KnowBrainer Speech Recognition
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Topic Title: 13 Premium to 15 Individual Pro upgrade not working
Topic Summary:
Created On: 05/31/2020 05:54 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 05/31/2020 05:54 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Lunis Orcutt - 05/31/2020 07:48 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 05/31/2020 08:33 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Zig - 06/01/2020 02:15 PM  
 13 Premium to 15 Individual Pro upgrade not working   - monkey8 - 06/01/2020 02:26 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Nicholas Mirro - 06/17/2020 03:58 PM  
 13 Premium to 15 Individual Pro upgrade not working   - Lunis Orcutt - 06/17/2020 11:34 PM  
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 05/31/2020 05:54 PM
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Nicholas Mirro
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Posts: 3
Joined: 01/19/2014

I have 13 premium on a windows 10 machine.  I bought and downloaded the upgrade for 150 but it says no qualifying product on machine.  I entered serials from 13 and 15, both 2 characters too long for the serial number fields.  I get the upgrade link when starting 13 and it takes me to the same file download on Nuance.

 

Dragon 15 sees the 13 installation since it requests to stop the engine before continuing. What am I doing wrong?



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