Philips SpeechMike II ProPlus, SpeechMike III , SpeechMike Air, PDCC 2.7,
Intel Core2 Quad Q9550, 2,83 GHz 2x6MB L-2, 8 GB RAM

Marius,

My recommendation would be to hold off on upgrading to Adobe Acrobat Pro X. It does not play nicely with DNS (any version). Although most of the problems are relatively minor, they are a major irritant, such as causing the Spelling Window to not accept the Choose # via voice command (you have to manually click your choices and/or any of the other options in the Spelling window), among other irritants.  I have decided to hold off until either Adobe or Nuance, or both, fix these issues. You can get away with installing and using Adobe Acrobat Pro X, but you won't find it is any less problematic than Adobe Reader X. That is, you can use either, but you'll have to put up with the bugs. Nothing fatal, but simply a pain in the butt.  The major problem seems to be with the installation of Adobe Air.  Uninstalling Adobe Air reduces the number and severity of conflicts with DNS.  Even so, Adobe Acrobat Pro X still has some major bugs, such as constant prompting that an error has occurred and do you want to terminate the program, which does not seem to create any particular problems if you do click on the OK button, but nevertheless should never arise.  This occurs regardless of whether you're running Windows XP, Windows Vista, or Windows 732 bit or 64-bit.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower® Ultimate

Be careful what you ask for. What you get might not be what you expect, or want. - Aesop (620 BC - 700 BC)

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Thanks, Chuck, advice taken (from you and Aesop...).

 Marius

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DNS 12 Legal (GER/ENG) (12.00.100.044), Windows 7 Prof. 64-Bit, Office 2010 32-Bit, Jarte Plus, Philips SpeechMike II ProPlus, SpeechMike III , SpeechMike Air, PDCC 2.7,
Intel Core2 Quad Q9550, 2,83 GHz 2x6MB L-2, 8 GB RAM

Marius,

to answer your question, since I have installed the retail version of Acrobat professional X, I have not experienced any additional COM errors like I was experiencing previously. I have not installed Acrobat reader X at this time. It is interesting that you and others are experiencing this error. Nuance technical support certainly will be interested in that as will Adobe support, I am sure.

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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

Bill,

thanks for your answer. One other question, if I may: Do you experience those other bugs or irritants Chuck mentioned like not being able to use the "Choose #" voice command in the spelling window?

 Best, Marius

 

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DNS 12 Legal (GER/ENG) (12.00.100.044), Windows 7 Prof. 64-Bit, Office 2010 32-Bit, Jarte Plus, Philips SpeechMike II ProPlus, SpeechMike III , SpeechMike Air, PDCC 2.7,
Intel Core2 Quad Q9550, 2,83 GHz 2x6MB L-2, 8 GB RAM

Marius - I have not had those problems.  Choose # works fine for me.


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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

Bill,

Assuming that you're working with the final release of Adobe Acrobat X, have you tried dictating into a note or comment box and then trying to do corrections?  I noticed that the Full Text Control indicator is green, but I still had a problem with the "Choose #" not functioning properly until I uninstalled Adobe Air in this situation.  Why that should correct the problem I have no idea. Otherwise, I have no other problems currently since I dropped Adobe Reader X and went straight to Adobe Acrobat X Pro.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower® Ultimate

"At times we shall simply have to admit that, one way or another, what we can neither explain nor understand certainly doesn't cease to exist because we cannot see how it does or why it should." - Dr. Mark Hyman

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Chuck-what do you mean by a comment box? Or a note? within Microsoft Word?

by the way, I'm not too sure that the problem with Adobe is due to Adobe Air. The reason I mention this is that I've had Adobe Air installed for longer (for another application) and before I started beta testing Adobe Acrobat professional X (and Adobe reader). Based on the fact that I have Acrobat professional X installed without Acrobat reader and I have had no COM errors seems to confirm that Adobe Acrobat is the culprit. Even while I was beta testing I uninstalled both programs completely then installed just the beta version of Acrobat professional X, without Acrobat reader. Then I used DNS successfully for couple of days with no COM errors. Then I installed Acrobat reader and within an hour or so started receiving the COM error.

 

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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

Bill,

I wasn't referring to Microsoft Word.  I was talking about opening up a document in Adobe Reader X (PDF) and then either opening a sticky note or comment box, dictating, and then correcting.  That's where I get the DNS Spelling Window not accepting my commands to Choose # even though the checkmark for Full Text Control is green.  Note the attached screen capture to understand what I'm talking about.  Problem doesn't occur anywhere else except in Acrobat Reader X.



Also, note the error message that I'm getting when I open Acrobat Reader X.  If you have any ideas as to why this is occurring (the error message), I would appreciate any feedback.  If I click on OK, it doesn't seem to affect the functionality of Acrobat Reader X.

As to COM errors, I've never gotten any of those.  I also would probably agree with you that Adobe Air may not be at the root of the problem.

Addendum: I went back and uninstalled and reinstalled Acrobat Reader X.  Apparently the original install was not completed correctly or wasn't bad install.  After doing this, the error message in the screen capture above was no longer.  Everything was working just fine except that I still experience the same issue with Spelling window when attempting to correct a dictation in a Note.  This seems to be persistent and sometimes can cause DNS to stop functioning properly in other areas as well.  In short, this problem still persists and is consistent across all versions of Windows with DNS 11.  Haven't tested it with DNS 10.1.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower® Ultimate

The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong, it usually turns out to be impossible to get at or repair.- Douglas Adams (1952 - 2001)

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interesting. But it doesn't look like I will be able to help you since I do not have Acrobat Reader installed and I won't install it for fear of initiating the COM errors again. However, within Adobe Acrobat professional X I opened a PDF file and then created a comment which accepted my DNS speech with no problems. Then I highlighted a word of the inserted speech and asked to correct that word and there was no problem in using choose #.


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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

What is the resolution for this?  I need to use Adobe Reader for a technical manual I am studying and I want to also be able to use Dragon.  Is there any update for either product that will resolve it?

Windows 7, 32 bit is my OS

 

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Jeri Lee

voice@dbic.net

Hi Jeri,

I don't know, whether Adobe have patched their Acrobat Reader X (and I don't want to try it out as I really went mad with the results, Dragon and the Acrobat Reader X caused on my system). For Dragon 11.0 there is no update or patch up to now as far as I know.

If you experience the same problems with Dragon 11.0 and the Acrobat Reader X (like other users did as well in the past weeks, if you look at other threads on this forum) , you can either swap to the older Version of Acrobat Reader 9.something or use another pdf-reader like Fox-it for example. There are quite a few different pdf-reader on the market, even for free.

Malte Rossbach

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http://www.rechtsanwalt-rossbach.de  

-

Dragon legal 11.0 (German version); Windows 7 Ult. 64 Bit; 4 GB RAM; Intel Quad Core; Creative Lab Soundblaster Audigy; Sennheiser MD 431 II; 

There are a lot of decent free PDF readers on the market including, interestingly enough, Nuance PDF Reader which we are using.

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Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

I just joined this site. I have to say that the above posts are an incredible resource and have made my day/week! I had the error described above hookerr_nonnotifywindow. I did a Google search for the error and quickly found this thread. I'm impressed that this is a free support group (Nuance is a pain to go through all of their channels), none of you are getting paid for this and have solved my problem quickly.

After reading the posts, I uninstalled Adobe Acrobat Reader and in the process of downloading the free Nuance PDF Reader referred to in the prior post. I am addicted to DNS and felt crippled with the problems mentioned. Just uninstalling Adobe Acrobat Reader appears to have resolved the problem and am looking forward to trying out the free Nuance PDF Reader as my new reader. Thanks again to everyone for their help on this.

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DNS 11.0 Professional

Windows 7, 4.0 GB RAM

AMD phenom (TM) II X4 925 Processor 2.80 GHz, 64-bit 

Plantronics BT Adapter, Plantronics Wireless Microphone 

Not to take anything away from the free PDF reader from Nuance, but there is a much more functional (and free) PDF reader available from Nitro PDF.

http://www.nitroreader.com/

 

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Bill
DNS Pro v12.5, KB 2012, Mtech Desktop PC (i7 960 3.2 gHz with 12 GB RAM), Windows 7 Pro 64-bit, 240 GB SSD, Philips SpeechMike 3500, SpeechWare 3-in-1 TableMike, Philips SpeechMike 5274 Classic, MS Office 2010 Professional

Excellent recommendation on the Nitro PDF Reader. Although we have only used Nitro PDF reader for a few minutes, it looks potentially better than Nuance's on Adobe's free offerings.

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Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

I saw this error and I think it had to do with Actobat X, so I uninstalled that, and other Adobe programs I was not using like AIR and Captivate and now, after a reboot, I start DNS and I get this error:

"Cannot load compatibility module support (GUID = {dd100104-6205-11cf-ae6-000e8a28647})"

DNS seems to load OK, but I wonder if I should re-install or ??

On WinXP SP2, Del Laptop, DNS 11.0 

Scott,

First of all, download and install the Windows XP SP3. There are a number of current applications that are not supported under Windows XP SP2. In addition, Microsoft no longer supports Windows XP SP2, which simply means that you're not getting any security updates or anything else and your system is vulnerable because of that.

Second, the only way to determine specifically to what that error applies is to have a complete copy of your Dragon log. Place a copy of your Dragon log on your desktop and change the filename from Dragon.log to Dragon.txt and then attach it to your response to this post. Do not include "log" anywhere in the filename. If you do, we will not be able to review it. The file must be uploaded as Dragon.txt. That is the only format that supports attaching your Dragon log to this forum, or any form for that matter. Don't worry, the Dragon log is merely an ASCII/ANSI text file. It has the extension *.log because that's the way that the Dragon support folks use it because they have an application that breaks it down for their purposes. Otherwise, it's just a standard text file.

The error in an of itself may be relatively harmless, but only the Dragon log can confirm that. Please don't cut off your Dragon log and send only part of it. We need the entire Dragon log in order to interpret the error.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower® Ultimate

The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong, it usually turns out to be impossible to get at or repair.- Douglas Adams (1952 - 2001)

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Thanks for your insights. I cannot upgrade to WinXP SP3 because my laptop is supported by our IT department and we have corporate conflicts with SP3. However, on SP2, my laptop is updated with the security patches, etc. I agree with you that this might be a one-time error due to my uninstall, etc. but I have taken your kind offer to look at my log file and I have uploaded that here. This is from C:\Documents and Settings\<user>\Application Data\Nuance\NaturallySpeaking11 and is only about an hour after booting up today. I started DNS, but have not dictated anything yet.

Scott 

Hi, I am experiencing this problem since a few weeks, after an Acrobat Reader update. I work with DNS Premium v 11 to translate in SDL Trados 2011. Each time I leave SDL Trados to make a search on internet, the message appear. I applied the suggested solutions. Now, I have no PDF reader at all but the problem remains. Very annoying because it distrurbsmy work! Any other suggestion? Thanks. Breuke

         Welcome to the World’s Most Popular Speech Recognition Forum

This is now a multitier problem. Adobe PDF Reader isn't the entire problem. If you're using Ver. 11.5, you should be able to work with the latest Adobe Reader but if not, you can always substitute another free PDF app such as Nitro PDF Reader.

It sounds like you're suffering from an incompatibility issue with Adobe Flash. You'll find several solutions when you look up “Hookerr” in the NaturallySpeaking Quick Tips which, if you are using KnowBrainer 2011 you can launch by saying “Open Quick Tips” or manually clicking the “NaturallySpeaking Quick Tips” link (located under the “Recommend Links” section of this forum).

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Click KB 2012 REV D to Download a 30 Day Evaluation of KnowBrainer 2012 

 

 

 

Breuke,

You may want to look at the solution I posted about that worked for me. It's in the 'Sendkey Canceled' thread.

http://www.knowbrainer.com/forums/forum/messageview.cfm?catid=4&threadid=11537&enterthread=y