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Topic Title: Dragon forced upgrades
Topic Summary:
Created On: 01/19/2020 08:45 AM
Status: Post and Reply
Linear : Threading : Single : Branch
 Dragon forced upgrades   - Ai - 01/19/2020 08:45 AM  
 Dragon forced upgrades   - Lunis Orcutt - 01/19/2020 02:01 PM  
 Dragon forced upgrades   - Ai - 05/02/2020 05:40 PM  
 Dragon forced upgrades   - Ai - 05/02/2020 05:41 PM  
 Dragon forced upgrades   - Lunis Orcutt - 05/02/2020 11:55 PM  
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 01/19/2020 08:45 AM
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Ai
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Did anyone else experience this.

Dragon refused to allow a reactivation of an earlier version thus forcing an upgrade purchase of D 15!

 01/19/2020 02:01 PM
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Lunis Orcutt
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You are permitted 5 activations of Dragon 11 - 15. If you cross your fingers and uninstall Dragon, you will usually gain back an activation credit. However if your hard drive crashes, replace a video card or you just have bad luck, you can easily lose 1 of your 5 activations. You either used your 5 activations or you purchased from an unscrupulous source and you are sharing your serial number with someone else. This is another good reason for ONLY purchasing from a knowledgeable reseller that knows what they're doing. If this happens with Ver. 15, contact Nuance in the UK and explain the problem. They can check your serial number to see if you have run out of activations or if someone else is using your serial number. You can usually get Nuance to rollback one activation (unless it's pirated) so technically you didn't have to purchase the DPI 15 upgrade but you are better off that you did.


PS: NEVER purchase Dragon from Nuance because you have no support. WORSE, never purchase Dragon from third-party resellers on Amazon, eBay and the rest because they are all illegal and selling pirated software. Nuance doesn't permit Dragon licensed resellers to advertise Dragon at a discount or even sell Dragon on Amazon. Dragon is now MAP priced. Places like Amazon charge 15% so even if an Amazon illegal reseller sells a full copy of DPI 15 for $300, they will lose their entire profit because their cost is $255. The profit margin on upgrades is even less so you know perfectly well that when you see a discount price on Amazon, it is pirated or has minimally been sold to more than one customer.



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 05/02/2020 05:40 PM
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Ai
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Hi

 

It was from Amazon direct, so genuine software.

 

Surprised no one has sued them yet.

 

Maybe that will come.

 05/02/2020 05:41 PM
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Ai
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"You can usually get Nuance to rollback one activation"

They refused to activate it telling me I had no choice but to upgrade as they were no longer supporting the older version. Quite frankly, when other companies can let you activate/deactivate through a portal then what is nuance's issues?
 05/02/2020 11:55 PM
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Lunis Orcutt
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While Amazon direct is genuine, it doesn't include support; unless you think Nuance's outsourced support counts  We find it interesting that Nuance forbids their licensed/certified resellers to offer Dragon on Amazon or any website other than their own.

You are correct about the Nuance rollback rules only applying to the latest releases but when everything works right, when you uninstall Dragon from a computer with an Internet connection, you should receive an activation credit. It simply doesn't always work.



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KnowBrainer Speech Recognition » General Topics / Other » Dragon forced upgrades

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