Dear All,  

Does anyone know why my words with dacritical marks (like patiënt, cliënt, röntgen) while dictating in Dragon Medical in a Citrix Client Window, are spelled without the diacritical letter? (like patint, clint, rntgen)?

Only if I dictate one word, like patiënt, in the special Dragon dictate window, place it into my document, then I can continue with diacritical marks.  

I hope you can help me.

Regards,

Denise

Denise,

Exactly what's happening is not clear to me because I can't actually observe what you're doing. However, words containing characters with diacritical marks, such as š, are higher than 127 in the ASCII table codes. In some cases, documents that you may be working with using a Citrix thin client may not recognize these ASCII codes. I can't tell you why it works after you do what you do, but the likelihood is a conflict between the words with characters containing diacritical marks and transferring it over a Citrix thin client to an EMR or other type of document.

You might want to review the help relative to using Citrix. There are some situations that are handled by affix provided within DNS that are explained if you review the help on using Citrix in the DNS help documents. I forget off the top of my head whether they're located on your hard drive under a specific help topic or whether they are located on the DNS 11 DVD. Nevertheless, you may find an explanation there.

Regardless, there are known issues when dictating to applications via a Citrix thin client. Also, there are known issues relative to dictating words that contain characters above the 127 ASCII code level in the ASCII tables. Words containing characters with diacritical marks fall into this category. One known issue is that if your application window doesn't support ASCII codes above 127, no amount of finagling is going to make it so. However, this doesn't seem to be the issue in your case. Your problem seems to be some sort of conflict between your Citrix environment and words with diacritical character marks.

Chuck Runquist
Technical Project Manager
VoiceTeach LLC
Home of VoicePower® Ultimate

The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong, it usually turns out to be impossible to get at or repair.- Douglas Adams (1952 - 2001)